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BMW of North Haven
North Haven, CT
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Fabulous service and top notch people at BMW North Haven! We worked with Ellen and she is an absolute gem! She helped us find the car with all the specs we wanted! She called, texted and kept us up to dat We worked with Ellen and she is an absolute gem! She helped us find the car with all the specs we wanted! She called, texted and kept us up to date at every step! Including going above and beyond answering me back on her day off. She made sure we understood every step in the process, and made everything crystal clear for us. Best car purchasing experience I have ever had! And everyone there was wonderful too, from our finance person to our technician. Friendly, courteous and helpful. 10 star experience for sure! We could not be more pleased! Hats off to a great dealership with the best people ever! More
While it took much longer than expected, Alison was great to work with and kept me fully up to date. In the end, it was worth the wait. And the loaner vehicle is amazing. to work with and kept me fully up to date. In the end, it was worth the wait. And the loaner vehicle is amazing. More
I love my car. Ryan is fantastic. Professional and personable. The entire process was smooth and uneventful. Matt and Joseph were also great! Would recommend . personable. The entire process was smooth and uneventful. Matt and Joseph were also great! Would recommend . More
Ryan Aldrich was very easy to work with. I spent quite a bit of time looking at different model cars and Ryan was patient and did not pressure me in any way. I have bought many cars over the years and Ryan bit of time looking at different model cars and Ryan was patient and did not pressure me in any way. I have bought many cars over the years and Ryan tops the experience list. My advice is work with Ryan, he is the reason I recommend this dealership... More
Very pleasant and stress free experience. Sales person and finance department were efficient and professional. My husband and I felt comfortable with everyone involved and would definitely do business wit and finance department were efficient and professional. My husband and I felt comfortable with everyone involved and would definitely do business with them again. More
Always some confusion with this dealership about what’s covered by warranty and what’s not. I have had this problem not just this time but on multiple occasions years ago as well. I thought they would have covered by warranty and what’s not. I have had this problem not just this time but on multiple occasions years ago as well. I thought they would have improved but it’s the same. The go to answer seems to be “that’s not covered by warranty” you talk to a few people multiple times and magically it’s covered. I have had far better experiences at other BMW dealerships. This warranty coverage non sense seems to be a unique problem with this dealership. More
Pleasant from the time I called and book the appointment (Megan) until I drove in and out. Quick turn around service. The guy (Luis) explained and price everything, which was good to know before I left my (Megan) until I drove in and out. Quick turn around service. The guy (Luis) explained and price everything, which was good to know before I left my car. I returned to a vacuum and clean car. Service and customer service was GREAT! More
Great experience! Andy and Eduardo were fantastic and very easy to work with. My car was in sooner than expected. Definitely will be back for another car after my lease is up! very easy to work with. My car was in sooner than expected. Definitely will be back for another car after my lease is up! More
Very nice people. The service was great. The tutorials were very helpful. It was very no pressure. The process was painless. I would do it again. were very helpful. It was very no pressure. The process was painless. I would do it again. More
Best car experience I've had. Andy was great to work with. He even found a tape measure so I could measure the car to assure it would fit in my garage! Everyone I dealt with was professional and easy t with. He even found a tape measure so I could measure the car to assure it would fit in my garage! Everyone I dealt with was professional and easy to work with. More