BMW of North Haven

The dealership is professional and easy to work with but I had an amazing saleswoman who help me the whole entire way of the process. There was some issues with the transmission which had to wait for two ex I had an amazing saleswoman who help me the whole entire way of the process. There was some issues with the transmission which had to wait for two extra week before I can take delivery of the SAV. Salma Cole always kept me up to date with what is going on. More

Always right on target helpful very informative a Always right on target helpful very informative a pleasure start to finish Always right on target helpful very informative a pleasure start to finish More

Called mid day to make an appointment. Was able to bring Called mid day to make an appointment. Was able to bring the car that day. Service advisor was pleasant and knowledgeable. Called mid day to make an appointment. Was able to bring the car that day. Service advisor was pleasant and knowledgeable. More

I drove in and we’re taking care of right away excellent excellent service and I will do business with you again excellent service and I will do business with you again More

Very good service. I was so glad to went there. Salma Cole, she is very nice lady and she friendly and confident. I really like her way she talked to the customer.Thank you so much. Cole, she is very nice lady and she friendly and confident. I really like her way she talked to the customer.Thank you so much. More

Efficient professional. Kept giving status of service which didn’t take long. Car wash was fantastic too. Love north Haven Bmw! which didn’t take long. Car wash was fantastic too. Love north Haven Bmw! More

Pierre cares about his customers. He found me my dream car. Thank you car. Thank you More

Great inventory. Professional sales people and clean environment Explanation of car and it’s technology was great environment Explanation of car and it’s technology was great More

I lost all trust in the service team. Over $700 for routine service and then telling me brakes would be another $1,700? I’m done. routine service and then telling me brakes would be another $1,700? I’m done. More

I have had my 2017 X1 for service twice since owning in Sept 2020. The 1st service in November was one that should have been completed before vehicle delivery, the computer needed reprogramming as engine Sept 2020. The 1st service in November was one that should have been completed before vehicle delivery, the computer needed reprogramming as engine had high rpm when idling. The second service, while the vehicle only needed an oil change and we dropped of on a Thursday evening. Phone calls never came from dealer until I inquired, and was told I would get a call after 3:00, that did not happen, my wife inquired on vehicle status and was told it would be ready by the time we picked up after 4:30. We got a call 10 minutes before arriving saying it was getting washed etc. On arrival the inspection was not reviewed by service, and it took a phone call a week later to get the inspection report, which prompted the survey. By the way, the car was not ready as I was then told outside it was going to be washed and waited another 10 minutes. This and the Sirius issue/question was asked was not answered until I was driving away. Overall very disappointing on how customers are treated like cattle in/out without , so far in my 2 visits a discussion on what the service entailed. More