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BMW of North Haven

North Haven, CT

Overview
Reviews
Vehicles
4.4
1,406 Reviews
Call Dealership (203) 239-7272
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610 Washington Avenue

North Haven, CT

06473

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Showing 1,406 reviews

August 08, 2022

Waited 20 min. for an advisor at drop off. Car took 4.5 hrs. for oil change & not washed as promised. More

by kaisea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
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Aug 11, 2022 -

BMW of North Haven responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at BMW of North Haven

July 23, 2022

Excellent service. Very professional. They keep tracking and respond you right away. No issues since last 3 years More

by Dil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
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Jul 24, 2022 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at BMW of North Haven

July 13, 2022

The most incredible BM dealership and quality people and service in Connecticut I can’t begin to tell you how good Don and Megan are to work with and Robyn service are so knowledgeable and caring. My car i More

by rickred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan💛💛💛💛💛, Ellen McHenry, Don Smith, Oraine Graham
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Jul 14, 2022 -

BMW of North Haven responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of North Haven! The Team at BMW of North Haven

July 07, 2022

Sales were very patient with me and provided me with different options when I requested. Extended warrantee from service department was amazing. More

by Rachael T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Brendan Murphy
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Jul 10, 2022 -

BMW of North Haven responded

Rachael, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at BMW of North Haven

July 01, 2022

The staff was very pleasant and knowledgeable. The loaner car was new and clean. The coffee was exceptional but no snacks ? More

by Edmoavero007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 05, 2022 -

BMW of North Haven responded

Ed, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at BMW of North Haven

June 24, 2022

Great service today and ease of getting a loaner. Issue was solved in the same day. More

by daver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
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Jun 25, 2022 -

BMW of North Haven responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at BMW of North Haven

June 21, 2022

Staff is friendly. Need to have loaner cars for all patrons servicing their vehicles!! This was an inconvenience. More

by daniella1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
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Jun 21, 2022 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! The Team at BMW of North Haven

June 16, 2022

I bought a extended warranty and they scammed me with it parts where not covered under the warranty even after they put them in less then a year ago More

by rbrtabramovich@bmw
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alison Connors
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Jun 23, 2022 -

BMW of North Haven responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Team at BMW of North Haven

Jun 23, 2022 -

rbrtabramovich@bmw responded

By phone Monday afternoon would be best 860-835-3115

June 06, 2022

21 years of doing business here, several new BMW’s. Flawless relationship. If you go look for Basel you won’t regret it. More

by DavidL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Ashley Roudie
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June 01, 2022

Staff is friendly and attentive. Facility is very clean. Orientation was very thorough and informative. More

by JOEMONTESANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs, Joseph Garcia
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