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BMW of North Haven

North Haven, CT

4.3
1,410 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,410 reviews

September 02, 2022

Professional, accurate diagnosis is provided and customer repair cost value through loaner cars, warranty period enhancement, three year extended oil change program, and menu items pricing. More

by Stevenmhedges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Oraine Graham, Alison Connors
Sep 04, 2022 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, Steven, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at BMW of North Haven

August 25, 2022

I was having trouble with my car STARTING. I made an appointment for that and a oil change. After 1 hour, I was called and told “we can not replicate the problem, do you want to pay another ho More

by TRUDYRODRIG
Recommend Dealer
No
Employees Worked With
Unknown
Aug 28, 2022 -

BMW of North Haven responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at BMW of North Haven

Aug 29, 2022 -

TRUDYRODRIG responded

You have my contact info. Trudy Rodriguez

August 24, 2022

This dealership is very efficient, courteous, clean and great attention to detail communication. I would recommend them to my friends More

by Gtwct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick saltzman
Aug 25, 2022 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with BMW of North Haven. We appreciate your business and hope to see you again soon! The Team at BMW of North Haven

August 15, 2022

Excellent service, very quick in checking the car in. Gave me updates on the service process. Not the cheapest place for service but you get what you pay for! More

by phwilliams1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Aug 16, 2022 -

BMW of North Haven responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of North Haven. The Team at BMW of North Haven

August 08, 2022

Waited 20 min. for an advisor at drop off. Car took 4.5 hrs. for oil change & not washed as promised. More

by kaisea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Aug 11, 2022 -

BMW of North Haven responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at BMW of North Haven

July 23, 2022

Excellent service. Very professional. They keep tracking and respond you right away. No issues since last 3 years More

by Dil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Jul 24, 2022 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at BMW of North Haven

July 13, 2022

The most incredible BM dealership and quality people and service in Connecticut I can’t begin to tell you how good Don and Megan are to work with and Robyn service are so knowledgeable and caring. My car i More

by rickred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan💛💛💛💛💛, Ellen McHenry, Don Smith, Oraine Graham
Jul 14, 2022 -

BMW of North Haven responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of North Haven! The Team at BMW of North Haven

July 07, 2022

Sales were very patient with me and provided me with different options when I requested. Extended warrantee from service department was amazing. More

by Rachael T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Brendan Murphy
Jul 10, 2022 -

BMW of North Haven responded

Rachael, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at BMW of North Haven

July 01, 2022

The staff was very pleasant and knowledgeable. The loaner car was new and clean. The coffee was exceptional but no snacks ? More

by Edmoavero007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
Jul 05, 2022 -

BMW of North Haven responded

Ed, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at BMW of North Haven

June 24, 2022

Great service today and ease of getting a loaner. Issue was solved in the same day. More

by daver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Jun 25, 2022 -

BMW of North Haven responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at BMW of North Haven

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