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BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

August 07, 2021

Modern. Big. Upsell services hard. Expensive. Don't take responsibility for errors. Customer is wrong regardless of facts. Spend $4000 and they are worried about three gallons of loaner car gas. More

by JFOX9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alison Connors
Aug 25, 2021 -

BMW of North Haven responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. The Service Team at BMW of North Haven

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August 06, 2021

Your service and guest relations was of professionalism and highest standards. Thank you. I was very impressed and satisfied with your work. Again thank you More

by marge101140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham, Alison Connors, Luis Cubille
Aug 06, 2021 -

BMW of North Haven responded

Thank you for your very kind review, Marge. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of North Haven. The Ultimate Experience The Service Team at BMW of North Haven

August 06, 2021

Competent, reliable and very good to work with…especially Basel Saad in Sales. Makes a customer feel comfortable snd not rushed or pressured. A pleasure to do business here. More

by rkaplan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Alison Connors
Aug 06, 2021 -

BMW of North Haven responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Basel and the team met your expectations. Thank you again for choosing BMW of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Ultimate Experience The Team at BMW of North Haven

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August 06, 2021

Great experience and take care of you and keep updated from when you drop off car until maintenance complete. They have all info on car so seamless process. More

by TKOBAK007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Aug 06, 2021 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with BMW of North Haven. We appreciate your business and hope to see you again soon! The Ultimate Experience The Service Team at BMW of North Haven

August 05, 2021

I needed a new run-flat tire, that was not in stock. I called on a Monday. Tire was obtained Tuesday afternoon and installed while I waited Wednesday morning. Excellent service. More

by RCOAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Cubille
Aug 05, 2021 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Service Team at BMW of North Haven

August 05, 2021

Multiple problems with my vehicle and this bmw dealer service center did not help in any way or recognize the faulty in my vehicle. They say the vibration is “normal” FOUND OUT ITS MY DUEL MASS FLY W More

by vinvalentino1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Aug 22, 2021 -

BMW of North Haven responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Service Team at BMW of North Haven

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August 04, 2021

love bmw of North haven services was excellent I am happy I got my car from there dealership the respective was very informative very happy More

by shkolnikov68
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Aug 04, 2021 -

BMW of North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of North Haven. The Ultimate Experience The Service Team at BMW of North Haven

August 04, 2021

Professional and courteous, knows his product , I will continue to be a loyal BMW owner , I have recommended BMW to my family members and neighbors More

by Ram14802013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Fitzenberger
Aug 04, 2021 -

BMW of North Haven responded

Here at BMW of North Haven, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Ultimate Experience The Team at BMW of North Haven

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August 04, 2021

I had a great experience my car was having trouble and unsafe for me to drive. Don took really great care of me and my BMW. They gave me a loaner at no extra Cost it was a brand new x3 which I enjoyed whi More

by luzmariee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Aug 04, 2021 -

BMW of North Haven responded

Thank you for the kind words for Don and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Ultimate Experience The Service Team at BMW of North Haven

August 04, 2021

I had a great buying experience with Ben Hyland the Sales Manager and Stephanie Mismas whom he assigned me to. They were both responsive and helpful and I would highly recommend them. I had been going to a More

by daver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Hyland, Stephanie Mismas
Aug 04, 2021 -

BMW of North Haven responded

Congratulations on your new purchase! We are very happy to hear that both Ben and Stephanie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Ultimate Experience The Team at BMW of North Haven

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