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BMW of North Haven

North Haven, CT

Overview
Reviews
Vehicles
4.4
1,413 Reviews
Call Dealership (203) 239-7272
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610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

August 25, 2021

Scheduling service was quick and easy. I needed new tires and they gave me a bunch of options. Everyone is very nice and professional from start to finish. More

by BRIKE_G
Recommend Dealer
Yes
Employees Worked With
Oraine Graham, Luis Cubille
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Aug 25, 2021 -

BMW of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Ultimate Experience The Service Team at BMW of North Haven

August 25, 2021

Ellen was pleasantly helpful, encouraging & did not try to pressure me. I was given the opportunity to test drive multiple cars independently which made the experience more comfortable. More

by imb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen McHenry
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Aug 25, 2021 -

BMW of North Haven responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Ellen could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Ultimate Experience The Team at BMW of North Haven

August 25, 2021

Great service!! Our salesperson Pierre was Great! Buying from BMW of North Haven is so easy from finding the perfect car to the time learning about all the fantastic features my new BMW has! Thank you pie More

by wcouturas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Fitzenberger
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Aug 26, 2021 -

BMW of North Haven responded

Thank you so much for your wonderful review! We are thrilled that Pierre had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new BMW, and we thank you for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

August 25, 2021

I brought my car in at 7:00 PM Wednesday, the18th and did not get it back until the24th for a relatively minor repair job, Diagnosis was not done until Friday. Not good. More

by steven.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
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Aug 26, 2021 -

BMW of North Haven responded

Thank you for your feedback, Steven. We are sorry to hear that you weren't fully satisfied with your experience and apologize for the delay. Please don't hesitate to reach out to us directly so we can learn more and try to turn this around for you. We sincerely value your business and hope to see you again! The Ultimate Experience The Service Team at BMW of North Haven

Aug 26, 2021 -

steven. responded

While I understand the repairs that were needed, what bothers me is that I was told that if I brought my car in Wednesday evening (which I did), it would be worked on beginning at 7:15 AM the next morning. I have the impression it was not even looked at until Friday and then a part had to be ordered (before 3:30) that did not come in until Monday.. I finally picked up the car on Tuesday afternoon. In short, the diagnosis should have occurred on Thursday and the needed part ordered by 3:30 on Thursday so the repair could take place on Friday and I could have my car for the weekend. Unfortunately, that did not happen which was quite an inconvenience for us. And by the way, there was no mention of a loaner car as an option. And finally, although I was told I would receive phone calls at a given time regarding he repair status of my car, that often did not happen. Instead, I was the one who had to call your service department. In short, your customer service needs to improve.

August 23, 2021

I had an excellent buying experience. It was a pleasant environment, and I was able to get the deal done quickly but without feeling rushed. More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Manuele, Chris Combs, Andy Duque, Joseph Garcia
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Aug 23, 2021 -

BMW of North Haven responded

Scott, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Ultimate Experience The Team at BMW of North Haven

August 23, 2021

Ellen was the absolute best car sales woman I have ever had the pleasure working with. We loved our experience at BMW thanks to her. I will be recommending family/friends to her in the future. Thank you ag More

by Caitlinrosetalbot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Ellen McHenry
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Aug 23, 2021 -

BMW of North Haven responded

Caitlin, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Ellen and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Ultimate Experience The Team at BMW of North Haven

August 23, 2021

Andy make me feel welcome since the moment i step in the dealership. He were very patient with my indecision. Honest people. The car i want it wasn't in food shape and they informed me as soon as they found More

by Jose Gomez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Jones, Eduardo Calderon, Ellen McHenry, Andy Duque, Ryan Aldrich
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Aug 24, 2021 -

BMW of North Haven responded

Thank you, Jose! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andy and the team met your expectations. Thank you again for visiting BMW of North Haven, and please don't hesitate to let us know if we can be of any further assistance! The Ultimate Experience The Team at BMW of North Haven

August 22, 2021

Alison and Ashley in the service department were professional and supportive. They made my situation, less stressful. Provided timely updates as weeks went on, thanks More

by ANGELA.GATISON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Ellen McHenry, Ashley Roudie, Alison Connors, Joseph Garcia
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Aug 22, 2021 -

BMW of North Haven responded

Here at BMW of North Haven, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Alison and Ashley, and it was a pleasure having you at the dealership. We appreciate your review! The Ultimate Experience The Team at BMW of North Haven

August 21, 2021

Best service ever! I greatly appreciate and recommend all services bring from this seller, he is compromise with his work and always willing to solved any customer issues! The best ! More

by Albertopena2991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Duque
Report | Print
Aug 22, 2021 -

BMW of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Ultimate Experience The Team at BMW of North Haven

August 20, 2021

The quick service is very helpful since we traveled from Easton PA. We got the car at same day so can drive to run the errands More

by wcaspar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Report | Print
Aug 20, 2021 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with BMW of North Haven. We appreciate your business and hope to see you again soon! The Ultimate Experience The Service Team at BMW of North Haven

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