BMW of North Haven

Everyone is always very nice and helpful. We had an issue with the seat tearing. They said to bring it in without a problem. Excellent service department. with the seat tearing. They said to bring it in without a problem. Excellent service department. More

The service associate never communicated to his colleagues that a loaner car would be required by me, so when I arrived. it took a long time to prepare the paperwork, and for them to find a loaner. colleagues that a loaner car would be required by me, so when I arrived. it took a long time to prepare the paperwork, and for them to find a loaner. The loaner I was provided was filthy dirty inside and it reeked of cologne/perfume. This was a substandard experience from the usual good service I’ve received over the years. More

Fast and efficient! Understood what I was looking for and delivered the car quickly which had to be coordinated with another dealership. Got many compliments on the color of my new 2022 BMW X3. delivered the car quickly which had to be coordinated with another dealership. Got many compliments on the color of my new 2022 BMW X3. More

Everything is great - if they listen and write in tbe notes what the problems are. I leased the X3 a year ago - the spare key and rear windshield wiper gave us issues from day 1. A year later and 2 false notes what the problems are. I leased the X3 a year ago - the spare key and rear windshield wiper gave us issues from day 1. A year later and 2 false starts they seem to be finally fixed. More

The tech took care of my car problem that it was brought in for and my car came home nice and clean. Thank you again in for and my car came home nice and clean. Thank you again More

Great experience. This was the 12th dealership we visited in 2 days and we’re getting frustrated with the lack of inventory. BMW of north haven not only had what we were looking for but also had excellent cu in 2 days and we’re getting frustrated with the lack of inventory. BMW of north haven not only had what we were looking for but also had excellent customer service. More

Terrible. Brought in 2 vehicles for service; Vehicle 1 left in lot from Thursday night to Tuesday because service writer “could not find vehicle… then could not find keys?!” Vehicle 2 rear diffuser lost left in lot from Thursday night to Tuesday because service writer “could not find vehicle… then could not find keys?!” Vehicle 2 rear diffuser lost or dislodged by service tech. What is the likelihood that removing an exhaust and a lost or dislodged diffuser are not connected. We we’re good customers of your dealership. More

Best service! I was there on a rainy day. The Loaner vehicle was ready to go. BMW service makes everyone feel welcome, and we got to see our Salesperson Pierre was nice to be able to chat with him. vehicle was ready to go. BMW service makes everyone feel welcome, and we got to see our Salesperson Pierre was nice to be able to chat with him. The service department was able for both of our cars to come in the same day which made our life easier. Thank you BMW More

Scheduling service was quick and easy. I needed new tires and they gave me a bunch of options. Everyone is very nice and professional from start to finish. and they gave me a bunch of options. Everyone is very nice and professional from start to finish. More

Ellen was pleasantly helpful, encouraging & did not try to pressure me. I was given the opportunity to test drive multiple cars independently which made the experience more comfortable. to pressure me. I was given the opportunity to test drive multiple cars independently which made the experience more comfortable. More