BMW of North Haven

My service representative was unresponsive and dishonest about the timing of a replacement part. He said he would call, and he didn't. He said the replacement part was in, and it was lost. To be frank, I fe about the timing of a replacement part. He said he would call, and he didn't. He said the replacement part was in, and it was lost. To be frank, I felt invisible. As a result, my family's travel plans for Labor Day weekend were ruined. I am looking at purchasing my next BMW at a different dealership. The only saving grace was the shop foreman who finally took over the case. I have been with this dealership for - literally - decades, and I am aghast at the drop in the quality of the service department. This last visit was the end of it for me. More

VERY poor communication between service agent and myself, even after several texts and phone calls to my agent. Thankfully the service manager took over the interaction to resolve our issue, but I will defi even after several texts and phone calls to my agent. Thankfully the service manager took over the interaction to resolve our issue, but I will definitely think twice about servicing my vehicle there. More

Customer service is outstanding here. The buying experience was quick and easy, made even easier by Stephanie Mismas. She is professional, unassuming, and knowledgeable, ensuring I was I well inform experience was quick and easy, made even easier by Stephanie Mismas. She is professional, unassuming, and knowledgeable, ensuring I was I well informed throughout the process and that I remain happy with my purchase. Highly recommend heading to see her if you’re in the market for a BMW. More

BMW of North Haven had friendly service and was very efficient! i would highly recommend this dealership! efficient! i would highly recommend this dealership! More

Best dealership around, highly recommend both the sales and the service teams at this dealership! and the service teams at this dealership! More

In and out quickly,,,loaner as promised, new veh 228 x In and out quickly,,,loaner as promised, new veh 228 x drive …loved it! Oranine took out time for friendly chat even after my car was serviced, bil In and out quickly,,,loaner as promised, new veh 228 x drive …loved it! Oranine took out time for friendly chat even after my car was serviced, bill paid, washed….ready to go! Great experience! More

Quick Service. Knowledgeable and courteous. Car runs great. I have recommended North Haven BMW to my friends who own BMW’s great. I have recommended North Haven BMW to my friends who own BMW’s More

Very professional, knowledgeable and responsive staff made the buying process seamless. Would not hesitate to purchase another vehicle from them! made the buying process seamless. Would not hesitate to purchase another vehicle from them! More

Everything from beginning to end was perfect. We have been Toyota people for well over 25 years. This experience was well above what we expected. We never felt rushed and we got so much assistance regard been Toyota people for well over 25 years. This experience was well above what we expected. We never felt rushed and we got so much assistance regarding the tech pieces that we came away feeling confident and happy. Love my new car!! More

Very friendly and top notch service. Highly recommend to anyone shopping for a car today anyone shopping for a car today More