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BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

September 21, 2021

My service representative was unresponsive and dishonest about the timing of a replacement part. He said he would call, and he didn't. He said the replacement part was in, and it was lost. To be frank, I fe More

by JAllenCt
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Brough, 5 stars, Don Smith
Oct 08, 2021 -

BMW of North Haven responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you and earn back your business. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Service Team at BMW of North Haven

More
September 21, 2021

VERY poor communication between service agent and myself, even after several texts and phone calls to my agent. Thankfully the service manager took over the interaction to resolve our issue, but I will defi More

by leaho
Recommend Dealer
No
Employees Worked With
Don Smith
Oct 08, 2021 -

BMW of North Haven responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Service Team at BMW of North Haven

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September 21, 2021

Customer service is outstanding here. The buying experience was quick and easy, made even easier by Stephanie Mismas. She is professional, unassuming, and knowledgeable, ensuring I was I well inform More

by Jerri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mismas, Ryan Aldrich
Sep 21, 2021 -

BMW of North Haven responded

Thank you, Jerri, for sharing your experience with us! We're happy to hear it went well working with Stephanie and hope you enjoy your new vehicle. We truly appreciate your feedback! The Ultimate Experience The Team at BMW of North Haven

September 21, 2021

BMW of North Haven had friendly service and was very efficient! i would highly recommend this dealership! More

by sgreenid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs, Andy Duque, Ryan Aldrich, Joseph Garcia
Sep 21, 2021 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Team at BMW of North Haven

September 21, 2021

Best dealership around, highly recommend both the sales and the service teams at this dealership! More

by SKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Sep 21, 2021 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Ultimate Experience The Service Team at BMW of North Haven

September 21, 2021

In and out quickly,,,loaner as promised, new veh 228 x In and out quickly,,,loaner as promised, new veh 228 x drive …loved it! Oranine took out time for friendly chat even after my car was serviced, bil More

by DISPLAYYOURBEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Sep 21, 2021 -

BMW of North Haven responded

We appreciate your business and our team looks forward to serving you again soon! The Ultimate Experience The Service Team at BMW of North Haven

September 21, 2021

Quick Service. Knowledgeable and courteous. Car runs great. I have recommended North Haven BMW to my friends who own BMW’s More

by L_WORMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Sep 22, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Ultimate Experience The Service Team at BMW of North Haven

September 20, 2021

Very professional, knowledgeable and responsive staff made the buying process seamless. Would not hesitate to purchase another vehicle from them! More

by cgagnon01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Pierre Fitzenberger
Sep 20, 2021 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Ultimate Experience The Team at BMW of North Haven

September 20, 2021

Everything from beginning to end was perfect. We have been Toyota people for well over 25 years. This experience was well above what we expected. We never felt rushed and we got so much assistance regard More

by kathigoose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Aldrich, Joseph Garcia
Sep 20, 2021 -

BMW of North Haven responded

Thanks for your feedback on your recent visit to BMW of North Haven. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! The Ultimate Experience The Team at BMW of North Haven

September 18, 2021

Very friendly and top notch service. Highly recommend to anyone shopping for a car today More

by zacharymarino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mismas
Sep 18, 2021 -

zacharymarino responded

Amazing!

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