BMW of North Haven

VERY poor communication between service agent and myself, even after several texts and phone calls to my agent. Thankfully the service manager took over the interaction to resolve our issue, but I will defi even after several texts and phone calls to my agent. Thankfully the service manager took over the interaction to resolve our issue, but I will definitely think twice about servicing my vehicle there. More

Very professional, knowledgeable and responsive staff made the buying process seamless. Would not hesitate to purchase another vehicle from them! made the buying process seamless. Would not hesitate to purchase another vehicle from them! More

Everything from beginning to end was perfect. We have been Toyota people for well over 25 years. This experience was well above what we expected. We never felt rushed and we got so much assistance regard been Toyota people for well over 25 years. This experience was well above what we expected. We never felt rushed and we got so much assistance regarding the tech pieces that we came away feeling confident and happy. Love my new car!! More

My service representative was unresponsive and dishonest about the timing of a replacement part. He said he would call, and he didn't. He said the replacement part was in, and it was lost. To be frank, I fe about the timing of a replacement part. He said he would call, and he didn't. He said the replacement part was in, and it was lost. To be frank, I felt invisible. As a result, my family's travel plans for Labor Day weekend were ruined. I am looking at purchasing my next BMW at a different dealership. The only saving grace was the shop foreman who finally took over the case. I have been with this dealership for - literally - decades, and I am aghast at the drop in the quality of the service department. This last visit was the end of it for me. More

Very friendly and top notch service. Highly recommend to anyone shopping for a car today anyone shopping for a car today More

Customer service could be improved. There was no communication. I was made to feel like it was my fault my car was back less than 2 months from my last appt for the samething. There seemed to be no communication. I was made to feel like it was my fault my car was back less than 2 months from my last appt for the samething. There seemed to be no consideration as to the fact that I had already paid to get this issue resolved. Getting a loaner was something I had to ask for even just to get a ride to work. It was an awful interaction and unfortunately not the first time. It seemed to be my fault they didn’t do a diagnostic last time to see if bigger issue. More

This dealership kept a new customer by going above and beyond and doing the correct thing! beyond and doing the correct thing! More

Chris was on top of everything and I would recommend to future car buyers at bmw of north haven . future car buyers at bmw of north haven . More

Repair was prompt once a required part was delivered. Alison was very helpful and answered my questions promptly, by both text message and phone. Alison was very helpful and answered my questions promptly, by both text message and phone. More

Brendan is a very trustworthy and motivated salesman without any pressure. My fiancé is now debating on buying a BMW and there is no doubt he’d use Brendan at North Haven BMW. My first BMW and they made without any pressure. My fiancé is now debating on buying a BMW and there is no doubt he’d use Brendan at North Haven BMW. My first BMW and they made us feel so soeciak! More