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BMW of North Haven

North Haven, CT

4.4
1,398 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,398 reviews

September 24, 2021

The team at BMW of North Haven is absolutely awesome. Extremely transparent and will help you every step of the way. I was extremely lucky to walk in and be greeted by Pierre. He took the time to underst More

by Bishoy.emmanuel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandran Venkitachalam, Eduardo Calderon, Pierre Fitzenberger
Sep 25, 2021 -

BMW of North Haven responded

Thank you so much for taking the time to share your fantastic feedback with us, Emmanuel. We are delighted to learn about your positive experience here with Pierre and our team. Congratulations to you and your wife on your new vehicles! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Ultimate Experience The Team at BMW of North Haven

September 23, 2021

My service experience was excellent. Everyone was friendly and helpful. Don was especially nice to work with. More

by JBARRETT2
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don Smith
Sep 23, 2021 -

BMW of North Haven responded

It's great to hear that Don was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of North Haven! The Ultimate Experience The Service Team at BMW of North Haven

September 23, 2021

If a claim for damages goes through an insurance company, you are not treated like a cash-paying customer. The service advisors tell you that loaner vehicles are for „BMW customers and BMW repairs”. Even if More

by Joseph Woszczyna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis Cubille
Oct 10, 2021 -

BMW of North Haven responded

Thank you for your review, Joseph. We're sorry to hear of your experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Service Team at BMW of North Haven

September 22, 2021

They did what they said they would. Easy to deal with on time with delivery More

by tbrennan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad
Sep 22, 2021 -

BMW of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Ultimate Experience The Team at BMW of North Haven

September 22, 2021

Over 2 hours waiting for an oil change and fixing a few codes. My car was seen driving at least 3 times while I was waiting.. I was told it was to calibrate my seats. My car was not washed even after I was More

by JBONJ7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don Smith, Luis Cubille
Oct 09, 2021 -

BMW of North Haven responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Service Team at BMW of North Haven

September 21, 2021

Customer service is outstanding here. The buying experience was quick and easy, made even easier by Stephanie Mismas. She is professional, unassuming, and knowledgeable, ensuring I was I well inform More

by Jerri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mismas, Ryan Aldrich
Sep 21, 2021 -

BMW of North Haven responded

Thank you, Jerri, for sharing your experience with us! We're happy to hear it went well working with Stephanie and hope you enjoy your new vehicle. We truly appreciate your feedback! The Ultimate Experience The Team at BMW of North Haven

September 21, 2021

BMW of North Haven had friendly service and was very efficient! i would highly recommend this dealership! More

by sgreenid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs, Andy Duque, Ryan Aldrich, Joseph Garcia
Sep 21, 2021 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Team at BMW of North Haven

September 21, 2021

Quick Service. Knowledgeable and courteous. Car runs great. I have recommended North Haven BMW to my friends who own BMW’s More

by L_WORMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Sep 22, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Ultimate Experience The Service Team at BMW of North Haven

September 21, 2021

Best dealership around, highly recommend both the sales and the service teams at this dealership! More

by SKB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Sep 21, 2021 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Ultimate Experience The Service Team at BMW of North Haven

September 21, 2021

In and out quickly,,,loaner as promised, new veh 228 x In and out quickly,,,loaner as promised, new veh 228 x drive …loved it! Oranine took out time for friendly chat even after my car was serviced, bil More

by DISPLAYYOURBEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Sep 21, 2021 -

BMW of North Haven responded

We appreciate your business and our team looks forward to serving you again soon! The Ultimate Experience The Service Team at BMW of North Haven

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