BMW of North Haven
North Haven, CT
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Initial call for help was dismissive.Took 4days for Initial call for help was dismissive. Took 4days for estimate Car was inaccessible for pickup. Only plus was that the foreman tried briefly to he Initial call for help was dismissive. Took 4days for estimate Car was inaccessible for pickup. Only plus was that the foreman tried briefly to help More
We are new customers this year. We spent years with two other dealers of another make vehicle, and we felt unappreciated! The moment we walked through the door of BMW of North Haven we were treated with re other dealers of another make vehicle, and we felt unappreciated! The moment we walked through the door of BMW of North Haven we were treated with respectfully by all staff. We will certainly return for a new car again! Thank you to our salesman Andy! We love our 440xi M!!! More
I love doing Buisness with BMW North Haven on all levels! From sales department to service I have found it to be smooth sailing. Top notch professional, a great experience! From sales department to service I have found it to be smooth sailing. Top notch professional, a great experience! More
I am frustrated with Covid/postCovid fallout and the issues with my lease that came due which I ended up having to buy out that was never my intention. BMW FS was horrid with which to deal and I am STIL issues with my lease that came due which I ended up having to buy out that was never my intention. BMW FS was horrid with which to deal and I am STILL smarting from that experience. Stephanie has been THE most patient client advisor and I look forward to ordering my new car but it is also frustrating when one establishes a relationship that once it turns to $ it goes to finance with someone you have to start and end with in 30-ish minutes, To buy out the lease the maintenance programs, service costs without one, extra coverages are a lot of issues to process and I walked out wondering if I made choices in my best interest as someone who is a car DRIVER and not a dealership employee. It is unfortunate that BMW NA, BMW FS and the dealers are not in a loop with the client in the center and that the three entities work separately with the client and, at time, with separate agendas More
Went in there to test drive a car I liked, and ended up coming back to purchase it the next day! It was a super smooth and quick process, and everyone is flexible and helpful. Definitely would recommend co coming back to purchase it the next day! It was a super smooth and quick process, and everyone is flexible and helpful. Definitely would recommend coming here to buy your next vehicle!! Thank you Ryan and Corey for all of your help, and thank you to the financials gentleman, Matt, for an easy signing process! More
Exceptional communication , curtesy and friendly . I have gotten this impression every time I’ve been in . I thought to myself yesterday it’s impressive that given the labor situation you have been able to k gotten this impression every time I’ve been in . I thought to myself yesterday it’s impressive that given the labor situation you have been able to keep your high standards . Alison is just incredible in her customer service focus More