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BMW of North Haven

North Haven, CT

Overview
Reviews
Vehicles
4.4
1,413 Reviews
Call Dealership (203) 239-7272
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610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

November 05, 2021

Good service overall. Had to wait a few days for an appointment slot. Not super convenient. More

by ALEXEINELAYEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith
Report | Print
Nov 05, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Ultimate Experience The Service Team at BMW of North Haven

November 05, 2021

Per usual, Basel and the entire team at BMW of North Haven were a pleasure to work with. They made everything easy, quick, and seamless. More

by Jgarciapc1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon, Joseph Garcia
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Nov 05, 2021 -

BMW of North Haven responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Basel and our team to be a positive one. Please don't hesitate to reach out if you need anything else. The Ultimate Experience The Team at BMW of North Haven

November 05, 2021

All good no complaints except when I got home the Remote start no longer worked. More

by jeff@jeffreyaronsmd.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
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Nov 05, 2021 -

BMW of North Haven responded

Thank you for taking the time to leave us a review, Jeff. Please give us a call, we'd like to get your remote start working again. Thanks again for choosing BMW of North Haven! We truly appreciate your business. The Ultimate Experience The Service Team at BMW of North Haven

Nov 05, 2021 -

jeff@jeffreyaronsmd.com responded

I figured out the remote start and got it working again. I do appreciate everyone's help there. The only reason I didn't give 5 stars was because the car came back with the remote start not working. Also, no one ever responds to the texts during the service to track the progress; and if you call, you might be put on Hold for a very long time. Otherwise, great job. I have always had a positive experience with you guys. Thanks.

November 05, 2021

Great service, friendly & knowledgeable but the invoices are always pretty expensive, but I guess when you drive the best it’s costly! More

by SLAPOINTE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Report | Print
Nov 05, 2021 -

BMW of North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of North Haven. The Ultimate Experience The Service Team at BMW of North Haven

November 05, 2021

Not very attentive or organized (maybe due to COVID). As a client, I felt like I have to stay on top, calling/checking on progress. Called a few times and was told that someone would get back but never did More

by CHRISTYCHENG0916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cubille
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November 04, 2021

Top notch. I had no wait for pick up. Everyone very friendly. Good text communication. More

by GARY91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Report | Print
Nov 04, 2021 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, Gary. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again! The Ultimate Experience The Service Team at BMW of North Haven

November 04, 2021

My visit was pleasant and quick . Service person was very nice and informative . I would return to this dealership More

by STAFT0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cubille
Report | Print
Nov 04, 2021 -

BMW of North Haven responded

We appreciate your business, Luis and our team looks forward to serving you again soon! The Ultimate Experience The Service Team at BMW of North Haven

November 04, 2021

Bright, airy surroundings. Chris is always quite professional yet personable and friendly. He is very enjoyable to work with. More

by lifego
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs
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Nov 05, 2021 -

BMW of North Haven responded

Thank you! We are so glad that Chris had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! The Ultimate Experience The Team at BMW of North Haven

November 04, 2021

My experience with Andy was great! He’s very professional and the atmosphere was welcoming More

by joy1972.jb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Jones, Eduardo Calderon, Andy Duque
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Nov 05, 2021 -

BMW of North Haven responded

Thank you so much for your wonderful review! We are thrilled to hear that Andy and our team provided you with great customer service. Thank you for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

November 03, 2021

Fit me in with only a days noticed with an unexpected issue. Pleased with the service More

by cmockler0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Report | Print
Nov 03, 2021 -

BMW of North Haven responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of North Haven. The Ultimate Experience The Service Team at BMW of North Haven

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