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BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

November 11, 2021

Professional, pleasant dealership! I built my M440 xi online, and they delivered. I highly recommend BMW North Haven. More

by ksa145
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Andy Duque
Nov 11, 2021 -

BMW of North Haven responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andy, Eduardo and our team met your expectations. Thank you again for choosing BMW of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Ultimate Experience The Team at BMW of North Haven

November 10, 2021

This was my first visit to BMW after 15 years at Mercedes. While everyone was pleasant, i thought 2 hours for an 8:30am appt for an oil change was excessive. I guess that's why most people were ge More

by TD
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Nov 10, 2021 -

BMW of North Haven responded

Thank you for your honest feedback. We strive to make sure that all of our customers leave happy, and it's disappointing to hear that you didn't have a 5-star experience here at BMW of North Haven. We hope you will give us another opportunity to serve you and demonstrate our commitment to great service. The Ultimate Experience The Service Team at BMW of North Haven

November 10, 2021

Great service! Test drove a few cars for as long as we wanted. No pressure! Paperwork was quickly done. More

by rh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Ryan Aldrich
Nov 10, 2021 -

BMW of North Haven responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Ultimate Experience The Team at BMW of North Haven

November 09, 2021

Best BMW dealership in Connecticut! The service was 10/10 — I will only be going here from now on to buy and service my cars. 5 stars all around! More

by GIGLIOELECTRIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Andy Duque, Joseph Garcia
Nov 09, 2021 -

BMW of North Haven responded

Here at BMW of North Haven, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your five-star review! We look forward to having you as one of our valued customers for years to come. The Ultimate Experience The Team at BMW of North Haven

November 08, 2021

If I could put no stars I would. The service was disrespectful and left us w deciding not to buy another BMW. More

by LYNN.SULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Roudie
Nov 25, 2021 -

BMW of North Haven responded

Lynn, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Service Team at BMW of North Haven

November 07, 2021

In my opinion, this is the best BMW dealership in the area. They know how to treat customers with dignity and respect and answer all questions without hesitation. It's no wonder why I am 2 three time More

by fralis12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs
Nov 08, 2021 -

BMW of North Haven responded

Here at BMW of North Haven, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Ultimate Experience The Team at BMW of North Haven

November 06, 2021

Service was excellent as always - Starting at the top with Ashley, each person I interacted with was professional and provided great service. More

by SPRESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham, Alison Connors, Luis Cubille
Nov 06, 2021 -

BMW of North Haven responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Ultimate Experience The Service Team at BMW of North Haven

November 06, 2021

This dealership is outstanding. Professional is an understatement. Basel Saad was our sales person and he was patient, knowledgeable and very easy to work with. Joseph had the patience of a saint. More

by LL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon, Joseph Garcia
Nov 06, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Ultimate Experience The Team at BMW of North Haven

November 06, 2021

Chris was ver helpful and kept me updated daily on the status of our new vehicle and your pickup expert was extremely helpful. More

by onteaye2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs, Joseph Garcia
Nov 06, 2021 -

BMW of North Haven responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

November 06, 2021

Very disappointed when. Presented my $50.00 gift card to my service adviser and she said I could only use it for something that was broken. Not for the oil change and brake line flush which cost $350.00. Ve More

by colinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Nov 06, 2021 -

BMW of North Haven responded

Thank you for your business and feedback. We're sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would appreciate the opportunity to address your concerns in more detail. Thank you! The Ultimate Experience The Service Team at BMW of North Haven

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