BMW of North Haven

This dealership was outstanding. Basel Saad and Joseph Garcia were so professional, knowledgeable and patient. Eduardo made the paperwork a breeze. This was the smoothest lease we have ever made and wou Garcia were so professional, knowledgeable and patient. Eduardo made the paperwork a breeze. This was the smoothest lease we have ever made and would highly recommend this group to anyone. Not to mention the product. The X3 Drive 30i rides like being on a cloud and it really speaks for itself. Our thanks to everyone at North Haven BMW. L&L More

I've leased BMW 3 series since 2010 and this is my first meeting with BMW of North Haven. Basel's style was to work hard with me to understand my needs and to meet them. Basel keeps his word and delivered e meeting with BMW of North Haven. Basel's style was to work hard with me to understand my needs and to meet them. Basel keeps his word and delivered exactly what I wanted at the agreed upon price. I enjoyed his personal style, knowledge and honesty and look forward to working with him again. More

I scheduled periodic maintenance (oil change) back in early October. I needed a loaner so the first available was on a Thursday in November. The day before the appt I was first contacted for insurance early October. I needed a loaner so the first available was on a Thursday in November. The day before the appt I was first contacted for insurance info for the loaner, and later informed there are no loaners available 'because of COVID'. I had to scramble to get a ride there on Friday morning. On Friday afternoon I got another call that the car would not be ready that day (I did ask them to check out two minor driveability issues). I had to again get a ride to retrieve some items from the car for the weekend. The service manager told me that it would be done on Monday and if not he would definitely get me a loaner. As I am leaving there are two loaner cars sitting in the parking lot. No call on Monday, finally an email on Tuesday, tried to call noone was available, so I had to go there. They did pick me up at my house on Wednesday morning. The service manager sold me a '2 for 3' oil change for 199 and charged 165 to look at each driveability issue, so the bill was over 500 when really I just wanted an oil change and for them to drive the car and let me know. I got the sense that the service manager was more interested in selling as many services as possible, rather than taking care of a long time customer (I've purchased two BMWs there). On top of that they seemed pretty disorganized. My sales guy is great though, checks in on me periodically. More

The entire team is amazing very helpful and they provide expert service to new Owners expert service to new Owners More

Highly recommend Ellen and BMW of North Haven. Courtesy, honest and very accommodating. Pleasant experience. honest and very accommodating. Pleasant experience. More

Basel Saad is one of finest people I've ever met in the auto business. I felt like I was treated respectfully throughout the purchase process. I am very happy with my "new" 540iX CPO sedan. auto business. I felt like I was treated respectfully throughout the purchase process. I am very happy with my "new" 540iX CPO sedan. More

I dropped my car off on Thursday with a Monday morning pickup. When I arrived, the car was not ready which made me a half hour late for a meeting. pickup. When I arrived, the car was not ready which made me a half hour late for a meeting. More

Very friendly and helpful. Kept me updated throughout the whole process. This was my first time here and Don walked me through everything whole process. This was my first time here and Don walked me through everything More

This is the first BMW I’ve bought from this dealership and it won’t be the last. Such an easy process from start to finish. and it won’t be the last. Such an easy process from start to finish. More

Chris and the crew at the dealership were great! The handled every challenge related to chip shortage. handled every challenge related to chip shortage. More