BMW of North Haven

Been working with basel for years. Always extremely professional, honest and exceeds expectations. After the sale, north havens service department maintains the highest level of care. Overall a great professional, honest and exceeds expectations. After the sale, north havens service department maintains the highest level of care. Overall a great experience from A-Z More

Excellent recent experience having my vehicle serviced. The work required an extra day from what was anticipated and Alison and Ashley were flexible and accommodating getting me in a loaner for the extra The work required an extra day from what was anticipated and Alison and Ashley were flexible and accommodating getting me in a loaner for the extra time. Top-notch and professional in every respect. More

Excellent sales experience with Stephanie! She was great at helping with alternatives looking at loaner and also new leases. and providing detail of alternatives at helping with alternatives looking at loaner and also new leases. and providing detail of alternatives More

Stephanie did an outstanding job in a very tight market. She was well versed on available cars which streamlined the process. And despite the current shortages, we were able to get the options we wanted. We She was well versed on available cars which streamlined the process. And despite the current shortages, we were able to get the options we wanted. We are very appreciative. More

I made an appointment two weeks in advance for an engine oil and filter change. I was at the dealership waiting for the car for an hour and a half before I was told the dealer didn't have the correct oil fi oil and filter change. I was at the dealership waiting for the car for an hour and a half before I was told the dealer didn't have the correct oil filter in stock, AFTER THEY HAD ALREADY DRAINED THE OIL!!! Are you kidding me. Are you that unprepared? Do you not check parts inventory when you book a car for service and know what parts will be needed? Ridiculous. More

I had a nail in my tire and they got me in very quickly! They were so accommodating, helpful, and friendly! Highly recommend using BMW of North Haven!!! They were so accommodating, helpful, and friendly! Highly recommend using BMW of North Haven!!! More

This is the worst company I ever encountered, I went to buy a car yesterday that they just listed they said it wouldn’t be ready till Monday, they try to get a down payment out of me and the car was alread buy a car yesterday that they just listed they said it wouldn’t be ready till Monday, they try to get a down payment out of me and the car was already sold what a bunch of xxxx bags, you’re not gonna get me. I will spread the word you have a bunch of losers at this place. Have no right to be in business More

This dealership was outstanding. Basel Saad and Joseph Garcia were so professional, knowledgeable and patient. Eduardo made the paperwork a breeze. This was the smoothest lease we have ever made and wou Garcia were so professional, knowledgeable and patient. Eduardo made the paperwork a breeze. This was the smoothest lease we have ever made and would highly recommend this group to anyone. Not to mention the product. The X3 Drive 30i rides like being on a cloud and it really speaks for itself. Our thanks to everyone at North Haven BMW. L&L More

I've leased BMW 3 series since 2010 and this is my first meeting with BMW of North Haven. Basel's style was to work hard with me to understand my needs and to meet them. Basel keeps his word and delivered e meeting with BMW of North Haven. Basel's style was to work hard with me to understand my needs and to meet them. Basel keeps his word and delivered exactly what I wanted at the agreed upon price. I enjoyed his personal style, knowledge and honesty and look forward to working with him again. More

I scheduled periodic maintenance (oil change) back in early October. I needed a loaner so the first available was on a Thursday in November. The day before the appt I was first contacted for insurance early October. I needed a loaner so the first available was on a Thursday in November. The day before the appt I was first contacted for insurance info for the loaner, and later informed there are no loaners available 'because of COVID'. I had to scramble to get a ride there on Friday morning. On Friday afternoon I got another call that the car would not be ready that day (I did ask them to check out two minor driveability issues). I had to again get a ride to retrieve some items from the car for the weekend. The service manager told me that it would be done on Monday and if not he would definitely get me a loaner. As I am leaving there are two loaner cars sitting in the parking lot. No call on Monday, finally an email on Tuesday, tried to call noone was available, so I had to go there. They did pick me up at my house on Wednesday morning. The service manager sold me a '2 for 3' oil change for 199 and charged 165 to look at each driveability issue, so the bill was over 500 when really I just wanted an oil change and for them to drive the car and let me know. I got the sense that the service manager was more interested in selling as many services as possible, rather than taking care of a long time customer (I've purchased two BMWs there). On top of that they seemed pretty disorganized. My sales guy is great though, checks in on me periodically. More