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BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

December 16, 2021

All service was performed in the timeline stated . Everyone was professional and did what they could to ensure the process was stress free More

by JMEL332211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors, Luis Cubille
Dec 16, 2021 -

BMW of North Haven responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Ultimate Experience The Service Team at BMW of North Haven

December 16, 2021

Excellent client services, knowledgeable and attentive staff. The pleasant environment makes it an enjoyable experience. More

by Happy client
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon
Dec 16, 2021 -

BMW of North Haven responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Basel and Eduardo and hope you enjoy your new vehicle. We truly appreciate your feedback! The Ultimate Experience The Team at BMW of North Haven

December 16, 2021

BMW of North Haven is first class all the way. This is my 6th lease and I could not be happier with my new car!! Everyone I have ever dealt since day one has been 5 star. More

by jacq.nardi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Ben Hyland, Joseph Garcia
Dec 17, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we've consistently delivered such a great experience, and we look forward to assisting you with any future vehicle needs! The Ultimate Experience The Team at BMW of North Haven

December 15, 2021

Everyone I worked with was professional, knowledgeable and helpful. Unlike other dealerships and agencies, there was no pressure to “sell” me a vehicle. The beauty of the vehicle and the attitude and eff More

by jsegaloff
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mathew and joseph, Basel Saad
Dec 15, 2021 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Ultimate Experience The Team at BMW of North Haven

December 15, 2021

Appointment was at 830, took me at 840 and didn't finish until 1050. Was assured twice that they needed ppl to anticipate 1:20, but running over 2 hrs felt excessive to me for an oil change. They where wo More

by kdematteo0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the service persons name
Dec 15, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We sincerely appreciate your business and your patience. The Ultimate Experience The Service Team at BMW of North Haven

December 13, 2021

This experience made me feel more like a hostage than a loyal customer. I had to pay the highest costs on the one hand, and accept whatever the shop was willing to do on the other hand. I had absolutely no More

by JJLHZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Roudie, Alison Connors
Dec 30, 2021 -

BMW of North Haven responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. The Service Team at BMW of North Haven

December 12, 2021

Been doing business with BMW Mauro motors for 25 years always a great experience and great service More

by Petonito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs, Oraine Graham
Dec 12, 2021 -

BMW of North Haven responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. The Ultimate Experience The Team at BMW of North Haven

December 11, 2021

I have to say this was one of best experiences I have ever had buying a vehicle. This was my first BMW and Chris Combs made the experience as smooth as possible No pressure at all Revived everything More

by D Esposito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs
Dec 12, 2021 -

BMW of North Haven responded

Thank you so much for your wonderful review! We are thrilled that Chris had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

December 10, 2021

I serviced my 2014 BMW M5 and I am very happy and satisfied. I appreciate that the technician took his time and checked my car carefully. Great experience! Thank you. More

by GRZEGORZCIEMIEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Dec 10, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Ultimate Experience The Service Team at BMW of North Haven

December 10, 2021

Upon pick up car was out in back in snow, not started not cleaned. Had to ask an employee for an ice scrapper and clean car and wait for ice to melt. Staff gave me scrapper and didn’t offer to help with th More

by karen.kustra
Customer Service
Recommend Dealer
No
Employees Worked With
No idea
Dec 29, 2021 -

BMW of North Haven responded

Thank you for providing this feedback, Karen, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Service Team at BMW of North Haven

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