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BMW of North Haven

North Haven, CT

4.3
1,405 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,405 reviews

December 10, 2021

I serviced my 2014 BMW M5 and I am very happy and satisfied. I appreciate that the technician took his time and checked my car carefully. Great experience! Thank you. More

by GRZEGORZCIEMIEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Dec 10, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Ultimate Experience The Service Team at BMW of North Haven

December 10, 2021

Upon pick up car was out in back in snow, not started not cleaned. Had to ask an employee for an ice scrapper and clean car and wait for ice to melt. Staff gave me scrapper and didn’t offer to help with th More

by karen.kustra
Customer Service
Recommend Dealer
No
Employees Worked With
No idea
Dec 29, 2021 -

BMW of North Haven responded

Thank you for providing this feedback, Karen, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Service Team at BMW of North Haven

December 10, 2021

I was extremely satisfied with my entire experience, from the test-drive of the X3 to the processing of my lease. Chris Combs is very conscientious, reliable, and professional. More

by mmrtn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Combs
Dec 10, 2021 -

BMW of North Haven responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new X3! Chris and all of us at BMW of North Haven are glad to have you as a customer. The Ultimate Experience The Team at BMW of North Haven

December 09, 2021

Excellent attention to detail by Don Smith. Good communication on new issues on preventative maintenance due to age of my beautiful 750il. More

by smoothdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Dec 09, 2021 -

BMW of North Haven responded

We appreciate your business and our team looks forward to serving you again soon! The Ultimate Experience The Service Team at BMW of North Haven

December 08, 2021

I have been a customer of Mauro Motors since it was located in Hamden. They try to run a first rate service department though problems do occur. More

by HENRY.BINDER
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Don Smith, Oraine Graham
Dec 08, 2021 -

BMW of North Haven responded

Henry, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Ultimate Experience The Service Team at BMW of North Haven

December 08, 2021

Great costumer service. Basel, our Sales Associate was great, the SUV we bought was not in at the dealership at the moment, however he showed us one just like it in a different color, test drove it, showe More

by Lilian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon, Michael Tufano
Dec 08, 2021 -

BMW of North Haven responded

Thank you so much for taking the time to share your feedback with us, Lilian. We are delighted to learn about your positive experience working with Basel; congratulations on your new SUV! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Ultimate Experience The Team at BMW of North Haven

December 08, 2021

I was very happy with the service level at BMW of North Haven. They kept me informed of the progress being made in the needed repair and provided a loaner car. More

by PAUL_FRANCESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Dec 08, 2021 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! The Ultimate Experience The Service Team at BMW of North Haven

December 08, 2021

Fast reliable service. Little wait time, depending on service needs. Excellent care and maintainability on your vehicle. Highly recommended. More

by LIBERATORE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors, Luis Cubille
Dec 08, 2021 -

BMW of North Haven responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of North Haven. The Ultimate Experience The Service Team at BMW of North Haven

December 08, 2021

Great experience and attention to detail. Ashley the service manger is the best manager they have had in the 15 plus years I have been a customer! More

by Frank1500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie
Dec 08, 2021 -

BMW of North Haven responded

Thanks for sharing your thoughts about your experience with BMW of North Haven. We look forward to sharing your wonderful feedback with Ashley! We appreciate your business and hope to see you again soon. The Ultimate Experience The Service Team at BMW of North Haven

December 08, 2021

I want to thank you for a seamless transaction. I would highly recommend Mauro Motors. More

by Mdcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Duque
Dec 09, 2021 -

BMW of North Haven responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

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