
BMW of North Haven
North Haven, CT
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The sales department is top notch. The service department is lacking. For example I am a guy me and my wife names are on my car the customer service lady always refer me as my wife ….. smh! You would think is lacking. For example I am a guy me and my wife names are on my car the customer service lady always refer me as my wife ….. smh! You would think they would address me as MR. Also I usually would get a nice clean car back after service, not theirs time. No complimentary car wash. I hate to say I would get better service at Toyota or Lexus. More
For the amount of money that I paid for the servicing of my car which was close to $9000 I expected much more to weeks without a loaner the detailing of the car was ridiculous they broke my heater vent the my car which was close to $9000 I expected much more to weeks without a loaner the detailing of the car was ridiculous they broke my heater vent the dial in the drivers Consol is stuck I have sent an email to my representative with no response as to the initial email I sent no response I will follow up on Monday to see what to do about this problem while I was appreciative of the valet service that they delivered my car to my house I would assume that only to be expected with the cost of the repair More
Our 3rd BMW from this dealership Everyone is Our 3rd BMW from this dealership Everyone is professional and knowledgeable Service Department has always been first rate Our 3rd BMW from this dealership Everyone is professional and knowledgeable Service Department has always been first rate More