BMW of North Haven

Defective door handle freezing in winter, 2018 540xi, disassembled, nothing wrong, $175, pickup, broken mechanically, I’m told that’s it. Enter Ashley the wonderful service manager. Totally replaced mech disassembled, nothing wrong, $175, pickup, broken mechanically, I’m told that’s it. Enter Ashley the wonderful service manager. Totally replaced mechanism, somehow covered under cpo warranty. All better, no law suit, nothing owed, $175 credited back. Happy customer. I love Ashley!! More

Had a handful off issues after repairs were made. Dealership refused to take responsibility and charged me for diagnosing the issues caused by the service. Dealership refused to take responsibility and charged me for diagnosing the issues caused by the service. More

A positive experience. Andy, in sales help me find the car I was looking for. Upon purchase, the transaction went well. All my questions were answered. Eduardo took us thro Andy, in sales help me find the car I was looking for. Upon purchase, the transaction went well. All my questions were answered. Eduardo took us through our finances, explaining all the numbers and after Joseph explained all the bells & whistles, we were able to drive home that day with our new BMW. More

Excellent communication and service. Organized, professional, accommodating, and safe at every touch point in the process Organized, professional, accommodating, and safe at every touch point in the process More

Chris is a very professional and polite person to work with, thanks so much for helping us go from leasing to buying our 4th BMW with, thanks so much for helping us go from leasing to buying our 4th BMW More

Ellen was awesome to work with all around. Very knowledgeable, and made the car buying experience enjoyable. She should get a raise. Very knowledgeable, and made the car buying experience enjoyable. She should get a raise. More

Chris Combs is wonderful. He has helped with 2 cars now. The finance manager and the associate that “trained” me on my car were wonderful too. Cannot recommend everyone enough He has helped with 2 cars now. The finance manager and the associate that “trained” me on my car were wonderful too. Cannot recommend everyone enough!! More

The entire team was both courteous and professional. Everyone was straightforward. They took their time with me and answered all my questions. I highly recommend them. Everyone was straightforward. They took their time with me and answered all my questions. I highly recommend them. More

Got the job done but not a great client BMW experience. Very poor arrival experience. No greeting or anyone telling you what to do or what was going to happen. Four different BMW service employees in thei Very poor arrival experience. No greeting or anyone telling you what to do or what was going to happen. Four different BMW service employees in their open work areas talking about other employs and clients, but no one actually helping a customer. Finally had to ask what the process was and then some guy came over. Just expected a lot more from a high end dealership. My service tech once we got going was nice and got things done. I enjoyed the level of communication and very much appreciated being able to communicate via text. More

My experience with the dealership couldn’t have been better. Ellen and all individuals involved with the process were a great help and made the process an excellent one. better. Ellen and all individuals involved with the process were a great help and made the process an excellent one. More