BMW of North Haven

Visited this dealership two times. On both occasions the sales help was not helpful. I was surprised by the lack of true 'salesmanship.' (Please excuse the gender bias reference.) During both visits with sales help was not helpful. I was surprised by the lack of true 'salesmanship.' (Please excuse the gender bias reference.) During both visits with two different sales persons, there was very little in the way of them (the sales person) providing me (the customer) with information about their product. What are the features and benefits? Why is this considered the 'ultimate driving machine?' What makes a BMW so much more expensive than other vehicles? How can you validate the price? This is interesting because that is what sells the vehicle and those are the questions that when answered, engage the customer. More

The service and work performed on my vehicle was downright horrible! I have purchased four vehicles from this dealership since 2000. In 2000 the service was good, The service manager at the time s downright horrible! I have purchased four vehicles from this dealership since 2000. In 2000 the service was good, The service manager at the time seemed knowledgable about BMW's. Since then there have been a couple different service managers and it seems like they have an extremely hugh turnover rate with their employees. Since 2001 the service has gone down hill extremely fast. All the people I deal with there are horrible and seem like they hate their job. Dan Casey, the service advisor is horrible and has very little knowledge of the products and services he is selling. The techs/mechanics are directly out of Midas. I have to argue tooth and nail to have warranty work performed on my car. It seems like they just take your car for a joyride and tell you they can not find anything wrong with it. It is only after the third visit for the same complaint that they will actually repair the problem. Which you only end up back there within 6 months for the same problem! They damaged my wheel and tire the last time I was in for service. They told me it was like that when I brought the car in and it was my word against theirs, thay didn't even return any of my voice mails! or return a response to the letter I sent them. I have stopped going to BMW of North Haven since. To bad they lost a loyal customer. I hope BMWNA steps in and audits/reviews this dealerships policies and prodedures. It seems to me as though they are charging BMWNA for warranty work that they are not really performing. I hope BMWNA acknowledges dealerrater.com and takes proactive action. More

I remember when I first walked in summer of 2001. This man approached me and said are you ready to drive one of these ultimate-driving machines. I smiled and said sure are they free? He said not free but man approached me and said are you ready to drive one of these ultimate-driving machines. I smiled and said sure are they free? He said not free but worth every dime. He just had this big smile and said would I like to drive one, I said sure but witch one is the question? He said take a look around and see what appeals to you, so I looked and then I pointed to this X5 3.0, he said lets do it. To make this short, I felt good about the way he approached me and gave me the freedom to look with no pressure. A week later I was driving one home. I had gone to new country in Hartford prier and lets just say they SUCKED! Service was Sh t. The employees had a chip on their shoulder in a big way. After my great experience at North Haven I must have sent at least a dozen people since then, But when I took my car in for service I was just looking around the show room because I need a second car and I might consider another BMW, but this time the sales staff is different with many unfamiliar faces this place has a different feeling, and not to many smiles going around.But to me,they had a customer for life because of my first impressionwith of this place. I always sent everyone to Otis Davis; this guy has got to be the nicest sales person..... You want a good feeling about buying a car go see him, He knows everything about these cars and treats you with honasty and respect! he gives old fashioned treatment and service that is hard to find these days. IT'S EASY BEING NICE BEFORE THE SALE, MR.OTIS DAVIS IS NICE YEARS LATER AFTER THE SALE!<br>UPDATE !!!!! Sorry folks, he no longer works at this place, and I can see why! Sales floor has dead beats in every corner, and sales staff that belongs at the star wars bar rather than selling cars. This place has gone downhill, service department was one place I thought did good work, but my last visit my car left with same problem it had, and talked to a friend that took his car in also with the same response. Seems to me they like collecting money from BMWs warranty but don't actually do the repairs. ???? Now what? Guess I will keep searching till I find a dealer that treats people like humans, not numbers! This place is NOT what it once was. More

Everything a dealership SHOULDN'T be. Comical self-important "sales manager" buffoon. Took over an hour to get present car appraised (that is with an appointment) and finally left before porposa self-important "sales manager" buffoon. Took over an hour to get present car appraised (that is with an appointment) and finally left before porposal was written up. I have never seen so many salespeople standing around doing what appears to be nothing. They were clustered around the sales manager's desk while customers like myself stood and waited. This dealership is one of the worst I've ever seen which is ironic given the fact that it sells such a high-end car. Somebody from BMW corporate needs to audit this place. More

Where to begin? I had the same problem with the "free" floormats - except I didn't even ask for them. Do they purposely take all the floormats out while the cars are on the lot so they can scam yo "free" floormats - except I didn't even ask for them. Do they purposely take all the floormats out while the cars are on the lot so they can scam you on the day of purchase? Never mind that our salesman didn't bother to schedule our scheduled pickup into his schedule. But this pales in comparision to the fact that apparently they expect the buyer to do the CPO inspection themselves. I've had the car a week and already I've been back to the dealer for three pretty serious problems... bad coolant temp sensor, clogged drain flooded the interior and the anti-rattle clip fell off the rr caliper... I knew better than to purchase a car there - but I thought "How bad could it be? It's CPO?" I guess that doesn't mean much when a bunch of PepBoy's rejects are doing the certifying. Can anyone get decent service at a dealer or must you be a blood relative of the owner? Bright spot? - Dan the service manager is customer focused and reasonable helpful... More

I HAVE RECEIVED EXCELLENT SERVICE FROM MERCEDES BENZ IN NORTH HAVEN.. STEVE THE SERVICE MGR PERSONALLY BECOMES INVOLVED IN THE MAINTENANCE/ROUTINE SERVICE REQUIRED FOR MY CAR .. PURCHASED APPROX 1 YEAR AGO NORTH HAVEN.. STEVE THE SERVICE MGR PERSONALLY BECOMES INVOLVED IN THE MAINTENANCE/ROUTINE SERVICE REQUIRED FOR MY CAR .. PURCHASED APPROX 1 YEAR AGO.. .. RECENTLY HOWEVER I CAME TO SALES DEPT TO DISCUSS POSSIBLE TRADE IN S50O 2000 FOR A NEW S500 I WAS ALSO TRADING IN A 2000 COVETTE 5100 MILES EXCELLENT COND BOTH VEHICLES.. THE TRADE IN ALLOWANCE WAS INSULTING.. I WOULD PREFER TO PURCHASE AN S500 2004 FROM NO. HAVEN.. BUT THE QUOTES RCVD FROM COUNTRY IN HARTFORD WERE MORE REALISTIC ..SALES NO HAVEN.. NO SERVICE YES More

I have to say I have had NO SUCH bad luck as others mentioned on this board. I started taking my cars (97 M3 and most recent 02 M3) to BMW of North Haven after a major issue with New Country, and I hav mentioned on this board. I started taking my cars (97 M3 and most recent 02 M3) to BMW of North Haven after a major issue with New Country, and I have to say they have gone above and beyond on pretty much all the issues I've needed help with, including fitting me in on short notice. I have had follow up calls asking if things were OK, I have had friendly call backs from Service Writers and sure there have been a couple instances where they forgot to call back or whatever but overall it's been OK. Certainly no quality issues with work. More

Had my Dinan Software installed. Did NOT like the service rep - seemed sleasy to me. Manager wanted 1 hour of labor to do the install. I argued that I know how long it takes. He claimed that it t service rep - seemed sleasy to me. Manager wanted 1 hour of labor to do the install. I argued that I know how long it takes. He claimed that it takes a long time to clear all the faults in the computer. We settle on 1/2 hour of time.<br><br>I watched the "kid" pick up my car and drop it back off in 10 minutes flat. I walked out and talked to him. I said "i thought this would take a 1/2 hour due to clearing the fault codes". He replied: "Oh, the software automatically clears all the fault codes instantly". I got boned on that one :(<br><br>Also, when I test drove a LSB car, they tried to sell it to me. Claimed the prior owner was upgrading to an M5. Later I find out that this was the dealer's demo. I was so mad that I bought the car from County Line and have been basically happy ever since. More

my honest opinion is you could get better service at midas for your car. i live right behind this dealership and my father knows the owner. i first brought my cpo certified '98 m3 here for a simple brok midas for your car. i live right behind this dealership and my father knows the owner. i first brought my cpo certified '98 m3 here for a simple broken door lock motor. it came back with a broken power window which they rebroke installing the new parts. next was the hesitation, which it has been to them for 10 visits totalling nearly a month in time sitting there. problem was not ever resolved. one time they replaced the cats and a lower subframe bar was not tightened and fell off the car. they also snapped the belts in both right side tires. they respect your car so much the service guy proceeded to do a burnout in my car right in front of me. they replaced my defective tranny and headgasket and now the valves tick, timing seems off and the clutch i paid them to replace has a bad throw out bearing which was replaced. they have treated me like dirt and ignore phone calls, lie to your face even when your father is a cop going there in uniform. the service manager tino is a complete waste of skin. once you puy your car here it will be cursed with problems for its entire life. by the way i've owned the car for a year and am ashamed to drive a bmw. this car dealership group is a complete joke. bmw's reputation is not withheld here. email me for more info. More

you'd think buying 2 cars (330 and M3) @ msrp in 18 months would get u a little loyalty and some customer service..think again.....so i walk in to get my trade in est ..sales mgr checks on the 330, no months would get u a little loyalty and some customer service..think again.....so i walk in to get my trade in est ..sales mgr checks on the 330, no hello, no thx for the biz, and gives the salesman, Ed Kasica (a great guy..fyi they fire the guy 3 days b4 i take delivery) my trade in est..$27k! I was FUMING..i start gettin pissed.. mgr sees this, just ignores me......so back an forth he sends his salesman like some troll and eventually offers me 29k.All i wanted was some appreciation ..a hello and explanation would have gone so far..b4 i leave i ask if can get free floormats, not too much to ask..no prob..i get a call on wed, its otis from bmw..otis? "wheres ed?" ... "oh they fired him, i'll be handling yur delivery.its here, friday is good.." fri comes and i remember i my spare is blown....should i pretend i forgot or be honest..im honest...."w're charging u $179 for the tire"...i walk over to the M3, its got mats..ahhh, some satisfaction.....now i go over to do all the paperwork, ..BUT as i look down wats this, $124 for floormats.....i thought they were thrown in..nope, the sales mgr said no..fine, redo all the paperwork i dont want them.. More