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BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

April 23, 2022

I really appreciate How Ryan treated me he didn’t look down or treat me like I didn’t have any money he show great Customer service for that I decided not to go to the other dealership in Ct and buy I wen More

by greenwoodprecious8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Aldrich
Apr 25, 2022 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, your feedback means a lot to us. We're glad Ryan was able to help, and we hope to see you again! The Ultimate Experience The Team at BMW of North Haven

April 22, 2022

Disappointed in overall service and team. Service member rushed and did not address concerns. Over the last year Customer care has been unsatisfactory. More

by TPERALTA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Combs, Alison Connors
Apr 29, 2022 -

BMW of North Haven responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Service Team at BMW of North Haven

April 22, 2022

Everyone was very kind, professional and knowledgeable about everything concerning my automobile. Five stars all the way. More

by ALN0720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Apr 22, 2022 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear Don and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Service Team at BMW of North Haven

April 21, 2022

It was a pleasure purchasing my BMW X3 from North Haven BMW. The showroom is clean, spacious and comfortable. The staff was friendly and offered a beverage after I was seated. Basel the BMW Salesmen was More

by Lawrence
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Eduardo Calderon
Apr 22, 2022 -

BMW of North Haven responded

Thank you so much, Lawrence, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new BMW X3, and we thank you for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

Apr 22, 2022 -

Lawrence responded

I was happy to write a review for North Haven BMW. I'm very happy with my purchase. After washing and shining up the tires. I walked out of Walmart the other night, and my X3 stood out like the sun surrounded my small stars in the parking lot. It made me smile walking towards my X3. Thanks! again North Haven BMW.

April 19, 2022

Excellent service throughout the experience including advice on my trade versus repair. I was also granted a courtesy car the day prior to picking up my new one. I was extremely satisfied. More

by josully8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben. (Sales MGR) *****, Basel Saad, Eduardo Calderon, Stephanie Mismas, Don Smith, Justin O'Sullivan
Apr 20, 2022 -

BMW of North Haven responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Ultimate Experience The Team at BMW of North Haven

April 19, 2022

Great experience from the minute I walked in. Everyone was helpful, attentive, and friendly. I would highly recommend this dealership. More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Brendan Murphy
Apr 20, 2022 -

BMW of North Haven responded

Thank you, Mark! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of North Haven. The Ultimate Experience The Team at BMW of North Haven

April 18, 2022

Car wasn’t serviced properly and I was left unsafe and it has yet to be rectified More

by LICELLA_ARBOLEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Smith
Apr 29, 2022 -

BMW of North Haven responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Service Team at BMW of North Haven

April 16, 2022

I had a great experience at BMW in North Haven and would recommend this dealership to anyone looking for a BMW. Exceptional service! Chris was excellent! More

by christie.marando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs, Joseph Garcia
Apr 17, 2022 -

BMW of North Haven responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

April 15, 2022

Had drain on battery from device installed by previous owner took service three visits $2500 to detect when there was obvious auxiliary cable connected to battery that was cause More

by donald.archibald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alison Connors
Apr 29, 2022 -

BMW of North Haven responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Service Team at BMW of North Haven

April 15, 2022

Could not care if I was there or not. Kept the car the full day for an oil change. Pick it up and it was covered with some stuff over the rear right corner. The BMW guy was like “ What’ More

by DEVANEY55
Recommend Dealer
No
Employees Worked With
Service agent
Apr 29, 2022 -

BMW of North Haven responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Service Team at BMW of North Haven

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