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BMW of North Haven

North Haven, CT

4.4
1,406 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,406 reviews

April 16, 2022

I had a great experience at BMW in North Haven and would recommend this dealership to anyone looking for a BMW. Exceptional service! Chris was excellent! More

by christie.marando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs, Joseph Garcia
Apr 17, 2022 -

BMW of North Haven responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

April 15, 2022

Had drain on battery from device installed by previous owner took service three visits $2500 to detect when there was obvious auxiliary cable connected to battery that was cause More

by donald.archibald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alison Connors
Apr 29, 2022 -

BMW of North Haven responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Service Team at BMW of North Haven

April 15, 2022

Could not care if I was there or not. Kept the car the full day for an oil change. Pick it up and it was covered with some stuff over the rear right corner. The BMW guy was like “ What’ More

by DEVANEY55
Recommend Dealer
No
Employees Worked With
Service agent
Apr 29, 2022 -

BMW of North Haven responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Service Team at BMW of North Haven

April 15, 2022

Friendly and helpful. Very efficient...did not waste my time...they understood what I needed and worked within the constraints. Ellen was terrific. More

by vijay.mkumar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen McHenry
Apr 17, 2022 -

BMW of North Haven responded

It's fantastic to hear that Ellen provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

April 14, 2022

Best dealership to purchase a vehicle. Great experience, and customer service. Quick hassle free turn around. Clear communication. Staff works well with you, and makes sure you get exactly More

by NB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
M Manuele , Andy Duque
Apr 17, 2022 -

BMW of North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Ultimate Experience The Team at BMW of North Haven

April 13, 2022

Stephanie is the absolute best! She knows us, our family, the cars, and what we are looking for. She is supportive, kind, hard working. We feel like we are with a friend when wor More

by Jilltherring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Manuele, Stephanie Mismas
Apr 14, 2022 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear Stephanie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Team at BMW of North Haven

April 13, 2022

Service could not be done and was still charged as if it was completely done More

by A.X.ANDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oraine Graham
Apr 29, 2022 -

BMW of North Haven responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. The Service Team at BMW of North Haven

Apr 29, 2022 -

A.X.ANDREWS responded

Yes I would like to have someone reach out to discuss it.

April 12, 2022

So impressed with service! Such an easy process and love the car!! Everyone we worked with was so great!! Ellen! Eduardo and the BMW specialist who showed us how to use it!! More

by Melissa.ferrucci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Ellen McHenry, Joseph Garcia
Apr 12, 2022 -

BMW of North Haven responded

Thank you for taking the time to share your feedback with us, Melissa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Ultimate Experience The Team at BMW of North Haven

April 12, 2022

Brendan did a great job helping me spec the car and keeping me updated on it's progress during the build. More

by philminotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Brendan Murphy
Apr 12, 2022 -

BMW of North Haven responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! The Ultimate Experience The Team at BMW of North Haven

April 11, 2022

Excellent customer service . Quick and efficient from start to finish . Excellent communication throughout my experiences. More

by EDMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Apr 11, 2022 -

BMW of North Haven responded

Ed, Thank you for the kind words for our service department! Oraine and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. The Ultimate Experience The Service Team at BMW of North Haven

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