BMW of North Haven

I had a breakdown on the highway in NY on July 5th and had to have the car towed back to No Haven. I talked to Bob who said I can get it fixed asap and a loaner when I get there and worked to get the fees had to have the car towed back to No Haven. I talked to Bob who said I can get it fixed asap and a loaner when I get there and worked to get the fees for towing reimbursed by BMW. They replaced the front brakes as well and the rotors turned out to be defective. I called Nicole who had me get in asap and had a loaner set up. Jerry handled the service fantastically. I cannot express enough how great the customer service is. Nicole, Pauline and Rob are always happy to help and listen. They are truely a professional team and BMW should be happy that they work there. I have bought 2 BMW's from there and although I had some issues with the cars, everything gets resolved by them. I have and will continue to recomend BMW's and BMW of No Haven to everyone. More

I have purchased 5 vehicles from BMW of North Haven. Each time I went in to see Basel Saad (customer advisor). He is by far the best. I think of him as a friend of the family and not a salesman. He makes you time I went in to see Basel Saad (customer advisor). He is by far the best. I think of him as a friend of the family and not a salesman. He makes you feel that way. He always goes out of his way to do anything he can for me, including after the sale. When its time for service, its the only place I will go. The SA's (Hillary, Jerry) are great, knowledgeable folks who once again treat you like family. I have also come to know one of the techs and he too goes way beyond each time he services my vehicle. I have always recommended BMW of North Haven to all my friends and collegues, as I feel they are without a doubt THE BEST!!! More

The staff was very poliet and courteous. I did not have to wait when I arrived - a service representative met with me immediately and reviewed the service to be performed. A service technician found a nai to wait when I arrived - a service representative met with me immediately and reviewed the service to be performed. A service technician found a nail in my tire and I was able to have that replaced during the routine service. My service was completed in the time frame estimated and my car was washed. More

I would recommend this delaership based on the ease of doing buiness and the low key sales process. They are very professional in their approach. doing buiness and the low key sales process. They are very professional in their approach. More

From start to finish, the purchase of my X3 was painless. The staff was courteous and professional and did not waste my time with ridiculous sales tactics (unlike Darien). My extended family owns 7 total BMW The staff was courteous and professional and did not waste my time with ridiculous sales tactics (unlike Darien). My extended family owns 7 total BMWs and all but one was purchased from North Haven. I drive one hour to purchase my cars there due to your staff. Also, Mike went above and beyond what most people do after a car is purchased. He has repeatedly been patient, accessible, and professional. We will be his customers for years to come! The experience was overall fantastic. More

Very Pleasant experience. Sales rep Mike Liberatore was very polite and professional made the process go very smoothly. Showroom was exceptionaly clean and stylish allowing for a nice presentation of the very polite and professional made the process go very smoothly. Showroom was exceptionaly clean and stylish allowing for a nice presentation of the cars. Gave you that well organized professional feeling about the dealership. Best selection of cars out of all the BMW's we visitied in the state - good choices for the buyer. More

First visit to a BMW dealer and I was very surprised. I was treated with curtesy and felt very comfortable while I waited for my repairs to be made. I showed up without an appointment and it was also the e was treated with curtesy and felt very comfortable while I waited for my repairs to be made. I showed up without an appointment and it was also the end of the day, they still managed to get me out of there before the day ended. I would highly recommend this dealership if you are in the Connecticut area. Pauline was very knowledgeable and was able to address all my concerns. More

My experience at BMW of North Haven was excellent all around. We received great service, expertise and professionalism from all the staff we worked with. They were willing to listen to what we wanted and around. We received great service, expertise and professionalism from all the staff we worked with. They were willing to listen to what we wanted and provide us with a great vehicle that meet all our needs and pricing requirements. More

I was experiencing some mechanical problems on the road returning from Boston on a 95 degree day at rush hour. I did not know if I was going to be able to make to the dealership. When I called I was returning from Boston on a 95 degree day at rush hour. I did not know if I was going to be able to make to the dealership. When I called I was greeted with professional courtesy by Nicole in the service dept. With her guidance she was able to make a service appointment for me the next morning. She was kind, caring and pleasant. The service at North Haven BMW didn't just stop there I was able to keep an appointment with my son to visit a local college. A driver from North Haven drove us to the school and was able to retrieve us several hours later to the dealership. After a consultation with the Service Manager and the mechanic I was informed of the repairs required and advised accordingly. More

I have had a few experiences with the service department at North Haven BMW. Everyone is extremely friendly and accommodating. I purchased my BMW at a different dealership and will never return after using at North Haven BMW. Everyone is extremely friendly and accommodating. I purchased my BMW at a different dealership and will never return after using North Haven. Each time my car has been in for service, it is done promptly and a loaner is scheduled if needed. Everyone here goes above and beyond to make sure you have a good experience. I have referred a friend to this dealership as well despite living over an hour away and they are just as satisfied as myself. More