BMW of North Haven

I would recommend this delaership based on the ease of doing buiness and the low key sales process. They are very professional in their approach. doing buiness and the low key sales process. They are very professional in their approach. More

From start to finish, the purchase of my X3 was painless. The staff was courteous and professional and did not waste my time with ridiculous sales tactics (unlike Darien). My extended family owns 7 total BMW The staff was courteous and professional and did not waste my time with ridiculous sales tactics (unlike Darien). My extended family owns 7 total BMWs and all but one was purchased from North Haven. I drive one hour to purchase my cars there due to your staff. Also, Mike went above and beyond what most people do after a car is purchased. He has repeatedly been patient, accessible, and professional. We will be his customers for years to come! The experience was overall fantastic. More

Very Pleasant experience. Sales rep Mike Liberatore was very polite and professional made the process go very smoothly. Showroom was exceptionaly clean and stylish allowing for a nice presentation of the very polite and professional made the process go very smoothly. Showroom was exceptionaly clean and stylish allowing for a nice presentation of the cars. Gave you that well organized professional feeling about the dealership. Best selection of cars out of all the BMW's we visitied in the state - good choices for the buyer. More

First visit to a BMW dealer and I was very surprised. I was treated with curtesy and felt very comfortable while I waited for my repairs to be made. I showed up without an appointment and it was also the e was treated with curtesy and felt very comfortable while I waited for my repairs to be made. I showed up without an appointment and it was also the end of the day, they still managed to get me out of there before the day ended. I would highly recommend this dealership if you are in the Connecticut area. Pauline was very knowledgeable and was able to address all my concerns. More

My experience at BMW of North Haven was excellent all around. We received great service, expertise and professionalism from all the staff we worked with. They were willing to listen to what we wanted and around. We received great service, expertise and professionalism from all the staff we worked with. They were willing to listen to what we wanted and provide us with a great vehicle that meet all our needs and pricing requirements. More

I was experiencing some mechanical problems on the road returning from Boston on a 95 degree day at rush hour. I did not know if I was going to be able to make to the dealership. When I called I was returning from Boston on a 95 degree day at rush hour. I did not know if I was going to be able to make to the dealership. When I called I was greeted with professional courtesy by Nicole in the service dept. With her guidance she was able to make a service appointment for me the next morning. She was kind, caring and pleasant. The service at North Haven BMW didn't just stop there I was able to keep an appointment with my son to visit a local college. A driver from North Haven drove us to the school and was able to retrieve us several hours later to the dealership. After a consultation with the Service Manager and the mechanic I was informed of the repairs required and advised accordingly. More

I have had a few experiences with the service department at North Haven BMW. Everyone is extremely friendly and accommodating. I purchased my BMW at a different dealership and will never return after using at North Haven BMW. Everyone is extremely friendly and accommodating. I purchased my BMW at a different dealership and will never return after using North Haven. Each time my car has been in for service, it is done promptly and a loaner is scheduled if needed. Everyone here goes above and beyond to make sure you have a good experience. I have referred a friend to this dealership as well despite living over an hour away and they are just as satisfied as myself. More

I came to BMW of North Haven after an having extremely I came to BMW of North Haven after an having extremely bad experience at New CountryBMW and was treated like a friend of the family from the first d I came to BMW of North Haven after an having extremely bad experience at New CountryBMW and was treated like a friend of the family from the first day and for years after. The service department there not only spent the time to solve the problems that New Country ignored, they did it with a level of patience and understanding that I have never experienced from a car dealer. Not only will I continue to service both and X5 and M Roadster there, but will also likely puchase or lease my future cars from them. BMW of North Haven is a great dealer that I have recommended to many over the years. Thanks Jerry, and the entire staff at BMW of North Haven! More

I have no complaints about this dealership. I was satisfied. LOL...it seems that you ar elooking for aproblem since my being satisfied was not a sufficient answer. I will talk a bit more here. I h satisfied. LOL...it seems that you ar elooking for aproblem since my being satisfied was not a sufficient answer. I will talk a bit more here. I hope you are happy now. More

You’re much better off going to Bridgeport or another local dealer instead of North Haven. But don’t take my word for it, compare reviews on North Haven and these other dealerships yourself and be the ju local dealer instead of North Haven. But don’t take my word for it, compare reviews on North Haven and these other dealerships yourself and be the judge. I was utterly surprised that my wife and I seemed to be dismissed as potential buyers. I had to ask all the questions about the vehicle we were interested in and during the test drive the salesman was nearly silent. It felt like we were perceived as a waste of his time despite the fact that my wife and I are both professionals with excellent credit who walked it with a pre-approved loan ready to buy that day. The perfect customers. To make matters worse, to begin negotiating we actually had to ask the salesman to sit at his desk to chat. No initiation on his part. Our initial offer (which was low, but intended to begin a process) was taken to the manager who never came out to meet us but instead sent a counter offer via the salesman that was only slightly below their asking price and said there was no more room for negotiation. Also, when we said that won’t work, there was no attempt at selling us another vehicle that was closer to our offer (they had plenty) and when we walked out there was no follow-up call. When we shared our experience with the pre-owned manager, he was only somewhat responsive (not very apologetic) and offered to connect me with his "top" salesperson. I told him I'd think about. Again, no follow-up from him or anyone else. This was surprisingly the most bizarre and unprofessional experience we have had at any luxury or non-luxury dealership. It was even more surprising when we learned that the car had been sitting on the lot for a 2 months (now it's going on 3--it's still not sold). We were so disappointed that we decided to pass on buying our desired car from them even though they were the only dealership in the area that had the specifications we wanted and we were willing to come up to their price. We’d rather wait for another dealership to get one. Go to a BMW dealership where you will be valued as a customer and they will work to make you happy (BMW of Bridgeport is great). That’s certainly not BMW of North Haven. More