BMW of North Haven

I was greeted promptly upon arriving in the service garage, and then quickly found my way to the service desk. The service rep there took my information and I waited for a few minutes to meet with Jerr garage, and then quickly found my way to the service desk. The service rep there took my information and I waited for a few minutes to meet with Jerry DeFelice. Jerry arranged for my rental car, while the car was in the shop for a few repair items that he detailed for me. Jerry was very clear about the type of work that would be done to the car. Upon returning my car was washed and ready for driving. The overall experience was top-notch. More

The service is really bad at this place, they will fix one issue and send you home with a new problem. Its a never ending process of maintenance on a car which is supposed to be "The Ultimate Driving Mach one issue and send you home with a new problem. Its a never ending process of maintenance on a car which is supposed to be "The Ultimate Driving Machine" The after warranty service charges on my 3 series gotten so bad, now I am considering I would never buy another BMW! More

Satisfied overall with the entire experience. Only disappointment was the worn front floor mats. Did not meet up with the rest of the detailing that was done to the vehicle disappointment was the worn front floor mats. Did not meet up with the rest of the detailing that was done to the vehicle More

This dealership was recommended to us from our foreign car mechanic in Glastonbury, CT. It is not the closest BMW dealer to us, but we are more than happy that we took our mechanics advice. Very friendl car mechanic in Glastonbury, CT. It is not the closest BMW dealer to us, but we are more than happy that we took our mechanics advice. Very friendly, honest and as a first time BMW owner, willing to answer all of our many questions. Rick, the salesman, was patient and followed through when he said he would. Victoria, the finance person was great. She made short order of the reams of paperwork and explained the financing options clearly. And Chris, the young man who showed us many of the controls and operations of the BMW was amazing...he was clear and immediately knew the answer to all of our questions. Overall, a good experience. More

I purchased a Certified pre-owned BMW sports wagon on Sat 2/22/14 at BMW of Northhaven in Connecticut. Hands down ....My wife and both agree... it was the best car buying experience we have ever had. We arr 2/22/14 at BMW of Northhaven in Connecticut. Hands down ....My wife and both agree... it was the best car buying experience we have ever had. We arrived around 2 pm and drove home in our new BMW by 5pm! everyone was extrtemey helpful, friendly, knowlegeable and they all worked together like a well oiled machine.....I think we have found our dealership! My wife is already contemplating TRADING IN HER VOLVO! GREAT! GREAT! DEALERSHIP! WE WIll BE BACK FOR SURE! More

My sales person was a true professional. He found me the car I wanted and made the process so easy. All the people at the dealership were very helpful. car I wanted and made the process so easy. All the people at the dealership were very helpful. More

Purchased a used 528XI that was not serviced by the dealer and had issues two days after taking the car home. Car would not start when cold, engine malfunctions, hand brake did not work, front rotors w dealer and had issues two days after taking the car home. Car would not start when cold, engine malfunctions, hand brake did not work, front rotors would shake and oil leaks. More

Unfortunately I don't remember the gentlemen's name, (pls. look up) - he was VERY courteous, friendly and efficient - I was in for a recall for X3 - he very efficiently kept me apprised as to the name, (pls. look up) - he was VERY courteous, friendly and efficient - I was in for a recall for X3 - he very efficiently kept me apprised as to the progress of the service. The car came back VERY clean too. Good experience - More

I am a repeat customer to this dealership and brand. The staff is extremely friendly and and courteous. Rick knows BMW inside and out. I have bought many cars from him and will continue to do so. The X3 staff is extremely friendly and and courteous. Rick knows BMW inside and out. I have bought many cars from him and will continue to do so. The X3 is an amazing vehicle for the cost. It is truly the "ultimate driving experience" More

Thanks for great service! Jerry never recommends a repair that isn't necessary and would not be worth the cost. Thanks for the loaners! I live an hour away and need a car every day. that isn't necessary and would not be worth the cost. Thanks for the loaners! I live an hour away and need a car every day. More