BMW of North Haven

extremely happy The service provided was fantastic. From test drive through the finacial team. Chris worked with us to identify a vehicle meeting our specific desire The service provided was fantastic. From test drive through the finacial team. Chris worked with us to identify a vehicle meeting our specific desires and made sure we received it as rapidly as possible. More

Satisfied. Staff was friendly and easy to work with. This is my third purchase at this dealership and have been satisfied. The competence and friendliness of the Staff was friendly and easy to work with. This is my third purchase at this dealership and have been satisfied. The competence and friendliness of the service department was a major factor in my decision to buy here. More

BMW Service Excellent service from the ease of setting up the appointment, time spent with my service advisor, receiving my loaner vehicle, updates on progress of Excellent service from the ease of setting up the appointment, time spent with my service advisor, receiving my loaner vehicle, updates on progress of service and follow up call on how things went. More

I am so glad I went with BMW for my new car ! The reason I gave the great scores is because from the minute I called to discuss my issue with my new BMW to picking it up after service, there was n The reason I gave the great scores is because from the minute I called to discuss my issue with my new BMW to picking it up after service, there was nothing but empathy, excellent customer skills, & thoroughness. Special kudos to Carol Ann, Carl, & Stephanie. These three are a huge asset to your company. More

Great service I was treated very well from the time I entered the door. I had the wrong date for service and they still accommodated me well. I was treated very well from the time I entered the door. I had the wrong date for service and they still accommodated me well. More

Wait for it . . . Awesome work guys. Service was responsive and price and negotiations were very fair. Car looks good. Thanks for all of your help. Look forward t Awesome work guys. Service was responsive and price and negotiations were very fair. Car looks good. Thanks for all of your help. Look forward to working with you again. Chris More

Best looking car I ever owned Basel our salesman was very helpful,very well informed,very courteous Stephanie was the best little teacher ever.The car was waiting and ready For Basel our salesman was very helpful,very well informed,very courteous Stephanie was the best little teacher ever.The car was waiting and ready For us when we got there,sales contract ready to sign everybody wanting To help More

SERVICE IS A MUST AND NOT A MOTTO I THINK JERRY DEFELICE IS A BIG ASSET TO BMW OF NORTH HAVEN. I HAVE ASKED JERRY QUESTIONS ABOUT MY CAR WHAT SHOULD BE DONE AND WITH HIS EXPERIENCE AN I THINK JERRY DEFELICE IS A BIG ASSET TO BMW OF NORTH HAVEN. I HAVE ASKED JERRY QUESTIONS ABOUT MY CAR WHAT SHOULD BE DONE AND WITH HIS EXPERIENCE AND KNOWLEDGE IAM VERY SATISFIED WITH HIS OPINIONS.HE IS VERY CONSCIENTIOUS AND COMPASSIONATE PERSON.HE ALWAYS WAS HONEST WITH ME AND ALWAYS RECOMMENDED THE IMPORTANT THINGS THAT MY CAR SHOULD BE SERVICED.HE ALWAYS CHECKED THE PAST SERVICE MY CAR HAS RECEIVED AND THEN RECOMMENDS WHAT SHOULD BE DONE.HE CERTAINLY BELIEVES THAT SERVICE IS A MUST NOT A MOTTO. More

none one They were all busy but fit me in with what I thought was major problem. Mechanic and service advisorwill now have all my service done ere. They were all busy but fit me in with what I thought was major problem. Mechanic and service advisorwill now have all my service done ere. More

No Leadership Skills Nicole the service manager has little or no leadership skills and apparently has done little to encourage her staff to be the best they can be. My 20 Nicole the service manager has little or no leadership skills and apparently has done little to encourage her staff to be the best they can be. My 2013 was in for routine service and on the way to pick it up in the 2014 BMW loaner I was rear-ended on the highway. My first thought was to call the service department to find out how to proceed. The person answering MADE NO INQUIRIES about injuries, instead immediately informing me that I would be responsible for my insurance deductible before placing me on hold for 5 full minutes. The next person I spoke with also expressed only an interest in the $500 and a police report, not injuries before placing me on hold again! After an additional 5 minutes on hold the CT State Trooper asked me to hang up so I could provide the usual information. I phoned back a third time and finally reached Nicole, the service manager who had one single agenda, the $500 insurance deductible again never asking about personal injuries. No one in the service department once asked about injuries to the occupants of either cars. When I asked Nicole where on the loan agreement it said I was required to forfeit the deductible she didn't know and had to read the entire agreement while I was on the phone with her. As the manager she should know what she has her customers signing, she did not. I don't know how Nicole got this position but her and her staffs incredible insensitivity in a traumatic situation questions her management skills and leadership and although overall my experiences at BMW of North Haven have been good. I cannot give my service or repair business to a department with a manager without any humanity and I suggest the readers of this consider the same. More