BMW of North Haven

Louis made the difference My service rep -Louis - was professional, organized and empathetic. He immediately understood my problem and took charge. My tire issue was resolved w My service rep -Louis - was professional, organized and empathetic. He immediately understood my problem and took charge. My tire issue was resolved within 20 minutes. In and out quicker than I was expecting. More

Tire replacement I had a punctured tire in my run-flat tire. Tire was ordered, mounted, and installed the next week Easily scheduled and taken care of. I had a punctured tire in my run-flat tire. Tire was ordered, mounted, and installed the next week Easily scheduled and taken care of. More

Fantastic! Justin, Josh and Chelsea were both outstanding. Seamless transaction. I could not be happier with my new car and the service I received. Five stars. Justin, Josh and Chelsea were both outstanding. Seamless transaction. I could not be happier with my new car and the service I received. Five stars. More

Older vehicle...still get treated like a new car I had to bring my wife's 11 year old e46 in for brakes. yes, I could have brought the car to an independent repair shop and maybe saved a bit , but, w I had to bring my wife's 11 year old e46 in for brakes. yes, I could have brought the car to an independent repair shop and maybe saved a bit , but, why would I do that when for over fifteen years and five bimmers, I have always received the best service at BMW of North Haven. It doesn't matter if your car is 10 minutes old or ten years old. The service department is second to none. From the moment you are greeted by the SA ( in my case Ashley ), to the moment you pick your car up, you are treated like you mean something to them. Your total satisfaction is their goal and they meet that goal each time I go there. Their quality of work is excellent. Their knowledge of the vehicle is extensive and the car is always repaired right the first time. Outstanding....keep up the good work More

airbag light is on Yesterday on August 24,2015 I went to this Dealer for oil Change service and because my airbag light was on due to a recall on the airbag it self,and Yesterday on August 24,2015 I went to this Dealer for oil Change service and because my airbag light was on due to a recall on the airbag it self,and the service man told me they would fix it because it fell under the recall, after a 2 1/2 hour wait,I ask the guy at the service dept was everything done he stated to me yes all the work was done I had a dr appointment and the light was still on Now low and be hold I have to wait till the moring to call them to see why the did not fix a recall airbag problem that was going to be done for free I am very disappointed with there service More

Recent service experience Great customer service and communication prior to my service appointment in the follow up after my service appointment. I'm looking forward to the ren Great customer service and communication prior to my service appointment in the follow up after my service appointment. I'm looking forward to the renovations of the service area. More

04 BMW 545i Great Service for a complicated job even if it took two weeks to complete and at great cost. Steven is an excellent service advisor in general. Great Service for a complicated job even if it took two weeks to complete and at great cost. Steven is an excellent service advisor in general. More

Great Dealership It is always a pleasure to work with this dealership. They do everything to help the customer. Even work with the insurance company on the customer's It is always a pleasure to work with this dealership. They do everything to help the customer. Even work with the insurance company on the customer's behalf. More

New 2015 535xi Our third vehicle with BMW of North Haven. Exceptional customer service for the past 10 years!!! We returned to see Basel Saad for our most recent n Our third vehicle with BMW of North Haven. Exceptional customer service for the past 10 years!!! We returned to see Basel Saad for our most recent new vehicle. Basel is one of the best client advisors we've dealt with, professional, knowledgeable and a pleasure to work with. Always accessible to answer any questions or concerns. We've returned to BMW North Haven over the years because of individuals like Basel Saad and the outstanding service department. More

World Class Service Outstanding service from start to finish! Ashley took care of everything from the moment I walked in to the time I picked up my car. Service was exp Outstanding service from start to finish! Ashley took care of everything from the moment I walked in to the time I picked up my car. Service was explained to me, she followed up with a phone call, and took care of the entire process flawlessly. It is people like Ashley that make BMW of North Haven a World Class location. More