BMW of North Haven

Liked the screen with info on your car's progress. I had a nearly new battery that came out of my family's 3 series wagon and I wanted to put it into the 2011 328it to replace the original. I could hav I had a nearly new battery that came out of my family's 3 series wagon and I wanted to put it into the 2011 328it to replace the original. I could have done it myself but apparently the car's computer has to be reset to recognize a new battery to prevent overcharging. The estimate to just CHANGE the battery was approx $190 as I recall because BMW calls for 1-1/4 hours to change a battery!!! My car was there for the airbag recall, which in itself was inconvenient, so I would have thought there would be a nominal charge to change the battery, not $190 worth of service time. The above was responsible for my 4 star rating. I did like it that the dealer instituted the easy hookup for SiriusXM radio for 2 month free service and I am familiar with that service. So that was a positive. More

Great service always Great service by great people. Exactly what I would expect from a high quality dealership. Helpful throughout the buying process and I know they will Great service by great people. Exactly what I would expect from a high quality dealership. Helpful throughout the buying process and I know they will be there as needed in the future. More

low class customer service, from a overpriced "high end " d I brought in my truck to be serviced on Jan. 3rd, it is now January. 16 and my X5 is still not ready. I needed my door carrier (door handle which is l I brought in my truck to be serviced on Jan. 3rd, it is now January. 16 and my X5 is still not ready. I needed my door carrier (door handle which is located inside inside the door panel) replaced, because I was unable to open the doors, and to also have a key made( or replaced) More

Working with Basel has always been a posive experience Basal is an outstanding sales person to deal with. I have worked with Basel over the years and have leased 4 cars with him. He is highly professional, Basal is an outstanding sales person to deal with. I have worked with Basel over the years and have leased 4 cars with him. He is highly professional, knowledgeable and friendly. More

Excellent customer service Jerry DeFelice is very good at keeping me posted on the repairs and following up when the car is ready. Customer service is excellent! I am a very sat Jerry DeFelice is very good at keeping me posted on the repairs and following up when the car is ready. Customer service is excellent! I am a very satisfied customer. More

Salesperson Richard Zwiebel was a pleasure to work with. I would not hesitate for one moment to purchase another car from him or to refer family and friends. Richard Zwiebel was a pleasure to work with. I would not hesitate for one moment to purchase another car from him or to refer family and friends. More

Very positive Car buying process was very easy and straightforward. It was a pleasant experience. Basel was helpful and lnowledgeable. Finance was easy to work with Car buying process was very easy and straightforward. It was a pleasant experience. Basel was helpful and lnowledgeable. Finance was easy to work with. Great experience More

Good service over many years This is the fourth BMW we have purchased from this dealership since 2000 an.d the second from Chris Combs. Quality service is what brings us back. This is the fourth BMW we have purchased from this dealership since 2000 an.d the second from Chris Combs. Quality service is what brings us back. More

Very shady! They do not stand by their word! I had very bad experience with this dealership. They seem to deal from the bottom of the deck! I would avoid them at all cost! I had very bad experience with this dealership. They seem to deal from the bottom of the deck! I would avoid them at all cost! More

great experience Great Customer satisfaction, Della was very helpful and knowledgeable , very responsive to return phone calls, and very good experience with service a Great Customer satisfaction, Della was very helpful and knowledgeable , very responsive to return phone calls, and very good experience with service and the many questions I had since this is a new driving experience for me , I love the car and plan to buy another within a couple of years, or sooner from Della ,it is a great car, built so well, attention to detail is amazing, still learning the navigation system, but I think I have got it down More