BMW of North Canton

We just purchased a Mercedes R350 with Erik at Cain BMW. This was the most pleasant, customer service oriented experience for purchasing a vehicle we have ever had. I would highly recommend him to friends This was the most pleasant, customer service oriented experience for purchasing a vehicle we have ever had. I would highly recommend him to friends and colleagues. His level of professionalism, and soft selling made this experience easy and enjoyable. We will only purchase vehicles from Cain BMW in the future. I give them an A+. More

Overall experience was very positive. Sales Representative (Erik) was professional and took the time necessary to answer my questions. He went the extra mile to handle a few miscellanous odds Representative (Erik) was professional and took the time necessary to answer my questions. He went the extra mile to handle a few miscellanous odds and ends to prep the vehicle while I waited. It was nice to be introduced to others in the dealership that I may be working with in the future - service department and his sales manager. It was nice to put faces and names together. More

The salesman was very friendly and helpful. He was pleasant during my test drive and not pushy. He could answer all of my questions. During my negotiations he was not combative but very supportive. I pleasant during my test drive and not pushy. He could answer all of my questions. During my negotiations he was not combative but very supportive. I thought I ended up with a good price and I am extremely happy with my car. All in all it was a very good experience, probably my best yet. And I have been buying or leasing cars for over 40 years. More

Erik was very patient and worked with me on what I wanted and needed. The showroom and customer waiting area was spotless, and all employeers were very friendly. It is a very professional atmosphere. I th and needed. The showroom and customer waiting area was spotless, and all employeers were very friendly. It is a very professional atmosphere. I thought I would buy my certified used BMW in South Carolina, where I have a second home, but after visiting their showroom, the personnel turned me off. I waited until I returned to Ohio and am pleased that I did. My sales person, Erik Worley, was friendly and knowledgeable. His follow-up has been extraordinary, asnd much appreciated. I have heard the service is beyond expectations, and look forward to experiencing that also. More

Working with John Romell was a very positive experience when looking for a vehicle. He was very helpful, and we appreciated his patience in answering any question we had. He made sure we knew how to use when looking for a vehicle. He was very helpful, and we appreciated his patience in answering any question we had. He made sure we knew how to use the features in the vehicle on the day we picked it up. We would consider this dealership for any future vehicle purchase. More

BEWARE USED CAR BUYERS!!! This has to be the worst purchasing experience of a used vehicle I ever had. All I can do is forwarn any person even remotely considering purchasing a used vehicle from this purchasing experience of a used vehicle I ever had. All I can do is forwarn any person even remotely considering purchasing a used vehicle from this Cain BMW dealership is to stay as far away from them as possible. The dealership and the sales personnel are very aware of any " lemons" on the lot. If a vehicle has been there for close to 3 months there is a reason. I highly recommend having an outside mechanic not affiliated with the dealership do a complete vehicle check PRIOR to purchase, mechanically and body , for a fee that you will never regret paying for. I did not do this, and regretably the vehicle I purchased is an outright LEMON verified as such by 2 independant licensed mechanic sources. This dealership has refused to take the car back. Go to a dealer who will exchange the car in 30 days if you are not satisified.( Those dealers do exist.) Do not trust their acting and pretended niceness. These guys are there to get your money period. You are nothing to any of them. And if this transaction involves deceit and outright fabrication, it is the norm for these guys or masters of thievery/crooks at Cain! Again, do not trust this dealership. I do not take time to write this type of remark unless it is really necessary and in good conscience the correct thing or path to follow. Guess the Cain money machine will screw the average joe. THIS MISTAKE OF GIVING THEM YOUR BUSINESS WILL AFFECT YOU IN A NEGATIVE FINANCIALLY AND EMOTIONALLY. More

John was very helpful in answering all my questions. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW. More

There was no pressure - I got all the information that I Needed from Eric. It was also hassle free and an easy buying experience. IF I had to buy another BMW - I would certainly go to Cain BMW. Needed from Eric. It was also hassle free and an easy buying experience. IF I had to buy another BMW - I would certainly go to Cain BMW. More

I visited at least 15 different dealerships in my search for the right car and right dealership. I found most dealers to have the typical salesmen that I would expect. I won't take my time or the reader's for the right car and right dealership. I found most dealers to have the typical salesmen that I would expect. I won't take my time or the reader's time to complain about the other salesmen. Incompetence, obnoxious, clueless..... wow! Greg Haines, from CAIN BMW in North Canton, in contrast to the others, was great to work with from start to finish. He demonstrated courtesy, kindness, competence, knowledge, and professionalism. As a result of this experience, I purchased a new BMW X5. I will recommend the CAIN dealership to others. Also, my initial contact with Steve Martin in parts has also been very positive. I will look forward to dealing with Steve in the future as well. thanks. .rodpamer More

I visited three BMW dealerships in my area (NE Ohio); the first(in Akron) was typical salesmen-high pressure environment with old-school mentality price games. The second (Cleveland) didn't seem too motivat first(in Akron) was typical salesmen-high pressure environment with old-school mentality price games. The second (Cleveland) didn't seem too motivated to sell me a car. At the first sign of me wanting to negotiate the price down it was almost as if they were done talking to me and at one point actually told me to go to another dealership (after referencing a trade-in value offered to me from their nearest competitor). "That's a good deal, I would take it" are the exact words the salesman told me - this was within my first conversation with them. Never indicated a price match or willingness to move on price whatsoever. So, I took his advice, went to his competitor (Cain in N.Canton) and ordered and brand-new fully loaded X5. Greg from the Cain dealership was very easy to work with, no pressure, no hassles; first-class operation. We did play the price game somewhat but was done tastefully. I would definitely recommend this dealership (as well as vehicle) to anyone who would ask. More