BMW of North Canton

I really would like to say how very professional John Romell was to my wife and I ....as a real estate broker/developer I pride myself on not pressuring any clients....John was that!...he answered all my Romell was to my wife and I ....as a real estate broker/developer I pride myself on not pressuring any clients....John was that!...he answered all my questions ....you have a winner there....also the other sales associates and the people at Cain made this buying experience great... other competitors need to learn how Cain treats there clients so great...Again hats off to John Romell and Cain BMW. Tony Petrosino CSP 330-760-4404 More

I have now bought 2 vehicles from John Romell since August 2011. John is a wonderful person to work with when you are looking to buy. I can not say enough good as to the personal treatment I received August 2011. John is a wonderful person to work with when you are looking to buy. I can not say enough good as to the personal treatment I received. John explained all my options to purchase and always speaks with me when I stop by the Cain BMW dealership. If you want a no pressure sales experience I encourage you to stop in and speak with John and you will not be disappointed. Cain BMW and John Romell rate 5 stars in every way, professional ,courteous with an outstanding sales and service department! More

I located a specific vehicle on the lot of Cain BMW, a 2013 X5 35d. I contacted Cain BMW, and received a good experience. The pictures online of the vehicle were incorrect, and that was the only mishap. 2013 X5 35d. I contacted Cain BMW, and received a good experience. The pictures online of the vehicle were incorrect, and that was the only mishap. However, the Sales Advisor was not aware of this. After I showed him that the sticker and pictures were not correlating, he had pictures taken, and then emailed them to me. We scheduled a time for me to arrive onsite, and perform a test drove. I arrived a little later than anticipated, as I was coming from 3 hours away, so though I got to test drive, and agree to purchase terms, I was told it was too late in the day to purchase, and therefore take home the vehicle, which is understood, though was unfortunate for me, because of distance, and another 6 hours round-trip of driving. Overall, the experience was great, and I would visit Cain BMW again for sales, and potentially service, if I were closer. ; More

Cain BMW and Toyota were very customer service oriented and friendly. I was there to make a trade and buy a new car. I had done my research and knew what manufacturer pricing were for the car I wanted. Joh and friendly. I was there to make a trade and buy a new car. I had done my research and knew what manufacturer pricing were for the car I wanted. John Romell didn't play games. He brought me the best offer he could the first time. the price was below my expectations, which is always a good occurence for the buyer. I stayed within the budget I wanted and John order the exact car I wanted. He emailed and called to keep me updated on the whereabouts of my new car. He's also great at answering all emails that I have sent in a timely fashion. When looking for a new car I will definitely use John as my sales representative again. Thank you More

The best car purchasing experience I have ever had. It was well worth the 50 minute drive to get there. I felt the best price was offered from the start based on my extensive research. It was not necessa was well worth the 50 minute drive to get there. I felt the best price was offered from the start based on my extensive research. It was not necessary for me to negotiate further because the price the client advisor offered was very sharp. I changed my financing company to one the dealership suggested based on their ability to get me the best APR. I customized the car initially online and the client advisor worked closely with me to track the car from Germany to the USA. He was right on target with its arrival date at his dealership. He walked me through every detail about the car when I picked it up. The client advisor and the finance manager each wrote me a personal note of appreciation and included my registration papers plus a request to keep in touch with any questions I might have in the future. I feel like I have invested in a relationship not just purchased a car. This is definitely a first. Oh, I might add I was in the process of moving 2100 miles away at the time. The process of purchasing my new BMW X1 was the most stress free experience of the entire move. And, the drive across the USA was fabulous, what a machine. More

From our first contact with Cain BMW, we received From our first contact with Cain BMW, we received excellent service. We were able to order our car exactly as we wanted. We were given updates From our first contact with Cain BMW, we received excellent service. We were able to order our car exactly as we wanted. We were given updates on its'' progress. We walked into the dealership and was greeted by Brian Cain the owner. Brian then introduces us to John Rommel who walked us through the process. He showed us examples of options and colors. Upon delivery of our car, the process was simple. We arrived and all paperwork was ready to be signed. John then spent a great deal of time explaining our car and the options that we had chosen. John has followed up with us several times to check how things were going. He also has offered to sit down with us again to learn more about the vehicles options. We have had a service check and that was excellent as well. We were given a loaner car and away I went. When my car was finished I was told to pick it up at my convenience. What more could I ask for? I would highly recommend Cain BMW to anyone interested in a BMW. Thanks to the Cain team for all your help! More