BMW of North Canton

Best car buying experience! It was great working with John on my new vehicle. He was honest and answered several questions I had. I feel like I got a good deal without the hass It was great working with John on my new vehicle. He was honest and answered several questions I had. I feel like I got a good deal without the hassle of a typical car buying experience. He kept me up to date on the car's build process and let me know as soon as the car arrived at the dealership. The financing process with Greg was quick and painless and he was able to answer a few last minute questions I had before I took delivery of the vehicle. All around, it was a great experience and I look forward to coming to Cain again in the future. More

Crazy service experience 2008 535xi with 150,000 miles was running rough. Had other mechanics look at it and they could not fix it. It took a couple trips and lots of detectiv 2008 535xi with 150,000 miles was running rough. Had other mechanics look at it and they could not fix it. It took a couple trips and lots of detective work and they fixed the car. It's runs like new. I also had them do the suspension. Chris in service was easy to get in touch with, kept me updated, and (not sure if I should mention this) but worked with me on price. This is not the closest BMW dealership, but for service I will use them from now on. More

Worst experience, SHADIEST salesmen Drove over 4 hours to buy this vehicle to find out that "spotless, not one scratch, and brand new tires" really meant "scratches that we painted over, Drove over 4 hours to buy this vehicle to find out that "spotless, not one scratch, and brand new tires" really meant "scratches that we painted over, badly dented Bumper, small dings and dents all over body and half tread tires" . Not to mention the skid plates were missing and the underside of the body was tore up from the previous owner going off roading without skid plates. When paying only $5,000 less than I could pay for a brand new Jeep Rubicon for a 2012 that they were selling, I would expect much better quality of vehicle and much more knowledgable salesman. More

Excellent Buying Experience I cant say enough good things about the experience. From start to finish, treated like a valued customer. Unrushed but efficient, a very fair price fo I cant say enough good things about the experience. From start to finish, treated like a valued customer. Unrushed but efficient, a very fair price for my trade and great attention to detail throughout the process. I hate buying cars, but I loved buying at Cain with John Romell. Thank you! More

Really great car buying experience! Eric was awesome! We ordered the exact car I wanted and was able to follow its' build and delivery. Eric would respond to my husband's e-mails promp Eric was awesome! We ordered the exact car I wanted and was able to follow its' build and delivery. Eric would respond to my husband's e-mails promptly and even after hours. Eric was very thorough when training us on the I-drive. After having a bad experience at a dealership just north, it was a pleasure to treated with immediate respect and as someone they wanted to help rather than just someone with an open wallet. This is my 5th BMW and we will return to Cain to buy another in the future. More

Wonderful experience! I would absolutely come back! I found a used Jeep that I had wanted at this dealership. As with any car purchase, I dreaded car shopping because of the pressure. I could not have h I found a used Jeep that I had wanted at this dealership. As with any car purchase, I dreaded car shopping because of the pressure. I could not have had a better experience at Cain BMW, and with my salesman John Romell. First, the dealership was clean, quiet, and extremely low pressure. John was so attentive and spent a lot of time with me going over the vehicle and paperwork. He followed up with me several times to make sure I didn't need anything and that I had a good experience. Part of the sales agreement was that they would fix a cracked turn signal light on my Jeep and they kept their word. While it was being fixed, the waiting area was nice, clean, and a few employees checked on me while I was waiting to see if I needed anything. This was by far the best car buying experience I have ever had, and I would absolutely return to John and this dealership. No pressure at all. Kind, courteous salesmen, and a quick process. Thank you for making buying my Jeep an all around great time. I love it! More

Best at everything! From the moment you walk in, you get exactly what you'd expect from a BMW dealership! They had cookies & starbucks for the customers and a comfortable From the moment you walk in, you get exactly what you'd expect from a BMW dealership! They had cookies & starbucks for the customers and a comfortable waiting area while paperwork was being written up. (Which was good for my husband who was exhausted after working third shift!) I had been looking for weeks for an X3. I saw one online @ Cain one morning- contacted Charlie Schumann by email and he said I can come in right away and take a look at it! It's quite a drive for me, coming from Rocky River, but he was ready with the vehicle when I arrived and as soon as I drove it (after driving so many already) that it was the one I wanted. Charlie did not hesitate getting me set up with Greg Haines in financing, he used the financing option I wanted, and quickly so we could get my husband home to bed!! ;-) All of this sounds horribly routine, but in my experiences, there's hardly anything routine about shopping for cars. These guys made it a true pleasure to shop for a car. I'll go back for every car I buy from now on! Even if they are down in North Canton! It's worth the drive! More

Great Dealership! Excellent salesman JOHN ROMELL!!! I am from Chicago and I found the car I wanted at this dealership. John Romell was very friendly, and VERY honest! John took the time to answer all m I am from Chicago and I found the car I wanted at this dealership. John Romell was very friendly, and VERY honest! John took the time to answer all my questions even during after hours and his days off. I admit that I was a little nervous about buying a car out of state and unseen (in person) but John provided me all detailed information i needed/wanted and made sure there were no surprises. By far, this was the easiest car buying experience i've had! Flew to Ohio to pick up the car and the car exceeded my expectations!!! The car looked great in pictures, but it looked even better in person…It was a fun drive back home to chicago! I would definitely go back to this dealer... John is a very hardworking, very honest man! THANK YOU JOHN!!! hope to deal with you again someday.. More

Customer Service My experience with John Romell was the best I have ever had at any dealership. John conversed with me over the internet until we came up with a sales My experience with John Romell was the best I have ever had at any dealership. John conversed with me over the internet until we came up with a sales agreement for both parties. I then drove from PA to Ohio to purchase my new X3. Once I got there I was greeted with respect. John had the car I was interested in out front ready for me to test drive and had the person who would purchase mine also there to go over the car. He went over all the features of the vehicle and preset things up so I would not have to on my drive back to PA. I would drive again 2 hours to purchase a car from John. He was a pleasure to work with as was the rest of his staff. I would recommend John as an employee of the year. I work in the nuclear industry and we take customer service seriously and John definitely would be rated high on our criteria. Regard Deborah Broderick More

BMW Purchase We had a great experience at Cain BMW. Our salesman John Romell was outstanding! This is the 2nd BMW we have purchased here and we are considering ano We had a great experience at Cain BMW. Our salesman John Romell was outstanding! This is the 2nd BMW we have purchased here and we are considering another one in the Fall. I recommend Cain BMW to everyone. More