BMW of North Canton

Great Car Buying Experience I highly recommend Cain BMW in North Canton to car buyers in the Northeast Ohio area. Client rep Paul Sauvain and the staff at Cain made it extremely I highly recommend Cain BMW in North Canton to car buyers in the Northeast Ohio area. Client rep Paul Sauvain and the staff at Cain made it extremely easy to find and purchase our 2017 X1. We live closer to Cleveland, but Cain’s price and professionalism made the drive down I-77 to North Canton an easy decision. I wouldn’t take the time to write a review if I didn’t appreciate this car buying experience. I’m not sure why Cain’s price was appreciably less than the dealers in my area but it was. Perhaps Cain has a lower overhead than other dealers. But it wasn’t just the price. Trying to work with one BMW dealer near me was an irritating exercise. They wanted me to keep calling them for a “better” price. I thought that style of wheeling and dealing haggling had been confined to old jokes and bad 1970s movies. I didn’t expect that from a BMW dealership. This didn’t happen with Paul and Cain. I asked him for his best price – through email – and he gave it to me. No hassle. In fact, I conducted almost the entire process through email. It took some time because the car locator network had to find the car I was looking for. But the process was almost painless. With some effort, Paul found the car with the options I did want and gave me the two minor options I didn’t want at cost. Even with those, the car price came in far less than the other dealers. My one complaint is with BMW. Starting with the 2017 models, BMW has reduced the length and coverage of their maintenance plan included with the purchase. Therefore, the dealers are now trying to sell “packages” that include what used to be free. Cain’s business manager Greg Haines explained the plans without a hard sell and I might regret passing on some of that coverage but I was upset BMW no longer included much of that coverage. Perhaps the future car buyer will not miss what BMW used to include. Recommending a car dealership might be like recommending a car mechanic or a favorite restaurant. The food could change overnight if the chef leaves. But as far as my experience, I am glad to give Paul Sauvain and Cain a glowing review. They don’t pay lip service to internet car sales. They embrace them. If you are shopping for a BMW (I don’t know if their Toyota dealership operates with the same principles), do yourself a favor and give Cain a chance. I found them to be helpful, knowledgeable and honest. As I said, I had to be impressed to take time away from playing with all the technology gadgets on the X1 to write this. Oh, and the X1 drove to Lake Erie through the blustery winter wind like a dream. Thanks, folks. More

What a refreshing experience! I worked with Eric Meyer when I was looking to purchase my next car. I can tell you he exceeded my expectations from start to finish! I would recommen I worked with Eric Meyer when I was looking to purchase my next car. I can tell you he exceeded my expectations from start to finish! I would recommend anyone looking to purchase to give him a call! He will give you fair and honest feedback and will work to give you the very best deal possible. I couldn't be happier with my BMW 528i and I couldn't be happier with how painless the process was! More

Cain BMW experience My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right car My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right car for her and speaking with many dealers in the Pittsburgh area I came across a car that fit my needs at Cain BMW. I called them and spoke with a gentleman by the name of Eric Meyer. He was by far one of the best salesman I have ever had the pleasure of speaking with. After speaking with him and coming to an agreement by phone I drove to Canton the next day to purchase the car. Eric met me there on his day off, and also preparing for a wedding and honeymoon just a few days later. He then turned me over to another outstanding member of the Cain team by the name of Paul Sauvain. What a great and helpful person! They were prepared for me and made my buying experience one of the best I have ever had. The car was in perfect shape and extremely clean. The dealership was also a very comfortable and clean environment, and their inventory was fabulous! Not only did Paul have me in and out of there super fast but he managed to find me a much much better lending rate than originally quoted. To go to the extremes he did to make my experience the best is not something I personally am used to and did not experience at my local Pittsburgh dealerships. Being out of state naturally was a concern I had but they made it effortless! I received my Pennsylvania license plate and registration in the mail within one month of my purchase. I didn't even have to go the my local DMV. The treatment I received was first class and top notch! They were extremely courteous, kind and genuinely caring. Even Bob Weaver in the parts department went above the call of duty to accomodate my needs! What an amazing team they have at Cain BMW. If I ever buy another BMW I will definitely make the trip to Cain BMW again and again. Thank you to everyone at Cain BMW. More

Makes the dreaded car buying process so simple Paul Sauvain was such a pleasure to deal with. I have grown to loathe the car buying experience and all of the games that car dealerships play, the di Paul Sauvain was such a pleasure to deal with. I have grown to loathe the car buying experience and all of the games that car dealerships play, the dishonesty of many, and the high pressure to not let you leave without purchasing a car. I didn't experience any of that in dealing with Paul. The dealership was clean. I didn't feel pressured. Paul was helpful and honest in answering my questions. I didn't feel misled and unlike most other dealerships, he offered me a fair value on my trade right off the bat. Other dealerships have low-balled me and then eventually get up to the price that the car is worth. He will be my first stop for future purchases because he makes it simple. I do not have the time or the interest for lengthy car buying experiences. Thank you Paul! More

Purchased 2013 Mini Cooper Convertible By far my best experience with a car dealer at age 60! I've had many opportunities to deal with car dealers in the past with mixed results. This exper By far my best experience with a car dealer at age 60! I've had many opportunities to deal with car dealers in the past with mixed results. This experience with Paul Sauvain was excellent! We were looking for a convertible for my wife and Paul showed us a Mercedes and this Mini. My wife fell in love with the Mini and Paul was SUPER about the lesser sale, making us feel just as important as the people looking to spend much much more. Everything was handled smoothly and behind the scenes so that our buying experience was great. When we came to pick up the car, while we spoke to Greg in Financing, the plates were switched, the Mini was washed, fueled up and running out front when we walked out the door. Paul then spent a long time with my wife showing her how to operate things so she felt comfortable driving away...with a huge smile! Great job by all. I WILL be back! More

Returning customer I'm a returning customer for both sales and service, and have never been disappointed. The staff have all been professional in their knowledge, attitu I'm a returning customer for both sales and service, and have never been disappointed. The staff have all been professional in their knowledge, attitude/personality and appearance. The service area/garage is clean and I appreciate the team taking good care of my BMW. Thanks! Please note that I never give 5 ?? As I feel there is always room for improvement in everything we do. More

Finally, a dealership that took me seriously. My husband & I had been shopping for a car for quite some time, and had terrible experiences from Subaru to Lexus dealerships; no one seemed to think My husband & I had been shopping for a car for quite some time, and had terrible experiences from Subaru to Lexus dealerships; no one seemed to think we were serious enough buyers to give us the time of day, or would practice extremely high pressure sales tactics... Does that ever work?! So obnoxious. We periodically puruse Cain to look at their CPO inventory, with nominal experiences with the staff. The day I bought my car, Erik Worley came out to greet us, checking in with us occasionally and eventually coming out the the key to the car I was clearly eyeing, but had no intent to test drive. He was hands-off but readily available, treating us respectfully, calmly. No high pressure, no disregard because we don't look like the typical BMW owners, just relaxed conversation about the car of my dreams.... Which I now own and remain in love with. Without a doubt, next time we shop for a BMW, it will be through Cain, and it will be with Erik. Couldn't be happier with the experience! More

Great Staff! I have dealt with Cain for a number of year's now. I feel like we are family. Even with the employees I do not know, there is always a big smile and I have dealt with Cain for a number of year's now. I feel like we are family. Even with the employees I do not know, there is always a big smile and hello. Aside from the great service and wonderful staff, after a purchase, they do not stop: They continue to call to make sure that you are happy and your needs are taken care: I am very happy with people who are honest and who are trustworthy: They are indeed! More

Best BMW dealership around I have purchased two cars from John Romell in the past two years. He is easy to deal with and doesn't pressure you for a sale. He is friendly, knowled I have purchased two cars from John Romell in the past two years. He is easy to deal with and doesn't pressure you for a sale. He is friendly, knowledgeable, and fair. I actually live closer to two Pittsburgh area dealers and feel so comfortable dealing with John that I travel to see him. You won't regret buying from John Romell at Cain BMW! More

Trade and lease of BMW X3 John Riggers and Charlie Schumann were attentive without being aggressive. They were cooperative and truly interested in finding the right vehicle fo John Riggers and Charlie Schumann were attentive without being aggressive. They were cooperative and truly interested in finding the right vehicle for me. The overall buying experience was convenient and prompt. They reviewed the features of the vehicle thoroughly and followed up after the sale. More