BMW of North Canton

Distance Purchase of a CPO X3 I found a BMW that checked off the majority of the features I was looking for, but it was 4 hours south. I reached out to verify the availability and I found a BMW that checked off the majority of the features I was looking for, but it was 4 hours south. I reached out to verify the availability and John Romell was the first person to respond to me. John was sure fast to respond to any of my email questions and we talked on the phone to arrange for the sale and delivery. John was very helpful in making the process smooth and pain free. More

I love this dealership! They are so nice and professional. I have been dealing with John Romell for years and I bought two cars off of him. they are fair and honest and they They are so nice and professional. I have been dealing with John Romell for years and I bought two cars off of him. they are fair and honest and they have a great selection of cars. More

my BMW John Rommell was a superb salesperson. He was both patient and informative. He answered all my questions, clearly laid of the costs, and had my BMW re John Rommell was a superb salesperson. He was both patient and informative. He answered all my questions, clearly laid of the costs, and had my BMW ready on short notice. Thanks John! More

Great experience! Recently we purchase a used Lexus Is250 at Cain. John Romell was our Salesperson. From the start he was very professional yet made us feel comfortab Recently we purchase a used Lexus Is250 at Cain. John Romell was our Salesperson. From the start he was very professional yet made us feel comfortable, not pressured. The car was beautifully detailed and just what we were looking for. Thanks for a great experience! More

New Car Purchase I have purchased Cars from Cain since 1989, This latest purchase was for a special order of a BMW 430i coupe, The entire process was great from start I have purchased Cars from Cain since 1989, This latest purchase was for a special order of a BMW 430i coupe, The entire process was great from start to finish. They timed the purchase to come in prior to my lease being done within a few weeks, so it worked out perfect. As in my past purchase experiences, the entire sales staff was great to work with. Between my wife and I this is the 8th BMW that we have purchased from Cain. I would not think to work with another dealer. John and Charlie were great to work with, as is the service department. More

Fabulous Purchase Experience John and team couldn't have made buying experience any better or easier. My wife and I drove in from out of town. John had the car we were looking to John and team couldn't have made buying experience any better or easier. My wife and I drove in from out of town. John had the car we were looking to purchase cleaned and ready for inspection upon our arrival. The purchase process was very efficient which was great considering it was late in the evening, and we had a 3 hour drive home. Once the transaction was complete, John took the time to thoroughly walk us through all the features of the car even though it was well beyond closing time. He even took the time to follow up and make sure that we made it home safely. I'll definitely consider John and the Cain team when I'm in the market for another car. More

Purchase from out of state The experience I had with Cain was great. Purchasing my car from out of state couldn’t have been any easier. John and other staff were very responsive The experience I had with Cain was great. Purchasing my car from out of state couldn’t have been any easier. John and other staff were very responsive to all of my phone calls and emails, and they helped me coordinate my trip to Canton. When I flew into the Canton airport, John was there on time to pick me up and was very flexible when my travel was unfortunately delayed a few hours. Everything thereafter went smoothly, and John even called the next day to make sure I made it back home safely after my 7 hour drive. More

New Car(s) Purchase We originally went to Cain BMW it was due to service on an exhisting vehicle. While there we decided to just look around. We ended up working with Jes We originally went to Cain BMW it was due to service on an exhisting vehicle. While there we decided to just look around. We ended up working with Jessica to purchase a vehicle. Our experience was so great we ended up returning a few months later to trade in and purchase another vehicle working with Jessica. More

Falls short 2nd lease through Cain. Several mistakes by sales rep regarding missing options (Apple play, etc) Sales rep rudely stated with so many emails from m 2nd lease through Cain. Several mistakes by sales rep regarding missing options (Apple play, etc) Sales rep rudely stated with so many emails from me, it was easy to miss the option he had left out. (Gee, I'm sorry I'm the customer and if I need to send 100 emails requesting what I'd like then so be it), All paperwork dated 10-31-17 when pick up was not until 11-2-17, when asked , after the fact, they said it was to get incentives. (Not a problem if we would have been told UP FRONT this is why paperwork was dated earlier). Upon delivery the dealership "genuis" was going to contact us after he returned from vacation to coordinate an appointment for us......to date have not been contacted . Have informed and provided a copy to the service dept. and our sales rep SEVERAl times that they have the wrong insurance coverage listed for us. Have not received any calls or emails re: our new vehicle until a letter came recently asking us to rate the dealership. Had an incentive through USAA- sales rep rudely stated he believed that program had been discontinued, when in fact is was valid through Feb 2018. With previous 2015 X3 lease , our courtesy car smelled so awful from smoke and mens cologne, no one had checked the car prior to me receiving it. Still had previous drivers paperwork in it. More

Great experience We had a great experience with Cain and Jessica. It started with straight forward pricing. We decided to take the BMW experience a step further and We had a great experience with Cain and Jessica. It started with straight forward pricing. We decided to take the BMW experience a step further and signed up for the perfornce center delivery. Cain set thing up, and agreed to take us to CAK the day we needed to go to Spartanburg. Of course we had bad weather in OH, and our flight was cancelled. Jessica was able to get us to CLE, and we made it out safely and had a great experience. Cain and the team there were great to deal with. More