BMW of Newport

Nick was wonderful to deal with, patient and not pushy. Will most certainly buy from him/them again. Will most certainly buy from him/them again. More

Great service! Took me in on short notice and gave me shuttle service as well to accommodate my waiting. Took me in on short notice and gave me shuttle service as well to accommodate my waiting. More

Newport BMW has a knowledgeable service and parts department with a professionally trained staff that is ready to provide world. Class customer service department with a professionally trained staff that is ready to provide world. Class customer service More

I have never been disappointed bringing my vehicle to BMW of Newport for service, the employees are very helpful and the vehicle is done right the first time of Newport for service, the employees are very helpful and the vehicle is done right the first time More

The service shop at this BMW dealer, is one of the best I’ve ever seen. I’ve ever seen. More

I've been a customer for over ten years. My sales and service experience has always been outstanding. Service issues have always been addressed to my comete satisfaction. My sales and service experience has always been outstanding. Service issues have always been addressed to my comete satisfaction. More

Steve in the service department went above and beyond helping to resolve a problem with my vehicle.As always his professional demeanor was greatly appreciated. helping to resolve a problem with my vehicle.As always his professional demeanor was greatly appreciated. More

This is my third car from this dealership. Every transaction has been superb. Sales and service are second to none. Every transaction has been superb. Sales and service are second to none. More

Best dealership ever encountered! Service advisor and technicians are extremely competent and totally customer focused. Service advisor and technicians are extremely competent and totally customer focused. More

ZERO stars. BMW of Newport needs to get their $h#♧ together so another potential customer isn't screwed over like my husband and I were. We received an email con BMW of Newport needs to get their $h#♧ together so another potential customer isn't screwed over like my husband and I were. We received an email confirmation that a vehicle was available along with an informational packet on said vehicle. We then called to ask about the vehicle. We were told the staff member that emailed us had left for the day. Fine. We had a conversation with Nick about the vehicle and said goodbye. After some discussion, my husband and I called him back to make an offer. He said he had to check with a manager so he called us back 5 minutes later and negotiated a price with us after checking not once but twice with said manager, who accepted our offer. I asked for email confirmation but was told, "We don't play games, we will sell you the vehicle at the price we agreed on." So, we were asked to give a $1,000 deposit to hold the vehicle. We obliged and agreed we would be down to view and close the deal 48 hours later, so long as our final "walk around" went smoothly. We were told the vehicle would be cleaned and fueled up, ready to go. We received a photo confirmation of the deposit and agreed upon price. Fast forward to the next day and Nick calls my husband to say the vehicle was actually already sold and that our deposit was refunded. Of course we xxxx well get our deposit back, but the point is we are very disappointed that the vehicle we've been searching for was never going to be ours. People make mistakes but your a dealership. Check your system to be sure you know what you're talking about before you take a thousand dollars from someone and have them thinking they're about to get the vehicle they've been wanting. Needless to say we will never be customers of BMW Newport and we will share our story with friends and family so they can avoid such incompetence and possibly shady behavior. More