BMW of Newport

This is my third car from this dealership. Every transaction has been superb. Sales and service are second to none. Every transaction has been superb. Sales and service are second to none. More

Best dealership ever encountered! Service advisor and technicians are extremely competent and totally customer focused. Service advisor and technicians are extremely competent and totally customer focused. More

ZERO stars. BMW of Newport needs to get their $h#♧ together so another potential customer isn't screwed over like my husband and I were. We received an email con BMW of Newport needs to get their $h#♧ together so another potential customer isn't screwed over like my husband and I were. We received an email confirmation that a vehicle was available along with an informational packet on said vehicle. We then called to ask about the vehicle. We were told the staff member that emailed us had left for the day. Fine. We had a conversation with Nick about the vehicle and said goodbye. After some discussion, my husband and I called him back to make an offer. He said he had to check with a manager so he called us back 5 minutes later and negotiated a price with us after checking not once but twice with said manager, who accepted our offer. I asked for email confirmation but was told, "We don't play games, we will sell you the vehicle at the price we agreed on." So, we were asked to give a $1,000 deposit to hold the vehicle. We obliged and agreed we would be down to view and close the deal 48 hours later, so long as our final "walk around" went smoothly. We were told the vehicle would be cleaned and fueled up, ready to go. We received a photo confirmation of the deposit and agreed upon price. Fast forward to the next day and Nick calls my husband to say the vehicle was actually already sold and that our deposit was refunded. Of course we xxxx well get our deposit back, but the point is we are very disappointed that the vehicle we've been searching for was never going to be ours. People make mistakes but your a dealership. Check your system to be sure you know what you're talking about before you take a thousand dollars from someone and have them thinking they're about to get the vehicle they've been wanting. Needless to say we will never be customers of BMW Newport and we will share our story with friends and family so they can avoid such incompetence and possibly shady behavior. More

Very pleased with the service I had. Tires and alignment performed.car feels great . was also provided wit courtesy car which made thing easier for me .code was great to deal with Tires and alignment performed.car feels great . was also provided wit courtesy car which made thing easier for me .code was great to deal with More

Simon was my sales man and he was very helpful and professional.Simon helped me under the details of the car . Very insightful. professional.Simon helped me under the details of the car . Very insightful. More

Great service department. Very efficient, easy to work with and personable. I like the loaner car option too. Very efficient, easy to work with and personable. I like the loaner car option too. More

It was so easy to get my service done! My service coordinator went above and beyond to make sure everything was great. My service coordinator went above and beyond to make sure everything was great. More

Custom order, Financing rate lock when ordered, Meticulous attention to detail when delivered, A consultative approach rather than hard selling, Sales exec always took my calls - even during his da Meticulous attention to detail when delivered, A consultative approach rather than hard selling, Sales exec always took my calls - even during his days off. More

Friendly efficient delivery of loaner vehicles, excellent service, prompt delivery of my vehicle. Good job service, prompt delivery of my vehicle. Good job More

Robert Service Appointment Coordinator was able to schedule my oil and filter service the next day. schedule my oil and filter service the next day. More