BMW of Newport

I came to BMW of Newport based on a recommendation from a friend of mine who recently worked with Mark Tortolani on a 750 Series pruchase. I have to say that I was extremely happy with my experience with wor friend of mine who recently worked with Mark Tortolani on a 750 Series pruchase. I have to say that I was extremely happy with my experience with working with Mark, as my past experiences workign with new car salesmen have not been the most enjoyable experiences. Mark is extremely knowledgeable about the BMW line of vehicles and he was happy to take the time to review all the possible options I had when finalizing my purchase of a new 750x Li. I would recommend my friends and family to BMW of Newport and Mark Tortolani in a heartbeat. He was a joy to work with on such a large, important purchase for me and my family. Thank you Mark!! More

Good experience overall. Good car selection. Knowledgeable sales staff. Have not yet used the service department. Dealer called to check on my satisfaction and wants to take care of minor probl Knowledgeable sales staff. Have not yet used the service department. Dealer called to check on my satisfaction and wants to take care of minor problems before first service call. No complaints . More

Everyone was very friendly. Made appointment and though I arrived late they were waiting for me and had the car ready for my test drive. I am from Massachusetts so it was an out of state sale. They were a I arrived late they were waiting for me and had the car ready for my test drive. I am from Massachusetts so it was an out of state sale. They were able to get all the paper work set with my lender and my insurance co. with ease. The day I showed up to pick up the car they explained everything I needed to know about the vehicle. I had only had been given one key for the car I mentioned it to the salesman and he said Justin was working to get me the key. I have bought cars before and as soon as you paid and driven off the lot you are pretty much on your own. I thought I would have to call repeatedly to obtain the key. But within couple of days they called to see how I liked my new car and informed that they had the key and it would shipped to me via UPS. Great dealership to work with they had the car I wanted and did not have vehicles listed that did not exist like another BMW dealership here in Massachusetts. More

Mark T. was great to work with. The best part which was completely unexpected, I was able to drive my car off the lot that day. Nice Job Mark. I would definitely return to this dealership. Friendly staf completely unexpected, I was able to drive my car off the lot that day. Nice Job Mark. I would definitely return to this dealership. Friendly staff in every department. More

I had an outstanding experience purchasing my certified pre-owned BMW at BMW of Newport. Mike Richard was very professional and knowledgeable. He worked to explore all options and get me into the car that pre-owned BMW at BMW of Newport. Mike Richard was very professional and knowledgeable. He worked to explore all options and get me into the car that I wanted that fit my payment goals. I highly recommend going to Newport BMW first when looking for a BMW in the area. More

I went to two different BMW dealers before purchasing my car at BMW of Newport. I decided to buy it from Blake at BMW of Newport after talking to him on the phone. He was the most sincere, easy to talk to, car at BMW of Newport. I decided to buy it from Blake at BMW of Newport after talking to him on the phone. He was the most sincere, easy to talk to, and most willing to meet my needs. The personal service I received in both sales and finance dept was wonderful. I absolutely love my car. More

I recently purchased a uses vehicle for my son to commute I recently purchased a uses vehicle for my son to commute back and fourth to college. Mark Tortolani was the sales person I dealt with at BMW of I recently purchased a uses vehicle for my son to commute back and fourth to college. Mark Tortolani was the sales person I dealt with at BMW of Newport. I found him to be well informed about his product and very personable. I would absolutely return there and recommend them because of the fine treatment I received from Mr. Tortolani. More

Never having had a bad experience with BMW, I found myself in unfamiliar territory when I ran in to trouble with a financed X3. I was very uncomfortable in a new finance agreement because my vehicle wa myself in unfamiliar territory when I ran in to trouble with a financed X3. I was very uncomfortable in a new finance agreement because my vehicle was in constant need of repair. I was unsure how the salespeople would respond to my request to get out of the agreement, and I was prepared to hear that nothing could be done. To the contrary, Jim Tarbox listened to my story, read the service notes, and agreed that I should move on to a newer car. He turned a potentially bitter situation into a reasonable and fair transaction. I was able to turn in my X3 and replace it with a newer (325xi) which I adore. I am seriously thrilled with my younger, sportier automobile and more so with the painless process at BMW. Many thanks to Jim Tarbox and Bill Woodcock for taking care of me. More

Mark and Jay took very good care of me. They were extremely patient and made sure that i got the exact car that i had hoped to get. They were very friendly and very professional. I would absolutely extremely patient and made sure that i got the exact car that i had hoped to get. They were very friendly and very professional. I would absolutely recommend Newport BMW to anyone in the future. More

I had an excellent experience at BMW of Newport starting with the call back from Mark Tortolani after an e-mail inquiry about a used BMW. His enthusiasm for the BMW and his fun loving attitude toward life with the call back from Mark Tortolani after an e-mail inquiry about a used BMW. His enthusiasm for the BMW and his fun loving attitude toward life in general was contagious. Unlike other dealers with whom I have had interactions I felt he really understood where I was coming from. The styling, color of the exterior and interior and the detailing were up there as priorties for me. One previous dealer had described me as "special" and I started to wonder if my high standards were too much to expect from a used car. Mark quickly allayed all those concerns and showed me quite a few viable options. He explained that he gets bonuses for the NUMBER of cars he sells and not for the AMOUNT he makes on each car so he attempts to get the best deal for each customer. After buying my car yesterday he called me and texted me to be sure I was happy and seems genuinely invested in keeping me a happy BMW consumer. The entire experience was excellent and so different from what I experienced in Providence. Everyone involved in my purchase was very friendly and helpful including Jason Smigel, James Tarbox and Nick Beeckman. I am definitely recommending BMW of Newport to my friends and colleagues. Heidi Peterson, MD More