BMW of Newport

I have purchased 4 cars form BMW Newport. I have always had a fantastic experience and my latest experience was no differnet. The staff makes me feel like my business is important to them. They give you had a fantastic experience and my latest experience was no differnet. The staff makes me feel like my business is important to them. They give you their best deal first which takes all the anxiety out of buying a car. I would strongly recommend BMW Newport for anyone looking for a new or pre owned BMW. More

Jason and Mark were truly a pleasure to work with. I appreciated their no pressure style and product knowledge. I would not even consider buying from another dealership and would recommend BMW of Newpo appreciated their no pressure style and product knowledge. I would not even consider buying from another dealership and would recommend BMW of Newport to friends in the future. More

Great dealership. Just purchased my third car from this dealership. My salesperson was Mike Richard. Mike has been very helpful with all my questions about my new car. Bill Woodcock was very helpful explai dealership. My salesperson was Mike Richard. Mike has been very helpful with all my questions about my new car. Bill Woodcock was very helpful explaining all the finace options that were available. I am completely satisfied with my new car and the experience I had at this dealership. More

Okay, So, I decide to consider trading in my very clean 2007 Lexus RX400h and get a 2012 BMW X5 35d. I contacted the internet sales guy, Nick and I told him, "look, I don't want to waste anyone's time, es 2007 Lexus RX400h and get a 2012 BMW X5 35d. I contacted the internet sales guy, Nick and I told him, "look, I don't want to waste anyone's time, especially mine, here are the numbers I need to make this work. If I'm off base, please tell me and I'll just stay in my Lexus" He said, "Hi Danny, Our time is just as valuable as yours we wont waste it. I just need to confirm the value of your trade. Will you still be able to make it in tomorrow?" Now, I told him of a number I already had from a competitor and was specific about how the numbers needed to work for me to consider the deal. They had me drive 1 HOUR in Newport traffic only to come in $6,000 higher than my existing offer and then they say, "That is a great deal, you should go buy it from them" I say, "I already gave you the number I had and asked you not to waste my time!" They say, "Let me work on it tomorrow" Then they come back with, "Okay if your finance with BMW for 10 months, we can give you a $1500 loyalty bonus." They know I have my financing in place, and they still are $4,000 higher than my other number even after this "extra" discount! When I begin to express my disappointment and that the number they were offering for my trade felt insulting, he hung up on me! I was nothing but straight forward, honest, clear and concise about what I needed to do business with them and they pulled all the stereo typical car dealer BS. Oh, we need you to drive down here so we can see your car but, I'm sure we're on the same page" and "Oh, we're selling 2 of these every day" and, "Oh, we have another interested buyer in the car you like..." I already said price was more important than color! I've done the research and know that the diesels are not selling well. Which is why their getting some great discounts and these 2 are telling me they're selling 2 every day??!! I hate hearing BS, it makes me uncomfortable and not want to be anywhere near the person spewing it! If they were selling 2 of these every day, they wouldn't have 6 of them sitting their lot at the end of the model year AND they wouldn't even consider going bellow sticker! They treated me like I'm an idiot and, either, didn't believe me or didn't care about my time enough to be up front about the numbers I gave them. Thumbs down! This is the very treatment that give car dealers a bad name! More

Went to BMW of Newport after having purchased 4 BMWs previously from BMW of New London. BMW of Newport absolutely blew New London away in all categories. The sales folks consisting of Justin, Jay and previously from BMW of New London. BMW of Newport absolutely blew New London away in all categories. The sales folks consisting of Justin, Jay and Bill are the most friendliest car dealers I have ever dealt with in my years of purchasing cars. BMW of New London - well I'll say it they should be shamed to turn away a customer who purchased a total of 7 vehicles. New London only looks for the bottom line. The deal I received from BMW of Newport was top notch all the way. The 50 or so miles traveled for the purchase was worth the effort. If they were 200 miles away I would return to purchase another vehicle. BMW of Newport gets all my recommendations for purchase to my friends!!! Too bad they didn't sell trucks! More

I would recommend Mark Tortolani to anyone who is interested in a BMW. From the second I walked in, it was like having a family member walking with you. There was no pressure at all, which is usual interested in a BMW. From the second I walked in, it was like having a family member walking with you. There was no pressure at all, which is usually the biggest pain when searching for a new car. He was kind to both my wife and myself and extremely helpful in the decision making process. I don't really like going to car dealerships, but Mark made it a fun experience for me. I highly recommend Mark Tortolani to everyone. More

Overall, I had a very good experience at BMW of Newport. Justin Moniz was very helpful and friendly, but not too pushy. I was hoping to get a slightly better deal on the car that I ended up purchasing, but Justin Moniz was very helpful and friendly, but not too pushy. I was hoping to get a slightly better deal on the car that I ended up purchasing, but I would still go back. More

Mark and Rich worked well together to find a 328i convertible in the color scheme and with teh options that I wanted. They were easy to work with and this is the second lease I have done through BMW convertible in the color scheme and with teh options that I wanted. They were easy to work with and this is the second lease I have done through BMW of Newport. It certainly won't be my last. I highly recommend them. Very good pricing. No high pressure sales tactics. More

Nicholas helped me with the purchase of my 2009 750i via the internet. I've never purchased a car without seeing it before but he made the process very easy for me. I scheduled a 3rd party inspector and N the internet. I've never purchased a car without seeing it before but he made the process very easy for me. I scheduled a 3rd party inspector and Nicholas helped me with this process. He was also nice enough to take extra pictures and do the homework necessary to answer all my questions about options including sending me a printout from BMW which listed all the detail I was looking for. He helped me with Finance, shipping the car to Texas, and getting my license plates. I emailed him to ask about my tires 3 months after the sale and he still replied the same day and was willing to help. I would recommend Nicholas to anyone in Rhode Island or anyone wanting to buy a car over the internet. Even the receptionist as this dealership was always nice, timely, and profesional. This dealership and Nicholas were great to work with. Thanks again Nick and BMW of Rhode Island!, -Mike More

Outstanding customer service right from the start. Justin was very informative, detailed and attentive regarding what I was looking for. Justin and his boss Jay quickly located the car I wanted . it is very was very informative, detailed and attentive regarding what I was looking for. Justin and his boss Jay quickly located the car I wanted . it is very freshening to encounter genuine customer service these days!!! They delivered the car when promised and Bill was also very friendly, informative and funny while having to sign all the necessary paperwork. I definitely would recommend this dealership because of the outstanding customer service I received from these individuals. More