BMW of Newport

In the fall of 2012 my wife and I drove about 100 miles from Massachusetts to this R.I. dealership as they had in stock several hard to find colors of the 2013 X3. Then, we were simply color combo shopping from Massachusetts to this R.I. dealership as they had in stock several hard to find colors of the 2013 X3. Then, we were simply color combo shopping. We had the good fortune to be assisted by Blake Stangohr. We explained to him the purpose of our visit and that we would not be purchasing a car until the spring of 2013. That was fine with Blake and he proceeded to spend a considerable amount of time with us answering all our questions. He asked if he could follow up with us in the spring and we were fine with that. I told Blake I was a bit skeptical about buying a car in R.I. as I was a MA resident. He simply stated they have quite a few Massachusetts customers and why that would not be a problem on their end. In April 2013 we had a call from Blake. Quite frankly I had pretty much forgotten about that visit. He asked if we were still in the market for a new X3. We were. As we spoke further we learned from him that the new 2014 model year X3 would soon be available. Blake helped us better understand the pricing structure and options comparing the 2013 and 2014 model years. He consistently provided us with data NOT pressure. As our interactions proceeded we decided upon a 2014 X3 and that BMW of Newport was probably the right dealership for us. Next came price discussions. We had done our homework and I had received price quotes for a custom order 2014 X3 from a number of dealerships in Massachusetts and New Hampshire. I had a price point in mind and told that price to Blake. That price was accepted. We ordered the car on a Wednesday. Amazing, exactly 2 weeks later that custom ordered car was at the dealership. Sometimes timing is everything. Blake was able to substitute our order for a order they had already in queue. In summary, we found him to be very knowledgeable in the BMW line. He listened to what we wanted and worked hard to meet our needs in a no stress manner. He patiently spent all the time we needed going over all the options and features. We were pleasantly surprised with the entire transaction as I was afraid we'd be pestered to death after providing out name and telephone number to a car sales rep. Live and learn. More

Appreciate all the help and work from everyone at Newport BMW. Just swapped out my old BMW for a 2014 and from the very first email with Nick, was so impressed and how efficient, helpful and easy the whole BMW. Just swapped out my old BMW for a 2014 and from the very first email with Nick, was so impressed and how efficient, helpful and easy the whole process was. What Newport BMW accomplished in about 24 hours, my previous dealership had been "working on" with 3 different reps for over two weeks and has yet to call me back. I will be recommending them for sure. More

Outstanding experience in every way. Mark was extremely knowledgeable, professional, friendly and helpful in showing me cars, describing their features, the test drives, and especially in matching my targe knowledgeable, professional, friendly and helpful in showing me cars, describing their features, the test drives, and especially in matching my target price and the kind of vehicle and features I desired. I obtained a trade in price that satisfied me and simplified the transaction and with the financing Mark helped me select, resulted in my leaving with a car I am delighted with and well within my price range. Follow-up assistance in answering questions concerning some of the special features of the car has been outstanding and confirms that our association and their customer assistance and support does not end with the sale. I highly recommend Mark Tortolani and BMW of Newport for anyone looking for a new or previously-owned BMW. More

We were searching for a quality used BMW and came across an excellent offering at BMW of Newport. We had heard from other Newport BMW customers that they had a great experience at the dealership. Our experi an excellent offering at BMW of Newport. We had heard from other Newport BMW customers that they had a great experience at the dealership. Our experience with Blake (our sales advisor), the finance staff, and the service department were excellent. The vehicle we received was well prepared and offered at a very competitive price. They went the extra mile to make the sales process go smoothly, even offering to drive over 2 hours to deliver our vehicle to make things as convenient as possible for us. We definitely will return as customers of the dealership in the future. More

Great experience all around! Mark went above and beyond for me! Very professional place. I highly recommend to anyone!! Be sure to ask for Mark! for me! Very professional place. I highly recommend to anyone!! Be sure to ask for Mark! More

John and the service department could not have done a better job servicing my car. John was very professional over the phone, he handled all of my concerns and went above & beyond to help me out. A membe better job servicing my car. John was very professional over the phone, he handled all of my concerns and went above & beyond to help me out. A member of the team picked up my car at work, left me a loaner vehicle and returned my car to my work place as soon as it was ready. I really can't say enough about John and the whole service staff at BMW of Newport...5 stars! More

A+++++++++!!! Blake was an outstanding professional. A+++++++++!!! Blake was an outstanding professional. One of the best (and easiest) car buying experiences I've ever had with a dealership. Highly r A+++++++++!!! Blake was an outstanding professional. One of the best (and easiest) car buying experiences I've ever had with a dealership. Highly recommended to exceed your expectations. More

Mark and Bill at BMW of Newport are really genuine and helpful. I think I asked over a hundred questions and both of them did not get frustrated at all. They respected me while there and did not try to ov helpful. I think I asked over a hundred questions and both of them did not get frustrated at all. They respected me while there and did not try to oversell. Mark gave me a great price for the car I purchased over the phone. WHen I drove the dealer that was the price I got (I drove over 140 miles). I appreciated their help and the time they took to walk me through my options. Best car dealer experience I have ever had. I actually went to three other BMW dealers before I went to Newport. The rest really could not compare. I highly recommend this dealer. More

I would highly recommend this dealership to anyone who is looking to purchase a new or used vehicle, be it a BMW or any other vehicle available at BMW of Newport. It was such a pleasure working with Blake St looking to purchase a new or used vehicle, be it a BMW or any other vehicle available at BMW of Newport. It was such a pleasure working with Blake Stangohr, who spent a tremendous amount of time to be sure I got a car that would work with my budget and lifestyle. He was knowledgeable, informative, and always made himself available for any questions or concerns I might have had. Additionally, I have no doubt that for the duration of ownership of my BMW, Blake's dedication to outstanding customer service will continue and any questions, concerns, or necessary follow up will be promptly addressed. An overall exceptional experience! More

I found the dealership to be a laid back environment in a modest facility, which made me feel more comfortable compared to other luxury car dealerships I have visited. The employees were casual in their app modest facility, which made me feel more comfortable compared to other luxury car dealerships I have visited. The employees were casual in their approach and easy to converse with. I did not feel pressured at any time, which was refreshing and easier to make a decision. More