BMW of Newport

Great experience!! Purchased a 2015 BMW at Newport BMW. I was very reluctant to leave another dealer that I had extensive experience with in the past. I was impressed Purchased a 2015 BMW at Newport BMW. I was very reluctant to leave another dealer that I had extensive experience with in the past. I was impressed with the manner in which I was treated from start to finish. Justin Moniz was knowledgable, and well spoken. Very easy and professional experience from Justin in Sales, as well as Tom, Nick, Mike, all the way through financing with Nicole. Great job by all involved, More

Great experience I have bought several cars in my life and this was by far the best experience I had. Justin was both professional and knowledgeable. He was able to an I have bought several cars in my life and this was by far the best experience I had. Justin was both professional and knowledgeable. He was able to answer all of my questions. Justin was not "pushy" at all. He was there when I needed him but did not harass me with multiple phone calls. He was able to give us a fair market price for our X1 without making us feel like we were crazy for asking. We also had a great experience with Nick, the BMW Genius. He took his time and explained all the options in the car. Nick knows his stuff and is able to explain it to those who don't. Finally, we had a good experience with Nicole in financing. She worked with us to get the best rate and a payment we could afford. The entire team was very professional and friendly. I would definitely recommend this dealership. Thank you for a great experience. More

Impressed! This was my first vehicle purchase from BMW of Newport, and I'm glad to say that I was pleasantly surprised at how easy they made the car buying exper This was my first vehicle purchase from BMW of Newport, and I'm glad to say that I was pleasantly surprised at how easy they made the car buying experience to be. Mark Tortolani was always forthright and honest with me every stay of the way, all while being very patient as I evaluated different X5 configuration options, all the way down to the financing. He, as well as Rich Anger, really did a fantastic job of making everything simple to understand, in the end, when it came down to purchasing the perfect X5 that I had ordered. I couldn't be happier with the purchase, as well as all of the fine folks at BMW of Newport that made it possible. More

Lease 435 MSport What a fantastic experience from start to finish with BMW. Mark Tortolani was clear and responsive from the onset. Rich Anger handled the deal with What a fantastic experience from start to finish with BMW. Mark Tortolani was clear and responsive from the onset. Rich Anger handled the deal with no hiccups as he deliver a fair price without the unpleasantries of negotiating back and forth which is far too common. Justin Moniz did an excellent job of handling the pickup and gave me a thorough explanation of all the cars features and unique bell and whistles. I would highly recommend BMW and all the aforementioned individuals as this was by far the smoothest transaction I've experienced. More

A consistently delightful experience! I have purchased two vehicles from BMW of Newport, a 2013 X5 off the lot and a 2015 X5 that I factory ordered. Both experiences were unparalleled in t I have purchased two vehicles from BMW of Newport, a 2013 X5 off the lot and a 2015 X5 that I factory ordered. Both experiences were unparalleled in terms of customer service, efficiency, value for price, and overall experience. There are several BMW dealers much closer than the two hour drive to Newport, but the sales experience at BMW of Newport is that exceptional. Both Mark Tortolani and Rich Anger served our every need with professionalism and empathy, resulting in a great outcome with a great BMW that is exactly what fits us best. More

Excellent Customer Care We are very pleased with BMW of Newport. Justin Moniz our salesperson went above and beyond to help us with the purchase of our BMW 580i. Justin is We are very pleased with BMW of Newport. Justin Moniz our salesperson went above and beyond to help us with the purchase of our BMW 580i. Justin is very patient and never "pushy" with us. I would recommend this dealership to anyone. More

Excellent sales and service team. Lisa and I have purchased two vehicles from BMW of Newport and this is the first time we have worked with Mark Tortolani. We were undecided on colors Lisa and I have purchased two vehicles from BMW of Newport and this is the first time we have worked with Mark Tortolani. We were undecided on colors and options and we spent a considerable amount of time at the dealership making decisions. Mark Tortolani supported us the entire time and "Ultimately" got us into a stock vehicle which was the best decision in the end. Mark worked tirelessly and created a great experience for us. Thank you Mark. Our thanks to Rich Anger for his patience and support and our thanks to Nicole, who went the extra mile to secure us a better finance rate. This dealership is top notch for sales and service and that is why we return time and again. Thanks to everyone at BMW of Newport. More

Condecending and unprofessional grossly mismanged team I met with JAMES COSTAKOS who works in DELEARSHIP SALES . When the management team found out I was previously working with BMW in Warwick they refu I met with JAMES COSTAKOS who works in DELEARSHIP SALES . When the management team found out I was previously working with BMW in Warwick they refused to show me the car or allow me to drive it .The vehicle was a 2011 3 series convertible. I was asked if I wanted to sit in the car and put the seat belt on by Mr. Costakos. I was told I could not drive the vehicle because I was not buying it , he also stated he had another costumer who was interested in this car. I tried to explain, I simply needed to find another vehicle that has proper functioning seat belts. My current vehicle is 2013 BMW 328 Sedan I purchaced this car NEW from BMW of Newport this car has a seatbelt malfunction and the seat belt locks with out notice. BMW has agreed to trade the car in. BMW of Warwick has replaced the belt 3 times. Mr.Costakos stated he would not work with BMW of Warwick and would not sell a car wholesale to this dealership. I would like to state that at NO time was BMW of Newport asked to sell a vehicle wholesale , I needed to see where the seat belt was located on the seat and if it was a vehicle that would be a fit for me . I have 4 herniated disc in my neck and when the seat belt locks it causes a flare up in my medical condition this has been an ongoing issue with my current car ... The location of the seatbelt is behind the seat and when it is pulled it locks and doesn't release. I needed a vehicle that has the seat belt on the seat and the 3 series convertible is the only vehicle made by BMW that I have been able to locate with that design option. I would like to say that I have NEVER been treated so disrespectfully by a sales person in my life . I purchased my last two BMW 3 series New from this Newport dealership and never witness such profession misconduct by any other sales individual. More

Peter Hoplain All three employees, Justin, Peter, and Nick, were very helpful and very congenial teaching me more about my 2014 BMW i3 w/ Range Extender. I visited All three employees, Justin, Peter, and Nick, were very helpful and very congenial teaching me more about my 2014 BMW i3 w/ Range Extender. I visited BMW of Newport this afternoon to charge the power battery of my electric car. If these three BMW employees lived in New Haven, and if I wasn't retired, I'd hire them at my company! Great job guys! And, Thanks again! More