Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Newport
Middletown, RI
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 715 reviews
January 03, 2015
Excellent Customer Care We are very pleased with BMW of Newport. Justin Moniz our salesperson went above and beyond to help us with the purchase of our BMW 580i. Justin is We are very pleased with BMW of Newport. Justin Moniz our salesperson went above and beyond to help us with the purchase of our BMW 580i. Justin is very patient and never "pushy" with us. I would recommend this dealership to anyone. More
by content1
Employees Worked With
Nicholas Beeckman, Justin Moniz
December 30, 2014
Condecending and unprofessional grossly mismanged team I met with JAMES COSTAKOS who works in DELEARSHIP SALES . When the management team found out I was previously working with BMW in Warwick they refu I met with JAMES COSTAKOS who works in DELEARSHIP SALES . When the management team found out I was previously working with BMW in Warwick they refused to show me the car or allow me to drive it .The vehicle was a 2011 3 series convertible. I was asked if I wanted to sit in the car and put the seat belt on by Mr. Costakos. I was told I could not drive the vehicle because I was not buying it , he also stated he had another costumer who was interested in this car. I tried to explain, I simply needed to find another vehicle that has proper functioning seat belts. My current vehicle is 2013 BMW 328 Sedan I purchaced this car NEW from BMW of Newport this car has a seatbelt malfunction and the seat belt locks with out notice. BMW has agreed to trade the car in. BMW of Warwick has replaced the belt 3 times. Mr.Costakos stated he would not work with BMW of Warwick and would not sell a car wholesale to this dealership. I would like to state that at NO time was BMW of Newport asked to sell a vehicle wholesale , I needed to see where the seat belt was located on the seat and if it was a vehicle that would be a fit for me . I have 4 herniated disc in my neck and when the seat belt locks it causes a flare up in my medical condition this has been an ongoing issue with my current car ... The location of the seatbelt is behind the seat and when it is pulled it locks and doesn't release. I needed a vehicle that has the seat belt on the seat and the 3 series convertible is the only vehicle made by BMW that I have been able to locate with that design option. I would like to say that I have NEVER been treated so disrespectfully by a sales person in my life . I purchased my last two BMW 3 series New from this Newport dealership and never witness such profession misconduct by any other sales individual. More
by seatbelts that function
Employees Worked With
JAMES COSTAKOS , James Costakos
December 26, 2014
If you like your paint, don't get your car washed here I went into the dealer today to get a 2nd stage brake light malfunction error checked out. Turns out they think it was the brake force bulb so they re I went into the dealer today to get a 2nd stage brake light malfunction error checked out. Turns out they think it was the brake force bulb so they replaced it, if it comes back might need to replace the lamp assembly.. But that's the good part of the story. They did a free wash when they were done with the car. I went out to put my bag in the trunk, and i noticed tons of sideways scratches in the trunk, bumper lip, rear side panels, doors, hood. It was a pretty sunny day here in New England so you could see everything quite clearly. There were parts that were worse (denser scratching) than others, and you can tell they used a wash mitt that was dirty and they were not cleanly rinsing it. Just flopping it back into the same dirt/grime that was coming off the car. Really? Who trains these guys. I went back into the service manager, and he was on the phone. But asked if i had a problem with the car, and I said yah they scratched the xxxx out of the car.... Then he threw off an attitude, and said well i can't just drop everything. I never said too! Someone else overheard and grabbed the detailing manager and brought him over after a few minutes of waiting. Then the detailing manager comes over, and I let him know the details of what I was mad about. The car was still dirty and the entire car had a bad amount of scratching from a bad wash. We went out to the car and instantly you can tell the car was scratched up, you could see every line since the sun was out blaring on the black sapphire metallic paint. Best part is one side of the car, and wheels were like half-assed cleaned. I guess no light's in their shop I basically flipped out on him since this is unacceptable in a few words, while he tried to diffuse the situation. Ultimately, I really never want them to touch it again. But they have to fix the scratches as it is a complete mess and lazy workmanship. They are responsible for messing it up, and they have to fix it. He also insisted that they have someone properly wash the car before I leave. Although I was pretty hesitant on this, I let them take it and clean it up. Obviously knowing that I'm pissed and I'm actually going to look at the car! While I was waiting the detailing manager pulled the kid out that did the xxxxty job, and everyone else in the department to show them the poor job that they produced and to highlight the neglect. He sent the kid home that day, and told me he got a warning if he does it again he'll get fired.. I also scheduled an appointment in a week to have them really detail the car to remove the scratches. Hopefully that will be the end of my story. More
by lesogorp
Employees Worked With
Jerry Haas (Service Advisor) & Detailing Dept Manager
December 21, 2014
Peter Hoplain All three employees, Justin, Peter, and Nick, were very helpful and very congenial teaching me more about my 2014 BMW i3 w/ Range Extender. I visited All three employees, Justin, Peter, and Nick, were very helpful and very congenial teaching me more about my 2014 BMW i3 w/ Range Extender. I visited BMW of Newport this afternoon to charge the power battery of my electric car. If these three BMW employees lived in New Haven, and if I wasn't retired, I'd hire them at my company! Great job guys! And, Thanks again! More
by BMW-Owner-6times
Employees Worked With
Peter Hopelain , Nicholas Beeckman, Justin Moniz
December 18, 2014
First car This was my first new car and I had a very good experience! Mr. Moniz was the seller I dealt with at bmw of Newport and I'm glad. Justin wasn't 'pushy This was my first new car and I had a very good experience! Mr. Moniz was the seller I dealt with at bmw of Newport and I'm glad. Justin wasn't 'pushy' like most sellers are. He also could answer any questions I had and worked with me to make this an easy buying experience. I love my new car and my next car will be another bmw. The staff is very professional and the dealership is one of the best I've seen. I would highly suggest bmw of Newport to anyone looking for a new car. More
by evans3213
Employees Worked With
Justin Moniz
December 06, 2014
The Only Place to go in Rhode Island! This is the second time that I have worked with Mark Tortolani in purchasing/leasing a BMW. He is polite, easy to deal with and a very hard worker. This is the second time that I have worked with Mark Tortolani in purchasing/leasing a BMW. He is polite, easy to deal with and a very hard worker. He worked diligently with my husband in nailing down a deal we felt comfortable with. I appreciated his honesty and pleasant demeanor. I am also really fond of the service department. They take the car in right away and i never feel like I have been ripped off. They keep in contact while the car is being serviced and prioritize the needs of the automobile. Thank you to everyone at BMW Newport. I recommend it to everyone and will keep coming back! More
by Laurene Harrington
December 05, 2014
Mark Tortolani of BMW of Newport is Tops in His Field! Mark Tortolani is professional and knowledgeable and always puts his customer first! This is the second purchase we've made from Mark in the last 18 Mark Tortolani is professional and knowledgeable and always puts his customer first! This is the second purchase we've made from Mark in the last 18 months and I can not praise him enough. We would work with Mark again without hesitation and highly recommend him to anyone in the market for a new or pre-owned car or even if you are just starting the process and not sure which direction you want to go. Mark never uses pressure tactics and makes the entire process painless and positive. Thank you, Mark for another great experience. More
by frittye
December 05, 2014
Great sales experience I recently worked with Justin Moniz at BMW Newport and had an excellent experience. He went above and beyond to work with me and get me the informati I recently worked with Justin Moniz at BMW Newport and had an excellent experience. He went above and beyond to work with me and get me the information I was looking for, when I wanted it. Our first contact was over the phone (I called because I had some questions about a specific car's interior and options), and he out of respect for my time he offered to check the car and get back to me. What I didn't expect was that he actually took the car out to a clear section of the parking lot and did a quick video of the car, addressing all of the areas that I had asked about in his video. This is an example of exceeding the customer's expectations and creating a great experience. That effort not only saved me a trip to the dealership, but it showed respect for what I wanted and for the process being no-pressure, all service. Great work! More
by cbdoggett
Employees Worked With
Justin Moniz
November 04, 2014
Great experience at Bmw of Newport Mark Tortolani was a tremendous help with my interest in finding a bmw that suits me. He is honest, smart, and really lead me the right direction to Mark Tortolani was a tremendous help with my interest in finding a bmw that suits me. He is honest, smart, and really lead me the right direction to my purchase of my 3 series bmw . I am very satisfied with my purchase, and with the help from all of the employees at BMW of Newport ! More
by Krdbmw123
Employees Worked With
Nicholas Beeckman
November 03, 2014
Superier Servive and Buying Experience I've been a long time customer of BMW of Newport. My experience has been nothing less than outstanding for sales and service, and my recent purchase w I've been a long time customer of BMW of Newport. My experience has been nothing less than outstanding for sales and service, and my recent purchase was no exception. This is the second time I have worked with Mark to acquire a new vehicle. His knowledge of BMW's, professionalism, and attention to detail are beyond compare. He understood my needs and what I was looking for and made certain that I got the best deal. Also, he made sure the complete process ran smoothly and effortlessly. Because of the dealerships and Mark's commitment, I would recommend without hesitation that anyone looking to get a BMW that they go to the BEST BMW dealership in RI and work with Mark. More
by draymond.14
