BMW of Newport

Extremly knowledgeable about all things BMW NO pressure....Justin is the expert on all things BMW, no high pressure and he took his time with me. I live closer to the Inskip dealership and woul NO pressure....Justin is the expert on all things BMW, no high pressure and he took his time with me. I live closer to the Inskip dealership and would have gone there, however living so close and stopping in there numerous times, I was NEVER approached by a sales rep. Even though most of the time i was just looking. My first time at BMW of Newport I was just looking as well. But Justin approached me and was very low key and pointed out a lot of BMW info to me. So, when I was finally ready to Lease, I went to see Justin....The best sales rep around !! More

STAY AWAY HORRIBLE SERVICE DEPARTMENT!!! THIS IS THE MOST UNPROFESSIONAL PLACE TO SERVICE YOU VEHICLE. THEY MAKE AN APPOINTMENT FOR YOU AND THEN TAKE 2 TO 3 DAYS TO EVEN LOOK AT IT AFTER YOUR THIS IS THE MOST UNPROFESSIONAL PLACE TO SERVICE YOU VEHICLE. THEY MAKE AN APPOINTMENT FOR YOU AND THEN TAKE 2 TO 3 DAYS TO EVEN LOOK AT IT AFTER YOUR APPOINTMENT. THEY MAKE EXCUSES FOR EVERYTHING, THEY NEVERY RETURN CALLS OR EMAILS. WHAT THE VEHICLE GOES IN FOR SERVICE FOR SOMETHING ELSE ALWAYS COMES OUT BROKEN. ITS LIKE THEY HAVE 18 YEAR OLD HIGH SCHOOL DROP OUTS THAT WORK THERE. THEY GIVE YOU YOUR VEHICLE BACK DAMAGED AND THEN TRY TO SAY IT COME INTO SERVICE LIKE THAT, WHEN I HAD PROOF IT DID NOT. TOOK FOREVER FOR THEM TO FIX WHAT THEY DAMAGED AND IT CAME OUT LIKE CRAP. I WOULD NEVER SERVICE MY VEHICLE HERE AND WOULD ADVISE ANY NEW OR EXISTING CUSTOMER TO WATCH OUT. THE SERVICE MANAGER JOHN IS SO LAZY AND NEVER GETS ANYTHING DONE AND LIES TO ALL THE CUSTOMERS. STAY FAR AWAY FROM THIS DEALERSHIP NOTHING BUT ISSUES, VEHICLE NEVER BEING LOOKED AT AND YOU GETTING YOUR CAR BACK DAMAGED More

Fantastic Experience I just recently purchased a 2016 X3. It was my 2nd car with BMW. I had such a great experience first time around and got great advice, so it was a n I just recently purchased a 2016 X3. It was my 2nd car with BMW. I had such a great experience first time around and got great advice, so it was a no-brainer that I would return to the same dealership with the same sales associate, Mark Tortolani, and get another BMW. Mark remembered everything I liked from my first purchase, stayed in touch with me after the purchase, so when it came time to get a new car, it was such an easy, convenient, and no stress experience. I have recommended family and friends who don't even live in the area to come to this dealership. More

Great service I returned to Newport for another BMW because of the fantastic service provided on all levels. They care for my BMW like it was third own. Courtesy I returned to Newport for another BMW because of the fantastic service provided on all levels. They care for my BMW like it was third own. Courtesy pick up and delivery when serviced is key because of my busy schedule. They went out and found the car I wanted and made the terms reasonable. Will be buying my next car there. More

Buying a car can be pretty intimidating. But these guys made it easy :-). As I told Jonathan, I did not look forward to the car buying experience. I never wanted to replace my pre-loved 2003 But these guys made it easy :-). As I told Jonathan, I did not look forward to the car buying experience. I never wanted to replace my pre-loved 2003 BMW but a pothole made that necessary. Bruce, Jonathan and Michael were great to deal with and I would definitely recommend them to my friends. Take your time with the financing information. There is a lot to go through and it's easy to sign too quickly. More

Amazing Customer Service and Experience Wow! I am amazed by the service I experience at BMW of Newport. Jon Lehane and his team gave me a phenomenal experience and presented an even greater Wow! I am amazed by the service I experience at BMW of Newport. Jon Lehane and his team gave me a phenomenal experience and presented an even greater vehicle. This has truly been a dream come true! BMW of Newport goes above and beyond for their customers. I am recommending all of my friends here! More

Excellent Experience Drove my 2016 X5 home today and it was the culmination of an easy and comfortable experience especially going thhrough the sales process with Justin, Drove my 2016 X5 home today and it was the culmination of an easy and comfortable experience especially going thhrough the sales process with Justin, the paperwork process with Bruce and the informative training session on the new X5 with the resident Genius, Nick. Justin was especially helpfu from our first phone conversationl and is to be commended for his friendliness, patience, professionalism and product knowledge. This is my second BMW purchase from BMW of Newport. My previous purchase and service experiences were key factors in my decision to return. More

Excellent service...and more importantly, follow through. Fantastic service across the board from sales (Justin), finance (Nicole), and service (Paul). From initial visit through driving away, the experience Fantastic service across the board from sales (Justin), finance (Nicole), and service (Paul). From initial visit through driving away, the experience was fantastic; including the follow up activities that were promised and delivered. More

Many thanks to Jon Buying a new car from BMW of Newport was a delightful experience because our salesperson Jon Lehane was so friendly, knowledgable, flexible, and effic Buying a new car from BMW of Newport was a delightful experience because our salesperson Jon Lehane was so friendly, knowledgable, flexible, and efficient. We visited the dealership, test drove two cars, spoke with a technician, negotiated price, and drove away with our new car in a matter of days. Jon was always at the end of the telephone to answer questions and made time for us whenever we wanted to speak in person. I feel confident we are in just as good hands going forward now that we have graduated from customers to owners. More

Great dealership to do business with These guys (and gals) go above and beyond to ensure a pleasurable experience. I just bought my second car from Mark Tortolani because of his expertis These guys (and gals) go above and beyond to ensure a pleasurable experience. I just bought my second car from Mark Tortolani because of his expertise and willingness to do what it takes to make a fair deal. Thanks again Mark! The service department deserves mention as well-- my service coordinator Jeff and tech Drew are another reason I am a repeat customer at BMW of Newport. More