BMW of Newport

Unlike any other dealership Being a younger couple, my boyfriend and I have had poor experiences with several other dealerships locally, finding ourselves ignored, pre-judged, an Being a younger couple, my boyfriend and I have had poor experiences with several other dealerships locally, finding ourselves ignored, pre-judged, and prejudiced. Fearing the same treatment, we opted to visit BMW of Newport when it was closed, so we could browse in peace. As fate would have it, we ran into Mark there in a chance encounter. The immediate service he offered us was a breath of fresh air. He was beyond accommodating in all manners and made our whole transaction seamless. We couldn't be happier. He truly went above and beyond any expectation we could have. We had the pleasure of dealing with his colleague Bruce as well who is as equally welcoming and friendly. We highly recommend this dealership. More

Straightforward, informative, went extra mile From my initial call in where I was connected with Mark Tortolani, I received clear information and liked what I heard, so visited the dealership and From my initial call in where I was connected with Mark Tortolani, I received clear information and liked what I heard, so visited the dealership and had a good experience there. I bought a previously owned BMW and it was delivered as I had asked. There was some logistics required when I picked up the car and Mark personally went out of his way to make it work to my convenience--I appreciated that. Several others (Nick, Michael, Nicole) also helped put it all together for me. More

Positive Car buying Experience! I worked with Mark Tortolani for the second time and everything went smoothly again. No nonsense...I got the car I wanted at the price I wanted to pa I worked with Mark Tortolani for the second time and everything went smoothly again. No nonsense...I got the car I wanted at the price I wanted to pay. The car was delivered on time and perfectly. More

Mark Tortolani Puts the Customer First! My wife and I purchased a BMW Sedan from Marl Tortolani at BMW of Newport last week. We had found a potential car beforehand online and visited Mar My wife and I purchased a BMW Sedan from Marl Tortolani at BMW of Newport last week. We had found a potential car beforehand online and visited Mark at BMW to check it out in person. We had never met or worked with Mark prior to this encounter. Throughout the process of examining, test driving, and negotiating our actual purchase of the car, Mark was extremely informative, helpful, and patient with our many questions. He worked VERY hard for us in trying to get us exactly what we wanted and truly tried every possible avenue to address OUR requirements. Mark truly "put the customer first" throughout our very pleasant experience. By the time we returned to the dealership to pick up our now-purchased car at a later date, it was no surprise to us to see that Mark had dropped by the dealership, even on his day off, and made sure we were sent off properly and happy. He has our very strong recommendation. Thanks, Mark! Also wonderful experience getting a car orientation lesson from Nick Beeckman. During our time actually picking up the car to take it home, Nick covered the workings of the car literally from bumper to bumper (right down to programming my wife's phone to work in the car and even the garage door opener!). He answered every question we had in a remarkably patient and informative manner. Best orientation I have ever had! More

Great communication!! I have dealt with many different dealers and dealerships over the course of my driving history. Mark Tortolani and BMW of Newport were absolutely fan I have dealt with many different dealers and dealerships over the course of my driving history. Mark Tortolani and BMW of Newport were absolutely fantastic. Mark went above and beyond to help get me into the vehicle that I wanted and at a comfortable place for me. I have never dealt with a sales person that worked so hard to help me find the vehicle that I loved. From the test drive to signing the paperwork it was a good experience. Mark was so responsive and worked tirelessly to provide me with all the information and options that were available to me. He has continued to answer my questions with the same speed even after I brought the car home! More

Deceitful This dealership was deceitful from day one. Recently traded my BMW for a Mercedes due to not wanting to deal with this dealership ever again. Horrib This dealership was deceitful from day one. Recently traded my BMW for a Mercedes due to not wanting to deal with this dealership ever again. Horrible experience. More

Best car buying experience yet! Seeing Mark at BMW of Newport was the best thing that could have happened to me. He's not your typical salesman with all the pitches and games. Gets Seeing Mark at BMW of Newport was the best thing that could have happened to me. He's not your typical salesman with all the pitches and games. Gets straight to the point with numbers and has you out of there quickly. I recommend speaking to Mark if your thinking of buying a BMW he'll be honest with you and you know exactly where you stand. Great experience! More

1st class and no pressure experience! Had a great experience at BMW of Newport. From the quick internet based response from Bruce to Mark going above and beyond during my buying experien Had a great experience at BMW of Newport. From the quick internet based response from Bruce to Mark going above and beyond during my buying experience to Rich working hard to close the deal I had a great experience for my first BMW purchase. A real first class dealership with regular guys making you feel comfortable during the whole process. Wasn't planning on walking away with an awesome 428 xi convertible last Saturday but from the moment I saw it I was knew this car was going to be mind. Had a good experience with my Infinity G37s convertible but this dealership had a different feel from the Infinity dealership I was dealing with. Mark was awesome during the whole process . Nikole was also very helpful from the paperwork side of things and very informative. More

FANTASTIC DEALERSHIP & PRODUCT I bought a brand new 2015 BMW 228i x-drive coupe. I emailed the dealership on a Thursday night and set up an appointment for 9 a.m. on Saturday. Bru I bought a brand new 2015 BMW 228i x-drive coupe. I emailed the dealership on a Thursday night and set up an appointment for 9 a.m. on Saturday. Bruce Grabert greeted us courteously, spoke a little about the brand (I had never driven one before). He then introduced us to our salesman, James Costakos, who knows everything there is to know about these vehicles and was just beyond pleasant to work with. We spoke to Tom Vincent, who also was great to speak with. After I test drove the vehicle, I knew I was going to buy it. These cars are really that nice. I'm still stunned that a 4 cylinder can perform like a 6. So, then we negotiated a price for the car and our trade with James and Michael Richard, with none of that in and out silliness of "Let me go talk to my manager." We all sat in the office and spoke. The deal was transparent. I had determined before I went to the dealership what the number was that I could afford and that goal was reached. Then we finished up the paperwork with Nicole, who was just as nice as everyone else. I left with my beautiful new car that day and couldn't be happier with the vehicle and the way I was treated at this dealership. I can't say enough about the staff, the dealership, and the car itself. The whole transaction exceeded my expectations. If you want a new car, go here first... More

An Outstanding Car Buying Experience We just purchased a 2015 BMW X5 (our 3rd BMW owned, 2nd X5) from Mark Tortolani at BMW Newport and the entire car buying experience was phenomenal. Ma We just purchased a 2015 BMW X5 (our 3rd BMW owned, 2nd X5) from Mark Tortolani at BMW Newport and the entire car buying experience was phenomenal. Mark was exceptional to work with from the moment we walked through the doors. He presented us with honest, knowledgeable professionalism that immediately put our minds at ease. He and Tom Vincent worked very hard to find us the right X5 at the right price, and made the entire process fun and very stress free. We got a great offer that put us into a great X5 and we are 100% satisfied with our new BMW!! If you are looking to purchase a BMW, without a doubt stop by and visit Mark and the team at Newport BMW. You can absolutely rest assured they will take care of you and put into your perfect vehicle. More