BMW of Newport

Extremely helpful and willing to please my specific needs This was the first time that I dealt with this particular BMW dealership. I found the entire experience very enjoyable and the low stress since everyo This was the first time that I dealt with this particular BMW dealership. I found the entire experience very enjoyable and the low stress since everyone I dealt with made the process easy. I found that my particular salesperson was an excellent listener as to what I was looking for in a vehicle and was able to show me a model that I did not initially consider. Blake really went out of his way to research various options to locate a vehicle closest to what I specified and spent a great deal of time with me. Despite my hectic schedule, he easily accommodated my phone calls in the evening. I am very appreciative and felt valued as a customer. I definitely would refer someone to this dealership and specifically to Blake Stangohr. More

Easy joyful experience This is my second lease with BMW Newport and with dealing with Justin Moniz. My experience with Justin was wonderful the first time so I was very hap This is my second lease with BMW Newport and with dealing with Justin Moniz. My experience with Justin was wonderful the first time so I was very happy to deal with him again! No pressure just facts. He took his time explaining how everything in the vehicle worked and was extremely knowledgable. Nikole in finance was also very professional and very friendly and patient. When I returned one week later to pick up paperwork I had the additional pleasure of having Nick explain some of the different features of the car. He was so calm and knowledgable. What a team! Love my new BMW! More

Very knowledgeable Justin was great to work with. He went into great detail with what he knew about the car and when asked a question he did not hesitate to answer. He w Justin was great to work with. He went into great detail with what he knew about the car and when asked a question he did not hesitate to answer. He was fun to work with and made sure the expirence went as smooth as possible. He made buying a car easy. The employees at the dealership were great too. The lady at the desk was very friendly when you walked in and when you called in. She was great! More

Fabulous experience It was an absolute pleasure working with John Lehane. He was knowledgable and friendly, and did not use high-pressure sales tactics. As a woman, I h It was an absolute pleasure working with John Lehane. He was knowledgable and friendly, and did not use high-pressure sales tactics. As a woman, I have had several negative experiences with salesmen who are condescending and do not listen. John is neither of these, and it seems like BMW of Newport would not tolerate any of their salespeople behaving that way. I highly recommend John to anyone looking to purchase a BMW--he has just the right combination of enthusiasm and expertise. More

Extremly knowledgeable about all things BMW NO pressure....Justin is the expert on all things BMW, no high pressure and he took his time with me. I live closer to the Inskip dealership and woul NO pressure....Justin is the expert on all things BMW, no high pressure and he took his time with me. I live closer to the Inskip dealership and would have gone there, however living so close and stopping in there numerous times, I was NEVER approached by a sales rep. Even though most of the time i was just looking. My first time at BMW of Newport I was just looking as well. But Justin approached me and was very low key and pointed out a lot of BMW info to me. So, when I was finally ready to Lease, I went to see Justin....The best sales rep around !! More

STAY AWAY HORRIBLE SERVICE DEPARTMENT!!! THIS IS THE MOST UNPROFESSIONAL PLACE TO SERVICE YOU VEHICLE. THEY MAKE AN APPOINTMENT FOR YOU AND THEN TAKE 2 TO 3 DAYS TO EVEN LOOK AT IT AFTER YOUR THIS IS THE MOST UNPROFESSIONAL PLACE TO SERVICE YOU VEHICLE. THEY MAKE AN APPOINTMENT FOR YOU AND THEN TAKE 2 TO 3 DAYS TO EVEN LOOK AT IT AFTER YOUR APPOINTMENT. THEY MAKE EXCUSES FOR EVERYTHING, THEY NEVERY RETURN CALLS OR EMAILS. WHAT THE VEHICLE GOES IN FOR SERVICE FOR SOMETHING ELSE ALWAYS COMES OUT BROKEN. ITS LIKE THEY HAVE 18 YEAR OLD HIGH SCHOOL DROP OUTS THAT WORK THERE. THEY GIVE YOU YOUR VEHICLE BACK DAMAGED AND THEN TRY TO SAY IT COME INTO SERVICE LIKE THAT, WHEN I HAD PROOF IT DID NOT. TOOK FOREVER FOR THEM TO FIX WHAT THEY DAMAGED AND IT CAME OUT LIKE CRAP. I WOULD NEVER SERVICE MY VEHICLE HERE AND WOULD ADVISE ANY NEW OR EXISTING CUSTOMER TO WATCH OUT. THE SERVICE MANAGER JOHN IS SO LAZY AND NEVER GETS ANYTHING DONE AND LIES TO ALL THE CUSTOMERS. STAY FAR AWAY FROM THIS DEALERSHIP NOTHING BUT ISSUES, VEHICLE NEVER BEING LOOKED AT AND YOU GETTING YOUR CAR BACK DAMAGED More

Fantastic Experience I just recently purchased a 2016 X3. It was my 2nd car with BMW. I had such a great experience first time around and got great advice, so it was a n I just recently purchased a 2016 X3. It was my 2nd car with BMW. I had such a great experience first time around and got great advice, so it was a no-brainer that I would return to the same dealership with the same sales associate, Mark Tortolani, and get another BMW. Mark remembered everything I liked from my first purchase, stayed in touch with me after the purchase, so when it came time to get a new car, it was such an easy, convenient, and no stress experience. I have recommended family and friends who don't even live in the area to come to this dealership. More

Great service I returned to Newport for another BMW because of the fantastic service provided on all levels. They care for my BMW like it was third own. Courtesy I returned to Newport for another BMW because of the fantastic service provided on all levels. They care for my BMW like it was third own. Courtesy pick up and delivery when serviced is key because of my busy schedule. They went out and found the car I wanted and made the terms reasonable. Will be buying my next car there. More

Buying a car can be pretty intimidating. But these guys made it easy :-). As I told Jonathan, I did not look forward to the car buying experience. I never wanted to replace my pre-loved 2003 But these guys made it easy :-). As I told Jonathan, I did not look forward to the car buying experience. I never wanted to replace my pre-loved 2003 BMW but a pothole made that necessary. Bruce, Jonathan and Michael were great to deal with and I would definitely recommend them to my friends. Take your time with the financing information. There is a lot to go through and it's easy to sign too quickly. More

Amazing Customer Service and Experience Wow! I am amazed by the service I experience at BMW of Newport. Jon Lehane and his team gave me a phenomenal experience and presented an even greater Wow! I am amazed by the service I experience at BMW of Newport. Jon Lehane and his team gave me a phenomenal experience and presented an even greater vehicle. This has truly been a dream come true! BMW of Newport goes above and beyond for their customers. I am recommending all of my friends here! More