BMW of Newport

A terrific experience from start to finish ! Justin made the purchase of my 4th BMW a real pleasure. We exchanged several emails and phone calls before I actually met him. When I arrived, the v Justin made the purchase of my 4th BMW a real pleasure. We exchanged several emails and phone calls before I actually met him. When I arrived, the vehicle we had spoke about was out front and ready for my consideration. Justin was super patient explaining the differences between the two vehicles I was considering. When my decision was made, the negotiation was low key with no pressure. Nikole in the finance department, was a delight and very helpful with optional features for the vehicle. I picked up my new car the day before Thanksgiving and Justin has followed up several times. Exceptional customer service. More

My recent purchase Your Client Advisor Justin Moniz recently sold me a new BMW and my experience with the process was very satisfylng.Justin was very effective in his in Your Client Advisor Justin Moniz recently sold me a new BMW and my experience with the process was very satisfylng.Justin was very effective in his initial approach,product knowledge,and ability to satisfy my specific requirements. He also followed up on all outstanding items to my satisfaction. As a result I continue to be very comfortable with your organization. Colin MacGillivray More

Best dealership to work with Justin was our sales associate and he was great! He made sure everything we needed was completely taken care of and made the process of picking up the Justin was our sales associate and he was great! He made sure everything we needed was completely taken care of and made the process of picking up the car a breeze. They are currently going through construction and you would never be able to tell with their professionalism and assistance. Highly recommend and ask for Justin. More

Top Notch Justin Moniz was knowledgeable and patient in building the exact car that I wanted. I was then pleasantly surprised at how quickly I received it. In Justin Moniz was knowledgeable and patient in building the exact car that I wanted. I was then pleasantly surprised at how quickly I received it. In addition to being knowledgeable and patient, Justin was also conscientious, trusting, and very professional. Never had such a smooth sailing car buying experience. More

Wonderful Service!! Dealing with BMW Newport was a pleasure. We showed up close to closing time to inquire about a test drive and we were fortunate Jon Lehane greeted us Dealing with BMW Newport was a pleasure. We showed up close to closing time to inquire about a test drive and we were fortunate Jon Lehane greeted us and assisted us from the test drive though the purchase, and beyond!! We had a few questions about the workings of our BMW once we got it home, and Jon seemed happy to help us with anything he could. Top notch, no pressure, car buying experience thanks to Jon Lehane!! More

Superior My experiences at BMW Newport just keep getting better. Blake Stangohr was wonderful to deal with from beginning to end. He is extremely knowledgeable My experiences at BMW Newport just keep getting better. Blake Stangohr was wonderful to deal with from beginning to end. He is extremely knowledgeable about all the models I test drove and was patient with me during my decision making. There are plenty of auto dealers closer to me but I prefer doing business at BMW Newport because of their team. Rich Anger runs a great dealership. Loving my new 5 series!!! Thank you!! Mindy Caito More

Top notch client service and technical knowledge This is the third BMW from Justin. Incredible service and attention to detail. Authentic and great guy who clearly wants to best fit for his clients. This is the third BMW from Justin. Incredible service and attention to detail. Authentic and great guy who clearly wants to best fit for his clients. Nicholas was awesome too. Super knowledge about the car. Patient and informative. More

Great Experience Both Jonathan Lehane and Michael Richard were very professional and we purchased our vehicle that same day we went to BMW of Newport. They gave us all Both Jonathan Lehane and Michael Richard were very professional and we purchased our vehicle that same day we went to BMW of Newport. They gave us all the information that we needed and very happy with the service. Definitely a great dealership to work with. More

Personalized Professionalism Worked primarily with Mark Tortolani. Third car I've bought from him. I will buy all my cars in future from Mark. Top notch dealership that always Worked primarily with Mark Tortolani. Third car I've bought from him. I will buy all my cars in future from Mark. Top notch dealership that always exceeds expectations. More

Flawless Purchase of a New 3-series I recently purchased my second BMW 3-series. I reached out to BMW of Newport by telephone and was initially connected with Justin Moniz. I explained I recently purchased my second BMW 3-series. I reached out to BMW of Newport by telephone and was initially connected with Justin Moniz. I explained that I was interested in custom ordering a new 3-series and had already picked out all of the specifications. After sending Justin an email with a list of the options I was interested in, Justin promptly called me back to let me know what he could sell me the car for. I had mentioned that I was not interested in the typical back and forth on pricing and requested their best price upfront. Justin came back with a very fair offer. I ended the call with a plan to meet him at the dealership to finalize the deal. Our first meeting was a very positive experience. We very quickly came to terms on a fair trade-in value for my old 3-series, and within less than an hour, I had left the dealership and the deal was done. No haggling. No deception. No bait and switch. Just a simple, straightforward sales process. I’ve purchased or helped friends and family purchase many cars in the past, and this was by far the best sales process I have ever been involved in. One of the toughest aspects of ordering a car is what came next – the wait! At our initial meeting, Justin estimated delivery within 6-8 weeks, which I thought was kind of aggressive. Dealers typically pad the wait times in order to look better when the car comes in early. Within a half hour after leaving, Justin called to confirm the order had been placed and was slated for production. This was awesome… no time wasted. I took delivery of the car 51 days (about 7 weeks) after the order was placed which was precisely within the estimated timeframe. During the wait, Justin patiently responded to my email requests for updates in production and delivery status. As anticipated, delivery was as flawless as the rest of the process. I spent no more than 20 minutes signing paperwork and finalizing payment. Following the paperwork, Justin’s colleague Nick Beeckman (the BMW Genius) provided me with an in-depth tour of every feature of my new car. Since my last 3-series was 9 years old, it was great to get a detailed tutorial of all the new features. We spent about an hour and a half going over everything. Even though Justin didn’t need to be around for any of the delivery process, he checked in with me at every step of the way to ensure everything was just right. I would highly recommend BMW of Newport and Justin Moniz to anyone considering the purchase of a new BMW. He made the process simple. When the time comes to purchase my next car, there is no question as to who I will see. More