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BMW of Newport
Middletown, RI
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 715 reviews
April 06, 2020
Great service. Got the car I wanted I purchased a new x3 from this dealer in the fall of 2019. We knew exactly what options and colors we wanted. Milton Rogers did not try to talk us i I purchased a new x3 from this dealer in the fall of 2019. We knew exactly what options and colors we wanted. Milton Rogers did not try to talk us into another car he had on the lot, he got exactly the car we wanted and completed the transaction expeditiously. This March when I wanted to trade in our GMC for a 7 series certified preowned we went back to Milton. He had exactly the car I wanted- a 750 with 40,000 miles. The dealership was more than fair on the trade in value and after a test drive, I bought the car the next day. They took care of registration and provided a terrific orientation to the vehicle. I would highly recommend the dealer and Milton to anyone looking to purchase a BMW. More
by Dr. C
Employees Worked With
Nicholas Beeckman, Milton Rogers
February 28, 2020
All the personal we’re incredible to work with throughout our purchase. Especially Justin Moniz in sales and Nick Beeckman in Genius. We would recommend this establishment to all our friends. our purchase. Especially Justin Moniz in sales and Nick Beeckman in Genius. We would recommend this establishment to all our friends. More
by Carl.chrabascz
Employees Worked With
Nicholas Beeckman, Justin Moniz, Dimitriy Primerov
February 24, 2020
Milton, Robert T, and Dmitriy were so professional in their various roles and provided outstanding service, prompt scheduling, and accommodated our schedule. Sundays were busy and I recommend a weekday their various roles and provided outstanding service, prompt scheduling, and accommodated our schedule. Sundays were busy and I recommend a weekday visit. Thank you also to Paul C in service for his outstanding assistance with the service on the vehicle. More
by espana731
Employees Worked With
Robert Torres , Milton Rogers, Dimitriy Primerov, Paul Cunha
February 22, 2020
I have always had great experience with this dealership. They are accommodating, professional and on top of their game. Thank you for making it stress free! They are accommodating, professional and on top of their game. Thank you for making it stress free! More
by NurseTay
Employees Worked With
Paul Cunha
February 10, 2020
Outstanding serviceResponded immediatelyPrompt Outstanding service Responded immediately Prompt scheduling Choice of courtesy vehicles Updates on diagnostics Accurate timeframe for parts av Outstanding service Responded immediately Prompt scheduling Choice of courtesy vehicles Updates on diagnostics Accurate timeframe for parts availability / timeline for repair Vehicle ready on time Spotless on pickup Never disappointed Truly consistent and outstanding Recommend without reservation More
by X5 Doc
Employees Worked With
Jeff Dosreis
February 05, 2020
Extremely professional from beginning to end...would be happy to purchase from them again and would highly recommend Jeff Cairo as the salesperson to work with. happy to purchase from them again and would highly recommend Jeff Cairo as the salesperson to work with. More
by SteveB
Employees Worked With
Dimitriy Primerov, Jeffrey Cairo
January 30, 2020
BUYER BEWARE..STAY AWAY!! Spent $38k on a 2016 BMW X5 with 29k miles. Sales person told us “we were paying way less than we should be for the car” which we thought was extremely unprofessional. He also s with 29k miles. Sales person told us “we were paying way less than we should be for the car” which we thought was extremely unprofessional. He also said over the phone “I don’t care what you pay for this car.” We were told by three people at the dealership that the car came with a one year Sirius subscription and the ad on their website for the car said so too...not true it's only three months. Radio button was missing and we asked them to replace it. They pulled one off another car and sent it to us (after many unreturned phone calls and emails.) We had it looked at by our mechanic and it’s missing a rubber seal/ring (t’s loose and doesn’t fit right with the piece they did send.) We had to put in more phone calls for that part and the answer we got was “you didn’t get that?” (Ah, nope because you didn’t send it!) Also car was not cleaned or detailed when we got there and they knew we were coming (from three hours away). Salt stains on the rug. Cup holders and door pockets were dusty and dirty. Hood had buff marks where they tried to clean it up but did a poor job. Salesperson said “there’s a communication gap with the shop out back”. We thought purchasing this car from a BMW dealership would have avoided these problems. However we probably would have gotten better treatment at Joe Shmoe’s side-of-the-road car sales lot! We’ve put in several phone calls to the salesperson, sales manager and general manager along with emails they just DON’T respond. Six weeks has gone by and they have not contacted us. They take your money and you get the tail light guarantee. After reading other reviews I see we are not alone. We too, will be contacting BMW corporate. This is our seventh BMW purchase and it has by far been the worst experience yet. UPDATE: Within 24 hours of writing the above review, the general manager contacted me and my wife to apologize for our negative buying experience and began to work through a resolution. While we certainly appreciated the prompt reply, we honestly believed it was only prompted by our negative review, since prior to our review, phonecalls and emails were not responded to in a timely manner, if at all. In fairness however, the general manager was apologetic and did proceed to go over our issues one by one in an earnest effort to make things right. He committed to take the steps necessary and followed through to completion. In the end, we were very disappointed as this was not the buying experience we have come to know from BMW. Ultimately, the general manager did make things right. More
by R11095
Employees Worked With
Mark Grenga, Jeffrey Cairo
January 21, 2020
Seamless experience thanks to Jeff and the Team I purchased my car from out of RI and Jeff and team had everything ready the day I arrived to close the deal, including swapping the summer tires with I purchased my car from out of RI and Jeff and team had everything ready the day I arrived to close the deal, including swapping the summer tires with winter's as per a very down-to-the-wire request I made (John helped shipping the summer tires to my location). Signing the paperwork was a breeze with Dimitriy who was very thorough and took his time to explain all documentation that was signed. Then Nicholas made sure we got acquainted with all the technical aspects of the car, going through the functionality without any rush (truly needed on what is basically a plane cockpit these days). During the whole process Jeff always providing great customer service (plus he was able to get me a great deal), so will definitely work again with these guys in the future. More
by Alpiner
Employees Worked With
Nicholas Beeckman, John Tyler, Dimitriy Primerov, Jeffrey Cairo
January 17, 2020
Paul Cunha is an awesome service leader. He took care of my car, fixed every detail and explained each service that was completed. Love working with him !!!! my car, fixed every detail and explained each service that was completed. Love working with him !!!! More
by Neelu
Employees Worked With
Paul Cunha
