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BMW of Newport

Middletown, RI

4.7
715 Reviews

1215 West Main Road

Middletown, RI

02842

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Showing 715 reviews

October 19, 2021

Outstanding service professional in Jeff Dosreis who has consulted me and serviced my 3 BMW’s over the last 10 years. My older, out of warranty, X5 arrived for service on a flat bed and Jeff with the techn More

by kevinp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Oct 19, 2021 -

BMW of Newport responded

Providing exceptional service is what our team strives for. We are elated to see that this was the case during your experience. Please let us know if you need any further assistance!

October 14, 2021

Service Advisor Paul Cunha always has expert analysis for the decerning BMW owner to to get the best driving experience. John Genereux More

by Johngenereux031
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Oct 15, 2021 -

BMW of Newport responded

Thank you for the kind review, John! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. Please let us know if you need anything else!

October 11, 2021

In the past I’ve had nothing but great experiences with the service department at this dealership. However, things have taken a turn and not for the better. Calls go unanswered and unreturned. Vehicle was More

by Datv02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Dosreis
Oct 12, 2021 -

BMW of Newport responded

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. We strive to provide an exceptional experience for all our customers and we would like the opportunity to resolve this issue. If you are willing, please reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com to discuss this further.

October 05, 2021

Great service timing. Informative information regarding what services should and would be performed with no delay More

by Jimcoccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Oct 06, 2021 -

BMW of Newport responded

Thank you so much for taking the time to share your experience with us!

September 25, 2021

This service appointment was easy and professional. We have used Jeff D in Service for many years Angell is excellent (top notch) More

by hollyklippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Sep 27, 2021 -

BMW of Newport responded

Thank you for sharing your service experience at our dealership!

September 23, 2021

Friendly, professional and efficient. My car purchase was a very positive experience thanks to Justin Moniz. More

by ross
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Moniz
Sep 24, 2021 -

BMW of Newport responded

Thanks, Ross, for sharing your positive experience with Justin and our team!

September 15, 2021

Service writer Jack is a class act; attentive and smart without the typical BMW elitism. More

by brian.commette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler
Sep 15, 2021 -

BMW of Newport responded

Thank you for the kind review! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. Please let us know if you need anything else!

September 11, 2021

I needed a specific car in a hurry to deal with significant travel for medical issues. Milton obtained the exact car I asked for in 24 hours. Not only that, he handled the entire affair with class More

by rdh.warburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Beeckman, Milton Rogers
Sep 13, 2021 -

BMW of Newport responded

We are elated to hear that! Please let us know if you need any further assistance.

September 03, 2021

Always welcoming and efficient. First class service all around . There is no reason for you to demand a 25 word response. They do a great job and treat their customers well. More

by Bb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Sep 03, 2021 -

BMW of Newport responded

We appreciate your great rating! If there is any further way we can assist, do not hesitate to reach out.

September 02, 2021

BMW of Newport sales team was professional especially Justin Moniz. Justin worked hard to make sure all our specifications were met and made our experience positive. More

by curtisme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Moniz
Sep 03, 2021 -

BMW of Newport responded

Thanks Curtis! We appreciate your great rating!

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