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BMW of Newport

Middletown, RI

Overview
Reviews
Vehicles
4.6
722 Reviews
Call Dealership (855) 503-6346
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1215 West Main Road

Middletown, RI

02842

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Showing 722 reviews

September 02, 2022

Not great service department. Took 2 attempts to fix car and no car wash either time. Sales dept good. More

by 06_fluxes.musics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Cairo
Report | Print
Sep 09, 2022 -

BMW of Newport responded

We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact Mark Grenga, General Manager, via email at mgrenga@griecocars.com.

August 31, 2022

Attentive staff, prompt service, car is returned in perfect condition. Jeff dos Reis deserves a special accolade for his help is keeping my two BMW's in tip top shape! More

by tamaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Report | Print
Aug 31, 2022 -

BMW of Newport responded

Thanks for the great review, Tamaro. Please let us know if you need anything else in the future!

August 21, 2022

When I phoned in to make an appointment, the day I desired was declined and I had to wait three weeks to get my car in for service. More

by paul_steinbrenner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Report | Print
August 19, 2022

The service is always amazing at this place! Jeff always makes the experience easy and painless! More

by Dnice007007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Report | Print
Aug 22, 2022 -

BMW of Newport responded

Thanks for sharing your quality experience with Jeff. We appreciate your business and hope to see you again soon!

August 15, 2022

Very clean, courteous, professional and knowledgeable staff. Will definitely be going back there for my future BMW services. More

by Kthomas895
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Kokulis
Report | Print
Aug 15, 2022 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

August 11, 2022

My car was in for a safety recall. Check in was normal/ok and as planned I waited for the car. I was told the work would take 1 to 1 1/2 hours, when I asked. I got the car back after More

by Podell70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service person not listed
Report | Print
Aug 15, 2022 -

BMW of Newport responded

Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. We hope that we have another opportunity in the future to prove that to you. If you need anything further, please don't hesitate to reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com.

August 11, 2022

Everything is brand new, the service center is awesome, the lounges were excellent with leather seating all over including the showroom! More

by Espressojack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Report | Print
Aug 12, 2022 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

August 04, 2022

Excellent experience from start to finish. Very though service inspection completed with in depth detail of any repairs necessary at this time . Thank You More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander kokulis
Report | Print
Aug 05, 2022 -

BMW of Newport responded

We are happy to hear that, Mel. Thanks for taking the time and letting us know.

July 30, 2022

Very professional and courteous. They treated my wife well and made her feel like a valued customer. More

by davispaulk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler, Jeff Dosreis, Paul Cunha
Report | Print
Aug 03, 2022 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything!

July 29, 2022

Very impressive entering building. Everyone greeted me w a smile and moved me thru the system of buying my leased car with a professional Friendly manor. Thanks More

by Jsiflorida
Recommend Dealer
Yes
Employees Worked With
Matt in sales
Report | Print
Aug 03, 2022 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

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