BMW of Newport

I’ve been servicing at bmw Newport for 20 years I’ve owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll keep buying and servicing in Newport. It’s sad to see negative service surveys due to pricing. If you choose to own a bmw that’s not in warranty plan to pay. What part of the brain tells you the repairs on German cars are inexpensive?? If u want to drive average stick with your Toyota if u want and can pay the repair bills. Drive a bmw. Or buy a warranty or a certified bmw. More

Been working with for 15 years. The newer facility is nice and the people are very nice. It is a bmw dealership so eventually you will have expensive maintenance issues that will te The newer facility is nice and the people are very nice. It is a bmw dealership so eventually you will have expensive maintenance issues that will test your patience with the service dept. More

Great people. Good diag. Great environment. I definitely would come back for some work to be done! Good diag. Great environment. I definitely would come back for some work to be done! More

They were efficient and the appointment didn’t take all day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication. day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication. More

They are terrible! Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me t Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me that they could not honor BMW's free oil change at 10,000 miles. Crazy! My contract calls for free oil changes at 10k, 20k and 30k miles. More

Quick . No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer More

The service department is ok, but they don’t always have a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a re a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a repair in my cupholder. I would expect superior customer service from BMW, but instead I feel like I get better service from the Toyota dealer when I get my other car serviced. More

BMW of Newport's sales and service is always great. I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arr I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arriving home that the lower driver's door panel was scuffed. More

I recently had an excellent experience at the BMW Newport dealership in Middletown, RI, and I want to highlight the professionalism and expertise of their team. While my car was in for service, it took longe dealership in Middletown, RI, and I want to highlight the professionalism and expertise of their team. While my car was in for service, it took longer than anticipated, but they were incredibly accommodating throughout the process. They provided a loaner vehicle, which was a huge relief and made my life so much easier during the wait. I especially want to thank Alex from the service department for his exceptional help and support. He was wonderful, attentive, and made sure I was informed every step of the way. I highly recommend this dealership for their outstanding customer service and dedication to ensuring their clients are well taken care of. Thank you, BMW Newport, for a great experience! More

Responsive, easy to work with, and very professional. . Lucas was great! Enjoyed the experience very much. . Lucas was great! Enjoyed the experience very much. More