BMW of Nashville - Service Center

Absolutely horrible service. Totally nonresponsive to phone calls - either returning or answering. I scheduled a service appointment which included a loaner car (service was go Totally nonresponsive to phone calls - either returning or answering. I scheduled a service appointment which included a loaner car (service was going to take 1-2 days). Need to reschedule the drop off an hour and a half later. Unable to get through to anyone by phone, I rescheduled through their site. Upon noticing the reschedule knocked out my loaner vehicle, which I absolutely needed i attempted to reach someone. After multiple additional attempts to get through I finally got someone (Leslie-very unpleasant person) to call me back. I explained to her that they had a serious glitch in their service protocol, but it was clear she could care less, said she would "pass it on". Expressing that it was clear she didn't care she snapped "don't tell me how to do my job". I feel sorry for anyone that has to work with her. It is the day before I'm scheduled to drop the vehicle off and I have still not heard back after emailing both the General Manager - Michelle Hasler Mijatovic, and the Service Manager - Michael Janca. One of the most unpleasant customer experiences I've ever had. Will not make the mistake of buying from this dealer again. We've owned 3 each of Mercedes, Lexus and BMW. This dealer is absolutely the worst I've encountered. More

Absolutely horrible service. Totally nonresponsive to phone calls. I scheduled a service appointment which included a loaner car (service was going to take 1-2 days). Need to res Totally nonresponsive to phone calls. I scheduled a service appointment which included a loaner car (service was going to take 1-2 days). Need to reschedule the drop off an hour an a half later. Unable to get through to anyone by phone, I rescheduled through their site. Upon noticing the reschedule knocked out my loaner vehicle, which I absolutely needed. After multiple additional attempts to get through I finally got someone (Leslie-very unpleasant person) to call me back. Upon explaining to her that they had a serious glitch in thier service protocol it was clear she could care less, said she would "pass it on". Expressing that it was clear she didn't care she snapped "don't tell me how to do my job". One of the most unpleasant customer experiences I've ever had. Will not make the mistake of buying from this dealer again. More

Read all the recent reviews, and you will see over the past year, this dealership seems to have no issues profiting on lying to the customer, doing shoddy work, issuing confusing bills, ignoring the custo past year, this dealership seems to have no issues profiting on lying to the customer, doing shoddy work, issuing confusing bills, ignoring the customer, and showing no concern for resolving these obvious, and at times, legally relevant issues. Here's the bullet point short list- read more if you want more details: -1 year of repair resulting in still having the same problem -Confusing bills that we're $5k over original estimate, but the actual problem was never even repaired -terrible customer service, outright lies from mechanic about repairs, costs, and what was actually wrong with the vehicle. -You will take your car to another mechanic who will fix it and actually be fair with you anyways, so do not waste time, money and frustration to go to this dealership, ever. I had a car repair that took, start to finish, over 1 year to complete. The repair cost $5,000 OVER the estimate, the mechanic go the car back from me three times after initial fix, could not find anything wrong with it, even after I submitted videos of multiple times the engine failed. The mechanic tried to include irrelevant information to somehow make me seem like I was foolish or was somehow responsible, or simply making it up, each time. The engine failure continued, and finally, almost 11 months later, after I had paid in full for a brand new engine, installation, and services, yet still had a non-working car. I took my car to another mechanic. That mechanic recognized immediately that the problem was the water pump of the new engine was defective, causing a coolant issue, all of which was an easy find. ..........This means that the engine had NEVER worked since the install in Dec.of 2022. But the mechanic I had, Kenneth M, could not diagnose the problem even after multiple times I complained and dropped off the car for repair, after the original engine install, each time he had claimed he had checked out the car, ran diagnostics, and that everything was in complete working order per manufactures specs. Yet, every time he placed that on my invoice and told me that same thing over the last year, the water pump was defective, the coolant was completely emptied from engine, and he NEVER NOTICED OR COULD DIAGNOSE THIS. BMW corporate would confirm this, because they paid for the work to have it repaired, the second time, because it was a manufactures defect of the new engine. So the extra $5,000 of labor for his install of my engine, the year of time where I had to fight with BMW, pay for numerous rentals and tows, as well as having to take it to another mechanic in general, the poor communication, unwillingness to listen to the customer, incompetence of work and repairs, and overall just the worst experience I have had with any dealership, are all reasons to NEVER BUY or REPAIR your vehicle at this dealership!! More

Brought our BMW in for a recall. After their comprehensive. Inspection and supposedly topping the fluids. The car is radiator. Light now comes on intermittently and the temperature After their comprehensive. Inspection and supposedly topping the fluids. The car is radiator. Light now comes on intermittently and the temperature gage, which has never in the life of the car. Gone past 12 o’clock now I was running at about 1 o’clock. I called to try and ask them what they might’ve done and what might be the problem. They got an attitude with me and told them that all they did was look at it. It was a visual inspection and they didn’t touch anything. Then the girl on the phone started telling me that the phone was fading out. Completely childish. I finally got tired of this and I’ll be going down there tomorrow morning. As of right now, I definitely would not recommend this company to anyone. More

I just bought a 2019 Z4 from another dealer, but took it in to BMW of Nashville for a checkup and to check on an alignment issue. Turned out it was pretty severe suspension damage from the prior owner and in to BMW of Nashville for a checkup and to check on an alignment issue. Turned out it was pretty severe suspension damage from the prior owner and a pothole. Joseph kept me up to date the entire time, explained everything, was very professional, friendly, courteous, and accommodating. It's good to have a service department you can trust. I will stick with Joseph and BMW of Nashville from now on. More

They will Strip your bolts everytime. do not service your vehicle here there automotive service is a joke. do not service your vehicle here there automotive service is a joke. More