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BMW of Nashville
Brentwood, TN
35 Reviews
Nashville's Ultimate BMW Experience
We've been serving Nashville since 1996, and we're proud to offer two convenient locations and one amazing experience to all of our customers.
Country and Western. Rhythm and Blues. Rock and Roll. And now, introducing Music City's latest duo, The All New BMW of Nashville and BMW Certified Pre-Owned Nashville. Conveniently located on Armory Oaks Drive and Mallory Lane, our dealerships proudly serve customers from Hendersonville and Franklin to Brentwood and Murfreesboro.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 35 reviews
January 04, 2019
New service customer What a GREAT experience I had with BMW Cool Springs!! Trevor Eich is a great asset to your department and and your dealership in CoolSprings. What a GREAT experience I had with BMW Cool Springs!! Trevor Eich is a great asset to your department and and your dealership in CoolSprings. More
by Jill
Employees Worked With
Trevor Eich and all the service workers in that department
September 21, 2018
The receptionist I called about a service I needed for my x3 and Mariah told me she’ll transfer my call. I was kept on hold then kept telling me if I call sales they c I called about a service I needed for my x3 and Mariah told me she’ll transfer my call. I was kept on hold then kept telling me if I call sales they could help me out. She then told me to call back later and hung up right after without any explanation. I called again and she started getting an attitude over the phone. So I walked in and saw Mariah at 11am on sept. 19 and when I walked over to her she rolled her eyes then started going thru her phone until I got her attention. Because of this immature xxxx I will no longer be going to BMW of Nashville and have my car serviced elsewhere. More
by Ernestodelgado
Employees Worked With
Mariah
April 02, 2018
Poor Customer Service BMW of Nashville is apparently not into selling cars. During our visit at the dealership and test drive our salesperson was informative and friendly. BMW of Nashville is apparently not into selling cars. During our visit at the dealership and test drive our salesperson was informative and friendly. Since they didn't have in stock what I was looking for, we left with the promise that he would contact us within the next couple of days with new inventory. After that communication was a dead end. I either received no response at all, minimal information that didn't help me make a purchase decision or empty promises that he would send me a list of vehicles momentarily but he never did. First I wanted to contact a different salesman at BMW of Nashville but then decided not to pursue anything at this dealership after reading several, quite bad reviews of their maintenance service as well. More
by V. Allwardt
Employees Worked With
Tim Bell
December 21, 2017
Ask For Michael Ayers If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with sinc If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with since buying my BMW. I was considering trading in my car altogether due to my previous experiences with another dealership, but from my first interaction with Michael he has been responsive, patient, honest, and truly committed to resolving issues that have been going on for months that no one else could get fixed. His knowledge of my BMW and ability to explain it to me makes me feel much better about the money I have to spend to get it serviced. I trust him 100% and will not take my car to anyone else moving forward. More
by timionrs
Employees Worked With
Michael Ayers
November 30, 2017
Disappointed in deal while we enjoyed the purchase experience, we had to return our car to BMW Nashville for reasons undisclosed. The dealership was VERY slow to respond i while we enjoyed the purchase experience, we had to return our car to BMW Nashville for reasons undisclosed. The dealership was VERY slow to respond in their refund of our extended warranty money. We sold the car back to the dealer and, after taking a horrible loss, had to wait many months for a refund. After nearly six months, we still await a refund. Poor leadership at this dealership. The manager made some unwelcome comments about a particularly attractive sales associate there. Poor taste. More
by unhappy customer
Employees Worked With
no names, please
