BMW of Nashville

The worst service center that I have ever used. Plan on a 3 hour oil change. How does it take a service center 3 hours to perform a simple oil change AND YOU HAVE AN APPOINTMENT. After asking th Plan on a 3 hour oil change. How does it take a service center 3 hours to perform a simple oil change AND YOU HAVE AN APPOINTMENT. After asking the service desk the status of my car he went back to the technician who had to be searched for to return to working on the car. The technician then stared me down before putting air in the tires. For a high end dealership to perform such bad service is shocking. Once my service agreement is up I'm never going back. More

Do not work with Ben at this dealership. I purchased a vehicle and had it shipped and once Ben and this organization received my money they threw me to the wolves. My vehicle was suppose to I purchased a vehicle and had it shipped and once Ben and this organization received my money they threw me to the wolves. My vehicle was suppose to be shipped and I was told I would be contacted when the vehicle was picked up. I was told that my vehicle was going to be picked up the next day (today) and NO one called me and they refuse to take my call. Additionally, the dealership continues to send me paperwork to sign because it wasn't done properly in the office. I currently sit with no knowledge of where my vehicle is, no help from customer service, and no one answering my call. This has been the worst car buying experience. I wish I read the review prior to doing a deal with this company. More

My recently out of warranty BMW X5 had a service light come on, I booked an appointment with BMW Nashville. I received more than service, I received a repair bill for over $20,000. I declined their servic come on, I booked an appointment with BMW Nashville. I received more than service, I received a repair bill for over $20,000. I declined their services and took my car to Kennedy Performance Center in Nashville. My repair bill from them was $0.00. Who does that? The most legitimate, honest and righteous BMW service company likely in the United States. Well done gentlemen, you've earned a customer for life. BMW Nashville should be ashamed of themselves, you've lost a customer for life. No new car sales or services from me ever again. Why would Kennedy Performance Center tell me that there was nothing wrong with my car, when they have every incentive to sell me repairs that I don't need. I gave them BMW Nashville's repair statement. Honesty goes a long way with me. I have no affiliation with Kennedy Performance Center, however if you're not taking your car there for service or modifications, you're likely getting robbed. More

I got my pre owned 540i and had a great experience. It was fast, straightforward, and fair. Austin and Jacob made it a smooth process. I would definitely recommend and buy here again. It was fast, straightforward, and fair. Austin and Jacob made it a smooth process. I would definitely recommend and buy here again. More

BEWARE OF OUTRAGEOUS SERVICE PRICING. Per Google X5 windshield washer pump replacement is BETWEEN $265 and $328. BMW charged me $938. According to the service department, the BMW Repai Per Google X5 windshield washer pump replacement is BETWEEN $265 and $328. BMW charged me $938. According to the service department, the BMW Repair Manual says it's a 3.5 Hour Job. Actually completed in less than 1.5 Hours. SERVICE ADVISOR told me "They are like plumbers." "If they tell me 3.5 hours and it only takes 1.5 hours, they still charge me 3.5 hours". THIS IS TOTALLY ADMITTING THEY ARE DISHONEST IN THEIR SERVICE QUOTES. I have been to other BMW service departments that do not OVERCHARGE just because they can. ALSO FOR AN OIL CHANGE THEY CHARGE $75 FOR AN OIL DISPOSAL FEE THAT THEY DO NOT TELL YOU ABOUT WHEN QUOTING PRICE OF AN OIL CHANGE. All HONEST Oil Change sites include the FEE in their price. I checked with Jiffy Lube, Goodyear, Express Oil and Valvoline. TOP COST FOR A BMW X5 OIL CHANGE, $129 plus tax. OIL DISPOSAL INCLUDED. Asked for the Service Manager to call me. No response. IF YOU ASKED ME, DO NOT USE BMW OF NASHVILLE. VERY DISHONEST AND DO NOT CARE ABOUT CUSTOMERS. More

JB is my go to Guy in the service department. He is always dependable, responds quickly and very helpful. I recently needed to use my wheel and tire warranty for my X3 BMW. JB immediately called He is always dependable, responds quickly and very helpful. I recently needed to use my wheel and tire warranty for my X3 BMW. JB immediately called roadside service and scheduled them to pick up my car. He text the next day to follow up to see the car had been picked up, which it hadn’t been done. JB sent another request out to roadside service and my was picked up that night. He notified me that he had the car and when it was completed. I appreciate JB for always making my experience positive at BMW. More

We were looking for a used EV, and found the right one at BMW of Nashville. It has been 13 years since we last bought a car, and we live 500 miles away, but Ben and Ryan were extremely patient and accommoda BMW of Nashville. It has been 13 years since we last bought a car, and we live 500 miles away, but Ben and Ryan were extremely patient and accommodating. In spite of a cyberattack that affected car dealerships nationwide, they made things work smoothly when we arrived. They are low-pressure, customer service-oriented, and true to their word. They gave us a great price, too! Ben made sure the car was fully charged for our long drive home, and even provided a portable charging cable. BMW of Nashville exceeded our expectations in every way! More

From start to finish, the entire process of purchasing out of state was remarkably smooth, transparent, and devoid of any undue complications. Sergio, in particular, deserves commendation for his excepti out of state was remarkably smooth, transparent, and devoid of any undue complications. Sergio, in particular, deserves commendation for his exceptional responsiveness. He promptly addressed all my queries and went above and beyond in providing detailed information and photographs. Moreover, Adam's adept handling of the financial aspects ensured that the paperwork was navigated with ease. I am a long time veteran of the car business and appreciate the fair deal and excellent service. I am sincerely impressed with the level of service provided by the team and would like to extend my highest recommendations for both the dealership and Sergio. More

The car that was purchased was found to be in an unacceptable condition upon pickup. unacceptable condition upon pickup. More