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BMW of Napa Valley

Fairfield, CA

Overview
Employees
Reviews
Vehicles
4.7
108 Reviews
At BMW of Napa Valley, the Premier Pure Promise ensures a hassle-free car buying experience. With a family-owned legacy since 1979, we aim to provide the best cars at the best prices without any worries.
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2399 Auto Mall Parkway

Fairfield, CA

94533

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Showing 108 reviews

September 12, 2026

This time I started to like this dealership and also service advisor Angel Rodriguez He’s nice . More

by roseandy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
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September 10, 2026

Previously went to a dealership in Sacramento and will now only go to BMW of Napa Valley. They treated me with respect and kindness from beginning to end of my service appointment. A separate shoutout to More

by Jc
Recommend Dealer
Yes
Employees Worked With
Raymond Ojeda
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Sep 10, 2026 -

BMW of Napa Valley responded

Your mention of the respect and kindness you experienced during your service appointment highlights how our service department strives to care for every guest. Knowing that you highly recommend our service for your BMW X1 means a great deal to our team.

August 11, 2026

Staff are professional and pleasant. Service was prompt. Facilities were clean and comfortable. Good work! More

by hi54i5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashraf Foster, Lisa Henry
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Aug 11, 2026 -

BMW of Napa Valley responded

Hearing that our professional staff, prompt service, and comfortable facilities met your expectations means a lot to our service department. We appreciate your feedback and look forward to caring for your BMW i5 on your next visit.

August 02, 2026

This was without a doubt the best car buying experience I have ever had. Gus (Gustavo Melo) was very amiable and easy to work with. We came to an agreement on price, James prepared the contract and Sebasti More

by Svinterpreter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Melo
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Aug 02, 2026 -

BMW of Napa Valley responded

Thank you for choosing a used BMW X3 M and telling us about your experience. We’re thrilled our team provided friendly service, clear paperwork, and a thorough walkthrough of your vehicle’s technology. Enjoy your X3 M and let us know if you need anything else.

July 21, 2026

Great and efficient service. I appreciated how Ray was very helpful throughout the process in assisting us. More

by 2gainz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 21, 2026 -

BMW of Napa Valley responded

It’s wonderful to hear our team delivered efficient service and that our advisor’s support made everything smooth. Thank you for trusting us with your BMW X3. We look forward to assisting you again soon.

July 06, 2026

I’ve been coming to the dealership for four years now they always take care of me More

by mumzer925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Padilla
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Jul 06, 2026 -

BMW of Napa Valley responded

It means a lot that you’ve trusted us with your BMW X3 for four years. We’re glad our team has consistently taken care of your service needs. Thank you for your continued support.

June 19, 2026

Great communication, very clean facility, gave us a wonderful loaner, corrected the problem - what’s not to like More

by Georgerab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web site doesn’t give access
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Jun 19, 2026 -

BMW of Napa Valley responded

It’s great to hear our communication and facility cleanliness made a difference. We’re pleased the loaner vehicle met your needs and that the issue on your BMW was resolved. Thank you for sharing your experience.

June 09, 2026

High quality service with customers their number one priority. Work was done quickly and efficiently. More

by mad Magyar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashraf Foster, Lisa Henry
Print
Jun 09, 2026 -

BMW of Napa Valley responded

We appreciate you highlighting the quick and efficient service on your BMW 330. It’s wonderful that our focus on quality and putting customers first stood out to you. We look forward to assisting you again.

June 06, 2026

The only thing that disappointed me was because I was about a week late to have my car serviced within the free service window and they would not extend the free service. It would have been great if the More

by candikirch
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ray Ojeda
Print
Jun 10, 2026 -

BMW of Napa Valley responded

Thank you, Candi, for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you. Please reach out to us at your convenience. Thank you.

May 17, 2026

Excellent service from start to finish. Even though there were some issues during the process, I truly appreciated the professionalism and the way everything was handled. More

by mmelissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Print
May 17, 2026 -

BMW of Napa Valley responded

Thank you for the five-star rating. We’re glad our team handled your BMW X5 service professionally from start to finish and resolved the issues smoothly. We look forward to helping you again.

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