Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

BMW of Napa Valley

Fairfield, CA

Overview
Employees
Reviews
Vehicles
4.5
111 Reviews
At BMW of Napa Valley, the Premier Pure Promise ensures a hassle-free car buying experience. With a family-owned legacy since 1979, we aim to provide the best cars at the best prices without any worries.
Contact Dealership

2399 Auto Mall Parkway

Fairfield, CA

94533

Directions

By Type

Showing 111 reviews

October 30, 2026

I brought my 328i in for a thermostat is and replaced it and when they gave me back my car the door lock didn’t work on my driver’s door and rear door driver’s side. They admitted that it happened in their More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Print
Oct 30, 2026 -

BMW of Napa Valley responded

We’re sorry to hear about your experience and understand your frustration. At BMW of Napa Valley, we take customer concerns seriously and strive to provide a high level of service and transparency. While the timing of a mechanical issue does not necessarily mean it was caused during a service visit, we would welcome the opportunity to review the details of your repair and the concerns regarding your door locks. We never want a customer to feel their concerns were dismissed or left unresolved. Please contact me directly at the dealership so we can review the situation and work toward an appropriate resolution. Robert Picerno General Manager / Partner BMW of Napa Valley rpicerno@bmwofnapavalley.com

October 08, 2026

Excellent service provided to me! Thank you very much Mr Angel Rodriguez and Mr Hector Agis for resolving my car issue! More

by edpmsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
Print
Oct 08, 2026 -

BMW of Napa Valley responded

Thank you for your five-star rating and kind words about the service on your BMW X3. Knowing that your issue was resolved means a lot to our service team.

October 07, 2026

I have been waiting 4 months for a refund on an extended service contract I cancelled. I am due a full refund since I cancelled within 60 days of purchase and had not used the service. Despite many contacts More

by RJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Trebus
Print
Oct 11, 2026 -

BMW of Napa Valley responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 12, 2026

This time I started to like this dealership and also service advisor Angel Rodriguez He’s nice . More

by roseandy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
Print
Sep 25, 2026 -

BMW of Napa Valley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Napa Valley.

September 10, 2026

Previously went to a dealership in Sacramento and will now only go to BMW of Napa Valley. They treated me with respect and kindness from beginning to end of my service appointment. A separate shoutout to More

by Jc
Recommend Dealer
Yes
Employees Worked With
Raymond Ojeda
Print
Sep 10, 2026 -

BMW of Napa Valley responded

Your mention of the respect and kindness you experienced during your service appointment highlights how our service department strives to care for every guest. Knowing that you highly recommend our service for your BMW X1 means a great deal to our team.

August 11, 2026

Staff are professional and pleasant. Service was prompt. Facilities were clean and comfortable. Good work! More

by hi54i5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashraf Foster, Lisa Henry
Print
Aug 11, 2026 -

BMW of Napa Valley responded

Hearing that our professional staff, prompt service, and comfortable facilities met your expectations means a lot to our service department. We appreciate your feedback and look forward to caring for your BMW i5 on your next visit.

August 02, 2026

This was without a doubt the best car buying experience I have ever had. Gus (Gustavo Melo) was very amiable and easy to work with. We came to an agreement on price, James prepared the contract and Sebasti More

by Svinterpreter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Melo
Print
Aug 02, 2026 -

BMW of Napa Valley responded

Thank you for choosing a used BMW X3 M and telling us about your experience. We’re thrilled our team provided friendly service, clear paperwork, and a thorough walkthrough of your vehicle’s technology. Enjoy your X3 M and let us know if you need anything else.

July 21, 2026

Great and efficient service. I appreciated how Ray was very helpful throughout the process in assisting us. More

by 2gainz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Print
Jul 21, 2026 -

BMW of Napa Valley responded

It’s wonderful to hear our team delivered efficient service and that our advisor’s support made everything smooth. Thank you for trusting us with your BMW X3. We look forward to assisting you again soon.

July 06, 2026

I’ve been coming to the dealership for four years now they always take care of me More

by mumzer925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Padilla
Print
Jul 06, 2026 -

BMW of Napa Valley responded

It means a lot that you’ve trusted us with your BMW X3 for four years. We’re glad our team has consistently taken care of your service needs. Thank you for your continued support.

June 19, 2026

Great communication, very clean facility, gave us a wonderful loaner, corrected the problem - what’s not to like More

by Georgerab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web site doesn’t give access
Print
Jun 19, 2026 -

BMW of Napa Valley responded

It’s great to hear our communication and facility cleanliness made a difference. We’re pleased the loaner vehicle met your needs and that the issue on your BMW was resolved. Thank you for sharing your experience.

1
2
...
12