BMW of Myrtle Beach

Efficient & Friendly With a friendly greeting as I walked through the door, anxiety of car servicing was assuaged. David sensed my uncertainty, and he quickly sat me down With a friendly greeting as I walked through the door, anxiety of car servicing was assuaged. David sensed my uncertainty, and he quickly sat me down to begin the business at hand. Within a matter of minutes, my car was taken to the back for service, and I was seated in the customer lounge with an offer of refreshments and comfort. Didn't take long as appointment was scheduled and service was routine. I am pleased with service and hospitality. More

Great service for your BMW Had another great service from associates and service department. I would recommend the department to anyone needing service. I have had multiple BMW' Had another great service from associates and service department. I would recommend the department to anyone needing service. I have had multiple BMW's and wouldn't go anywhere else to purchase a new car. More

Airbag replacement and wiper replacement Wrong replacement bag was sent....they were not success in finding another.... expected correct one in few days. since I waited so long I wasn't Wrong replacement bag was sent....they were not success in finding another.... expected correct one in few days. since I waited so long I wasn't charged labor to replace wipers More

Professional The team worked on our BMW and serviced all of our needs. They were timely, professional, and friendly. Everything I would expect from my BMW dealer. The team worked on our BMW and serviced all of our needs. They were timely, professional, and friendly. Everything I would expect from my BMW dealer. More

Beware of Service Department Took my BMW (which is leased) in for scheduled service. How can that go wrong you ask? What's the one thing not covered on a lease? TIRES. I made the Took my BMW (which is leased) in for scheduled service. How can that go wrong you ask? What's the one thing not covered on a lease? TIRES. I made the mistake of telling them I had a plug in one of my run flats. I had no issues with the plug. No sensor warnings. Lo and behold the service writer tells me there's a leak in the plug and a new tire is $425. I told him I wanted to shop around. You guessed it-tire pressure sensor going crazy. Tire leaking. They are shifty characters. I paid $175 for the tire elsewhere. I will have future work done at BMW Columbia. More

The parts Had my car at the body shop to change the bumper and they order the parts from this bmw dealer first they got the wrong parts then is talking them Had my car at the body shop to change the bumper and they order the parts from this bmw dealer first they got the wrong parts then is talking them 2 weeks to get the right parts More

Rip Off I have been ripped off for over $3000 by this dealership. Do not go there. Every time I took my car in for service it had a different problem that cos I have been ripped off for over $3000 by this dealership. Do not go there. Every time I took my car in for service it had a different problem that cost additional money and supposedly was not covered under the "certified" used car warranty or the additional warranties I had purchased. These issues included brakes, electronics etc. I had also purchased the tire warranty. Which was not worth the paper it was written on! I wrote to BMW about these issues and received NO response! In addition I have never received information on the airbag recall. When my airbag light came on and I took my car to be checked I was advised that I would have to pay to have it checked and repaired. Which I did NOT do. Although the dealership is aware of this issue I still have not received notification of the recall! Do not trust this dealership! More

Horrendous Service Recently had to replace 2 keys because of theft. Explained situation to service department and that keys were needed asap to start the car. Keys w Recently had to replace 2 keys because of theft. Explained situation to service department and that keys were needed asap to start the car. Keys would need to be ordered and vehicle towed to dealership for key programming. Receive call from service department that my keys have arrived. Wife and I make the 40 minute trip to dealership. Explain my situation to parts service rep and he gives me an envelope with supposed key. (xxx, no ID check?) I say OK and head to parking lot behind service center where had seen my vehicle. I open the envelope to find just the remote, no actual key. I try to unlock to no avail. Make the walk back to the parts center and explain car will not unlock. Rep mumbles to himself and then says "Hmmm ....yea you need the key part to open the door.. I think. You will need to wait for the key to come in." At this point I realize this guy wont be any help. He's about to send me on my way after wasting 2 hours of my time. Why would they call me to come get vehicle if I cant open the door? The vehicle was unlocked when it was towed to the dealership. Someone locked it. Now I ask if there is anyone that can unlock so we can at least drive the vehicle home. After 30 minutes, a tech comes out to open the car and we are able to finally leave. Now, 3 days later get the call that the other piece to the key has arrive and to pickup at my convenience. Wife heads down to dealership only to be told that she cant pick up key without my permission. My name on title. Ironic that I didnt have to give any ID when I picked up remote but now that I am not there they are asking for ID proof. Another day wasted cause these guys cant provide the minimum service to their customers. Ridiculous and I would not buy another BMW as long as I have to deal with the incompetence of this Myrtle Beach crew More

Service Department and Service Manager are horrible I took my car in for repairs and the service tech made it worse. I had to end up taking the car in 4 times to get it fixed. Service Manager Mike Milli I took my car in for repairs and the service tech made it worse. I had to end up taking the car in 4 times to get it fixed. Service Manager Mike Milligan stated he took care of some of the repairs and I was not charged for them. He also stated he fixed lights on my car. When I took in the receipt showing I paid for the items he stated he took care of he had no reply. When I asked to see the paperwork where he stated he replaced some of the lights on my car for free he told me that I should go somewhere else for service. What kind of manager tells a customer to take their car somewhere else for service. His employee was supposed to fix someone on my car in regards to the oil and ended up not putting all the oil back in my car. Same technician was also supposed to replace a gasket in my car and when I woke the next morning there was oil in my garage. When I took it back I was told the technician rolled the gasket that's why there was oil in my garage. They ended up fixing the problems after my car had to taken in 4 times. Two of the times were errors made my the service tech and in the end I got told to go somewhere else. More