BMW of Myrtle Beach

Awesome!!! They’re great at sales and service, looking forward to getting another new car once I’m done with this one! Customer for life for sure. They’re great at sales and service, looking forward to getting another new car once I’m done with this one! Customer for life for sure. More

Unscheduled Service, exceeds expectations Unexpected tire blowout on a BMW i3 requiring a special order for replacement was ordered and repaired ahead of the estimated timeframe. At the same Unexpected tire blowout on a BMW i3 requiring a special order for replacement was ordered and repaired ahead of the estimated timeframe. At the same time the upcoming service was also performed so we didn’t need to come back in 3 weeks when it was due. They exceeded our expectations. More

Love BMW of Myrtle Beach Thomas is a Great salesman! He made me feel comfortable with my purchase & I felt right at home. I will def recommed & return to this dealership Thomas is a Great salesman! He made me feel comfortable with my purchase & I felt right at home. I will def recommed & return to this dealership More

Sadly, they lost another local customer whom has bought here Purchased a vehicle from this dealership last year with no problems. I negotiated a fair price and made my cash purchase. This time certainly not the Purchased a vehicle from this dealership last year with no problems. I negotiated a fair price and made my cash purchase. This time certainly not the same experience. Very disappointed in sales department. Found a vehicle and to my shocking surprise they would not move at all on the asking price. Found another vehicle and the same thing. They said they were selling both vehicles at a loss. Now I know this certainly is NOT the case. My trade in value was $4,500 less than the competition. I wonder why this is? The place was fairly empty besides tire kickers. I was there to buy a car, and to buy a car cash with trade. I was very disappointed in the salesperson, Joe Davis whom was uttering four letter words while son the phone with me. I should have called him out on it. I just found it easier to tell him he lost a sale for the aforementioned reasons. When a dealer has advertised pricing, I have never paid asking price ever and for them to be so far off on the trade-SAD! The sales manager has always been attentive but this time did not take the time to spend with me. Most of the communication was after my initial viewing and attempted negotiating. The other was on the phone with the salesperson. The had to talk to the wholesale trade person to determine the value of my trade. Overall -Terrible experience and will NEVER be back as a result. I will gladly drive to Charleston or Wilmington for my BMW needs. Suggestion to the sales manager- Train your staff to be polite and professional, not rude and condescending. Considering it is the customers that keep you in business,I expected much more, especially being a second time buyer. One would think dealers would want to build long term relationships and not destroy them.. Just a thought guys More

Terrible Went in to purchase suv and had to look for a salesperson. When about to leave finally one showed up. Then wanted to purchase the vehicle was told s Went in to purchase suv and had to look for a salesperson. When about to leave finally one showed up. Then wanted to purchase the vehicle was told system was down he would call us. We are from out of town. And never received a call. More

friendly, professional service structure very appealing and accomodating. vehicles arranged such that they invite a closer look. Employees were friendly and salesman was very inform structure very appealing and accomodating. vehicles arranged such that they invite a closer look. Employees were friendly and salesman was very informative and facilitative. Very knowledgeable about product and freely shared information about vehicle, maintenance plans,operation of vehicle More

Excellent service I had the best service they treated my husband and myself with the ultimate respect and treated us very good Chris and Brian at BMW of myrtle beach is I had the best service they treated my husband and myself with the ultimate respect and treated us very good Chris and Brian at BMW of myrtle beach is the best!!! Matter of fact I’m thinking about buying my next BMW from them. I have a 2013 x5 I bought it New. But because of the way we was treated we are going to get our next one from them. EXCELLENT GUYS, THANKS AGAIN FOR YOUR SERVICE!!! More

Refused to Refund Deposit After a nationwide search, I found a 2016 CPO BMW X-3 on the website of BMW of Myrtle Beach. The description was just what we were looking for, but After a nationwide search, I found a 2016 CPO BMW X-3 on the website of BMW of Myrtle Beach. The description was just what we were looking for, but there were no pictures. I called and made a $1,000 non-refundable deposit "if pictures do not meet standards of a BMW CPO vehicle." The vehicle was offsite for recall service. After 13 days I had not received a normal package of pictures. I called several time, and got excuses and uncertain answers on when I would get pictures. I had also been told over the phone that the finance manager could obtain certain financing. Not true, then they offered something else with unknown lenders. At the end of 13 days, after the poor responses that I was receiving, I became uncomfortable with making a cross-the-country purchase so I sent an email explaining the reason for requesting cancellation of the purchase and requesting a refund. The dealership refused. I sent several more emails. The Sales Manager wouldn't reply. My point was that the dealership knew what they had, but without a normal set of pictures, I couldn't see what they could see. I have made a long-distance purchase before, and with a full set of pictures I could see what I was buying. I feel that this dealership showed a "screw you" attitude toward a long-distance customer. Buyer beware! More

BMW of MB We recently purchased a used BMW from this dealership. Our salesman Damian Shaw was outstanding. He was very informative about the vehicle and answere We recently purchased a used BMW from this dealership. Our salesman Damian Shaw was outstanding. He was very informative about the vehicle and answered all questions without hesitation. I would highly recommend and also purchase from this dealer again. More

Professionalism Grounding my car was quick and painless...I leased my BMW X1 in NJ, so I was not sure how this was going to workout, (although I have serviced my vehi Grounding my car was quick and painless...I leased my BMW X1 in NJ, so I was not sure how this was going to workout, (although I have serviced my vehicle at Myrtle Beach BMW for the past year and a half.) More