BMW of Myrtle Beach

Refused to Refund Deposit After a nationwide search, I found a 2016 CPO BMW X-3 on the website of BMW of Myrtle Beach. The description was just what we were looking for, but After a nationwide search, I found a 2016 CPO BMW X-3 on the website of BMW of Myrtle Beach. The description was just what we were looking for, but there were no pictures. I called and made a $1,000 non-refundable deposit "if pictures do not meet standards of a BMW CPO vehicle." The vehicle was offsite for recall service. After 13 days I had not received a normal package of pictures. I called several time, and got excuses and uncertain answers on when I would get pictures. I had also been told over the phone that the finance manager could obtain certain financing. Not true, then they offered something else with unknown lenders. At the end of 13 days, after the poor responses that I was receiving, I became uncomfortable with making a cross-the-country purchase so I sent an email explaining the reason for requesting cancellation of the purchase and requesting a refund. The dealership refused. I sent several more emails. The Sales Manager wouldn't reply. My point was that the dealership knew what they had, but without a normal set of pictures, I couldn't see what they could see. I have made a long-distance purchase before, and with a full set of pictures I could see what I was buying. I feel that this dealership showed a "screw you" attitude toward a long-distance customer. Buyer beware! More

Excellent service I had the best service they treated my husband and myself with the ultimate respect and treated us very good Chris and Brian at BMW of myrtle beach is I had the best service they treated my husband and myself with the ultimate respect and treated us very good Chris and Brian at BMW of myrtle beach is the best!!! Matter of fact I’m thinking about buying my next BMW from them. I have a 2013 x5 I bought it New. But because of the way we was treated we are going to get our next one from them. EXCELLENT GUYS, THANKS AGAIN FOR YOUR SERVICE!!! More

BMW of MB We recently purchased a used BMW from this dealership. Our salesman Damian Shaw was outstanding. He was very informative about the vehicle and answere We recently purchased a used BMW from this dealership. Our salesman Damian Shaw was outstanding. He was very informative about the vehicle and answered all questions without hesitation. I would highly recommend and also purchase from this dealer again. More

Professionalism Grounding my car was quick and painless...I leased my BMW X1 in NJ, so I was not sure how this was going to workout, (although I have serviced my vehi Grounding my car was quick and painless...I leased my BMW X1 in NJ, so I was not sure how this was going to workout, (although I have serviced my vehicle at Myrtle Beach BMW for the past year and a half.) More

Quick and painless! We purchased 2 vehicles and the process was truly seamless. The cars were ready when we arrived and we were out within a more than reasonable timefram We purchased 2 vehicles and the process was truly seamless. The cars were ready when we arrived and we were out within a more than reasonable timeframe. We appreciate the professionalism and courtesy shown by this dealership. More

Friendly Brandon was excellent! Everyone at the dealership has always been.nice cordial. Very Good job and everyone is nice. I will have work done there agai Brandon was excellent! Everyone at the dealership has always been.nice cordial. Very Good job and everyone is nice. I will have work done there again. More

Professional, honest and genuine. Purchased a new Mercedes-Benz 5 years ago from Myrtle Beach Mercedes and had a wonderful buying experience. Have since moved 4 hours north but decided Purchased a new Mercedes-Benz 5 years ago from Myrtle Beach Mercedes and had a wonderful buying experience. Have since moved 4 hours north but decided to make the trip to Myrtle Beach in hopes of the same buying experience this time. My expectations were more than met with Waylon Johnson and Jacob Vinson. Honest, forthright and genuinely sincere. So much so, my wife and I ended by 2 cars within 36 hours. This dealership is class all the way. As a special send off we had Mercedes-Benz Concierge Tanya initiate on all the features in the new Mercedes. More

Great customer service Easy, pleasant experience. The service team is always helpful, professional and knowledgeable. Sales staff knows their business and their clients. I h Easy, pleasant experience. The service team is always helpful, professional and knowledgeable. Sales staff knows their business and their clients. I highly recommend this dealership! More

Tried to charge me for a BMW Recall. My sons BMW has a fire recall and the service department tried to charge me, which i now know is against the law. I said my son smells smoke like plas My sons BMW has a fire recall and the service department tried to charge me, which i now know is against the law. I said my son smells smoke like plasric burning. He says well what if we take it apart and its not the recall. I said what if my 17 year old sons car starts on fire while he is driving. The service guy looked at me like he had 1 brain cell left. More

Excellent Great service and provided a loaner car while my car was being serviced which allowed me to go on with my day without any inconvenience. Great service and provided a loaner car while my car was being serviced which allowed me to go on with my day without any inconvenience. More