BMW of Murrieta

I took my BMW for oil change on 4/20/2022. my service adviser by the name Andrew Garcia was very courteous and professional.He explained every detail of my bmw repair needs. Actually this was t my service adviser by the name Andrew Garcia was very courteous and professional.He explained every detail of my bmw repair needs. Actually this was the second time that I took my car for service.I enjoyed talking with him and I definitely will be back for his recommendations for my bmw repairs,by the way the dealership premises was very clean and pleasant. Thank you Andrew. More

OUTSTANDING customer service thank you "Alex". This is the 5th BMW and the 3rd BMW I purchased from BMW Murrieta. Ever since I have been going to BMW Murrieta for service and never fail their c This is the 5th BMW and the 3rd BMW I purchased from BMW Murrieta. Ever since I have been going to BMW Murrieta for service and never fail their customer service remain immaculate with friendly helpful staffs. I 'd like to thank Alexandra Harmsen "ALEX" for her outstanding customer support. She epitomized an excellent customer service super helful to ensure every details are covered. Her friendly deamenor greatly help for BMW Murrieta reputation to continue raising the bar of excellent customer service. The video of the car inspections is very helpful provides me a detailed report of what is needed and the technician's recommendations. More

Fast and easy, ordered car through Dave Townsend and he emailed me all the paperwork. Only came in when car was delivered and he had us out the door fast. Everything went smooth. emailed me all the paperwork. Only came in when car was delivered and he had us out the door fast. Everything went smooth. More

2020 X1 drove through 3-4 inches of water. Car died. Water was sucked up the intake. Motor seized! Had 4 tow truck companies out over a couple of days to get to dealer. Needed new motor and everything t Water was sucked up the intake. Motor seized! Had 4 tow truck companies out over a couple of days to get to dealer. Needed new motor and everything that goes with it!! Not under warranty!! I’d call it a design flaw!! Advisor just said that’s the way they are made. He was apologetic but nothing else. Dealer had my car for over a month. Parts were hard to get. Everyone, especially Chad, was polite, professional & informative during this time. Did get a loaner car which was wonderful. Got my car back and 9 days later had to pull off freeway because something was dragging. Had car towed back to dealer. While waiting for tow I called Chad the original adviser & sent pictures. Daughter picked me up and took us home. My husband took me to dealer. Got another loaner. I was told Chad the advisor would contact me. He never did. Apparently the heat shields were not secured properly!! Really? No one checked to see if bolts were missing or tightened?! I called the service manager Kevin. He was apologetic but full of excuses. When I picked my car up it was filthy. Bird poop a foot long on hood. I said “you couldn’t wash it?” He said well it’s been windy and dusty. Nothing but excuses. I requested my car to be washed. They did. Very disappointed in the brand BMW! Very disappointed in the service! How do you forget bolts! What else did they forget when installing the new motor that I don’t no about?! Very disappointed in the customer care! Will not recommend BMW or this dealership. More

Excellent experience and great dealership overall! Very happy with the service on all levels. The service department is always very helpful. I will most definitely buy another car from this dealership in t happy with the service on all levels. The service department is always very helpful. I will most definitely buy another car from this dealership in the future and will continue my service needs with them as well. I constantly recommend them to everyone I know!! They are AMAZING!! More

Dave and Anthony are both amazing honest guys. I drove from West LA because they are so much better, more reliable, and more responsive than any dealers around me. This is the best BMW dealer I've ever de from West LA because they are so much better, more reliable, and more responsive than any dealers around me. This is the best BMW dealer I've ever dealt with. More

Dave Townsend was great! He broke everything down for me. Gave me the best deal upfront compared to other bmw dealerships. While other advisors wanted me to come in and work out a deal, Dave gave his best fo Gave me the best deal upfront compared to other bmw dealerships. While other advisors wanted me to come in and work out a deal, Dave gave his best foot forward right away. Appreciate your help Dave!! More

Worked with Dave Townshend on the out of state purchase of a CPO 7 Series. Transaction couldn't have been smoother. Dave is a consummate professional, and fair and honest to boot. of a CPO 7 Series. Transaction couldn't have been smoother. Dave is a consummate professional, and fair and honest to boot. More

That was literally the best buying experience I have ever had in my life and Dave Townsend was the reason. 6 weeks ago I was living overseas and was moving back to the US and needed a car, so the distance m had in my life and Dave Townsend was the reason. 6 weeks ago I was living overseas and was moving back to the US and needed a car, so the distance made the first half of my purchase virtual . Dave helped me secure exactly what I wanted and would send me personalized text updates to keep me informed. I actually felt like I had an advocate who was as exited about my car as I was. The day I arrived for pick up was surreal. He had my x3 all positioned and ready in the showroom and slowly walked me through all the features. I had a rack of questions and he patiently took time to answer every one of them. He was busy and his phone kept ringing, but not once was he distracted. He made my experience the priority and it was noted. Dave's approach is less like selling a vehicle, and more like pairing an owner with the right driving machine. He's professional, excellent follow through, detailed and patient. He's like a trusted friend. I love my BMW. It is the perfect vehicle for me. Both Dave and my X3 have cemented my loyalty to the BMW brand. More

Dave Townsend was very professional, courteous, and candid when I emailed him about my car lease search. Though I didn’t end up signing a deal with him because Murrieta didn’t have the inventory for t candid when I emailed him about my car lease search. Though I didn’t end up signing a deal with him because Murrieta didn’t have the inventory for the car I was looking for— I very much appreciated Dave’s very fast timely email correspondence and candor. Thanks for your help and advice Dave! More