BMW of Murrieta

Outstanding Service Advisor This was my first encounter with Mr Chad Ludwig. I found him to be very personable, knowledgeable about the BMW Motor Car. I was interested in chang This was my first encounter with Mr Chad Ludwig. I found him to be very personable, knowledgeable about the BMW Motor Car. I was interested in changing the type of tire that originally came with my BMW M5 to a different brand. I asked Mr Ludwig a couple of questions regarding the type of tire I wanted to have installed. We both agreed that this particular brand would definitely compliment my BMWas far as safety and looks. But when I return to pick up my vehicle, there was a slight problem, the tires they installed were the wrong tires. I went back to Mr Ludwig, and advised him of the mistake, he was very apologetic, took full responsibility of the mistake. Thus offered me the use of a loaner, said he would take care of it and have it ready the following day. Murrieta BMW, thanks for having a young person with a great attitude when it come to customer service. I would recommend your service department to any and every BMW owner, More

20000 mile service Hannah Haaker quickly got the service process started in less than a minute after I arrived at the dealership. She kept me informed on the progress an Hannah Haaker quickly got the service process started in less than a minute after I arrived at the dealership. She kept me informed on the progress and was very apologetic that the service took longer than expected. More

Great customer service no# 1 over all Dave is one of the best salesmen I met by far and I've been with bmw since 2005 Dave made me feel like family Thank you Dave is one of the best salesmen I met by far and I've been with bmw since 2005 Dave made me feel like family Thank you More

Great Service It is always a pleasant experience to go to the Murrieta BMW. This time my Service Rep was Victoria Guthery, she was so pleasant and kept me informed It is always a pleasant experience to go to the Murrieta BMW. This time my Service Rep was Victoria Guthery, she was so pleasant and kept me informed as to my car's progress while in Service. While getting a cup of coffee one of the Dealerships Managers inquired as to why I was there and if I needed anything please feel free to call him. Everyone is "ALWAYS" so nice.... More

Responsive I got a letter from BMW advising me of their Air Bag recall, so I called the dealership to make an appointment. They didn't have any replacement unit I got a letter from BMW advising me of their Air Bag recall, so I called the dealership to make an appointment. They didn't have any replacement units available but told me they'd call me back when they had new delivery of airbags. To my surprise, they called back only a couple of days later and fixed an appt for me. Chad Ludwig was very personable and helpful when we took the car in and we were in and out of there within 10 minutes. Unfortunately, the quoted fix time of approx an hour wasn't met and indeed turned into nearly 7 hours, which meant we had to wait until the next morning to recover the car. Disappointing. But for this delay, we would have given 5 stars, because the car was cleaned and inspected and Chad's service was fine. More

Great experience! We recently purchased a 528 I and couldn't be more happy! Brandon Holland was great to work with! He was extremely knowledgeable on the vehicle and ma We recently purchased a 528 I and couldn't be more happy! Brandon Holland was great to work with! He was extremely knowledgeable on the vehicle and made the purchase pleasurable. We will definitely refer BMW Murrieta & Brandon Holland to friends and family. More

The. Service was great. Victoria Guthery was very helpful, courteous, and friendly in getting the information needed to service my older BMW. I received a notice for an air Victoria Guthery was very helpful, courteous, and friendly in getting the information needed to service my older BMW. I received a notice for an air bag recall and she found two more items that needed attention as well. My car was ready the following day. Thanks, Victoria. More

Best buying experience ever! This was the easiest purchase for a vehicle I've ever had. The employees were knowledgeable, professional, and respectful of my time. I let them kno This was the easiest purchase for a vehicle I've ever had. The employees were knowledgeable, professional, and respectful of my time. I let them know what I was interested in and they got me set up and in that car for a test drive. I loved the car it was just what I need, I know they deal cars that are more powerful and full of options but that wasn't what I was looking for right now. They treated me respectfully and I would definitely come back again when I'm ready for another vehicle. I live quite a distance from this dealership but they more than made it worth the drive. More

Victoria Guthrie is the best! Victoria really knows her stuff I would recommend her for manager and a big fat raise She set my mind at ease about some issues I had with my car Victoria really knows her stuff I would recommend her for manager and a big fat raise She set my mind at ease about some issues I had with my car More

Great Experience! We really appreciated our experience at BMW of Murrieta. We were looking for an off-brand vehicle and they had it! Ryon was so helpful and great to wo We really appreciated our experience at BMW of Murrieta. We were looking for an off-brand vehicle and they had it! Ryon was so helpful and great to work with. We truly appreciated the fact that no one at the dealership tried to push us into a decision or try to get us to look at any cars we weren't interested in purchasing. The whole process was super smooth and efficient! We will definitely go there again! More